Rated 4.2 out of 5 by 20
Rated 1.0 out of 5.0 by Rudedog75 One of my worst stays ever. Roaches.
I stay at quite a few hotels and am a platinum member. As of lately my jobs have been at night. I was on a trip to Houston hotel hopping during the day, working most of the night, then sleeping in. In any case, I checked into the room in the afternoon and took a quick nap and got to work for the night. I got done a little early and pulled some pizza out of the fridge I had purchased the day before. Long story short, a small I believe German roach was climbing on my chest (I assume it fell off the pizza I was trying to eat). Disgusted I go to the bathroom and there are at least 4 more in there some of them on my toothbrush. I killed them and sat back down in the chair. A few minutes later I look around and kill no less than 5 more running around on the floor. It is already about 4 a.m. and I was so tired I tried to lay down to bed anyway. But my mind would not let me fall asleep thinking about the roaches. I went down stairs and although nice, the guy at the desk first tried to tell me no rooms were available, after a protest I did get a room and made a switch. After a horrible night sleep, ruined toothbrush and toiletries, ruined pizza and meal, I at the very least expected the manager to say something about it to me....NOTHING. Days later I called the hotel and asked to speak to a manager. I was transferred to a recording where I did leave a message saying I was disappointed I didn't get an apology or even a few $ off the bill. I clearly left my name and number multiple times on the recording and yet was never called back. Because of that and that alone, I will never stay at that hotel again. Absolutely horrible customer service. If this were me first experience with the chain I'd never go back. Fortunately, this is not common at this chain.
June 29, 2013
Rated 5.0 out of 5.0 by Raissa8 One Extremely Satisfied Customer
My experience is always great at Candlewood Suites Houston Park 10. The staff is very friendly and professional. They are also very helpful. The entire hotel is neat, clean, and organized. In addition, my room was quite cozy and I slept so well. I love this hotel so much because you can do laundry for free and Pets Are Welcomed.(PAW). Moreover, this hotel is right in the middle of all major food eateries, pharmacies, medical districts, shopping centers, and next door to Starbucks! In terms of safety, it is one of the best. The entire area surrounding the hotel is safe, well-lit, and respected by all. My mother has her doctor's appointments at MD Anderson in Katy, and staying at Candlewood Suites is of comfort, peace, and tranquility for her. I wouldn't go anywhere else.
One extremely satisfied customer.
June 16, 2013
Rated 5.0 out of 5.0 by WB08 Great place to Stay
Always enjoy staying here. Convenient to food and easy to find. Property is clean with excellent staff. Another plus is the running/walking trail adjacent to the property. It is a 1.4 mile paved loop-great for a run.
May 29, 2013
Rated 5.0 out of 5.0 by Cassie3100 Wonderful staff and great location
For the first time in my life I had to "live" in a hotel for 10 days! I was dreading having to be in the Houston area for work for a week and a half. But, the staff well made up for my misgivings. I chatted a bit with 2 staff members during check-in about my being in town to help with a retail store grand opening--a store brand new to the area. They asked questions and showed interest. As I left for work over the next week and a half, I was frequently sent out with a "Have a good day at work!" Upon my return, I was often greeted with a "How did it go at _____ today?" They didn't have to do that, but they did, and it was so appreciated!! It was nice to know that someone cared how my day went!
Being unfamiliar with the area, the staff was helpful with directions and suggestions for routes, restaurants, and the like. It was also a safe area. I was coming and going from 5:30 AM to 11:00 PM and was never anxious about walking from the parking lot to my room. The hotel was within a 5 minute walk from a large grocery store and a large discount department store.
I highly recommend this hotel for both short visits and long-term stays!
May 8, 2013
Rated 3.0 out of 5.0 by MTP19998 For the Record
I stayed at the Candlewoods Suites Park Row for 8 weeks. The staff was about as good as they come. The maintenance on the establishment has room for improvement. My biggest complaint was the broken washer and dryer. Why they couldn't get them fixed is beyond me. The exercise room also needs to have the equipment serviced, its in pretty rough shape. If you decide to get a room plan on fiddling with the TV and remote. They don't seem to communicate together so your always up and down to adjust volume or channels. Probably could have complained about such items to management but after 10 hours of work didn't have the energy.
If I had to do it all over again I would have shopped other hotels in the area. Price to value was about average for Houston. Reviews tell you alot about what to expect. I hope this helps.
April 24, 2013
Rated 5.0 out of 5.0 by HKOL Great Place to Stay
Everytime I am in the area for a longer stay the Candlewood Suite is my first choice.
Great location, friendly staff and management..
April 13, 2013
Rated 1.0 out of 5.0 by RTGTX WORST STAY EVER
I had made my reservations and even had a confirmation number. When I arrived at the hotel at 5:30 pm they told me that they had NO record of my reservation. They said they were all booked and had no rooms so I was planning to drive 5 hours back home. They received a cancellation and I did receive a room at 8:00 pm.
March 27, 2013
Rated 4.0 out of 5.0 by Elder55 Good Hotel
Good Place to stay. Enjoyed my stay and had a very peaceful night sleep.
March 25, 2013
Rated 5.0 out of 5.0 by Deano15106 HSE.....Again!
As always my stay at Candlewood was both relaxing and enjoyable.
The staff were as helpful and courteous as ever and made every accommodation requested.
I would stay again without hesitation.
January 23, 2013
Rated 5.0 out of 5.0 by spinny56 clean, comfortable room
My husband and I stayed at the Candlewood Suites Houston Park 10 for approximately 1 month in December 2012. We were so happy that the room and all the facilities were clean and comfortable. The staff was always friendly and informative. Very professional. We would recommend the Candlewood Suites to all who need long term stays.
January 10, 2013
Rated 5.0 out of 5.0 by oilandgas12 Good place to stay
I have stayed in this hotel off and on for over 2 years now most visits around one month or more.
Staff is extremely friendly and helpful and always go out of their way to accommodate any request.
Rooms are nice and clean, and are well kept by the cleaning staff.
The only downfall is the elevators, they are quite slow, and can become a nuisance if you are on the 4th level.
This is a great place to stay, and I will keep returning as long as they stay the same.
Keep up the good work.!
December 21, 2012
Rated 5.0 out of 5.0 by PDub411 Great Experience
My husband & I really enjoyed our stay here. The staff went beyond customer service. The amenities in the room were a welcome addition to our stay. The full size refrigerator came in handy as well as the stove & dishwasher. Everything was clean & in order. I am a customer for life. Many Thanks for an enjoyable stay!!
July 11, 2012