Rated 4.1 out of 5 by 61
Rated 4.0 out of 5.0 by BZski Excellent Stay - Unfortunate Check-out
Great place to stay. The exercise area could use some maintenance but I'd stay here again.
The unfortunate part is that I asked the front desk to check-out the next morning instead of the day after and they ended up putting an additional day on instead of taking a day off. They corrected it back to my original but still not to what I actually asked for and stayed. I'm still waiting on a resolution. They are extremely nice and helpful when I call but I am still waiting.
August 27, 2014
Rated 5.0 out of 5.0 by smiley68 great staff/rooms
It's nice to have your day start with friendly faces and smiles.They make sure you have everything you needed for your stay and day. They made sure you were aware of the morning breakfast snack before you started your day. The suites are so nice and clean with comfortable beds and nice kitchenettes. I always enjoy my stay with Candlewood.
August 23, 2014
Rated 5.0 out of 5.0 by OTRGV Staying here again next month
Had a great time, great stay, everything was always taken care of while staying at this location. Will stay here again next time for business training.
August 22, 2014
Rated 5.0 out of 5.0 by pawnpidder Wonderful Stay
Clean comfy beds, wonderful staff, full kitchen in rooms.
There is no gross continental breakfasts here, you can go to their pantry in the lobby and purchase items to make your own style breakfast. I have stayed here twice, and the staff remembered me from my first stay nearly six months ago, that is crazy good service!
Be careful in the parking lot after rain, there may be teeny tiny frogs!
August 5, 2014
Rated 2.0 out of 5.0 by Not Impressed 2 Meh
Hotel needs to pay more attention to maintenance. Tears in the linens and chairs by the pool. Musty smell in suite.
August 4, 2014
Rated 3.0 out of 5.0 by KatR777 Cancelled Reservations
Hotel cancelled my reservation for some reason even after I called three times to confirm the reservation prior to driving 18 hours to get there. No room to accommodate us upon arrival yet they offered to walk us to another hotel down the street to accommodate us for the night for free. When I refused all they could offer (according to the manager) was a single room where the kids would have to sleep on the floor for the night. While passing the front desk less than one hour later I overheard another guest with the same issue and they were offered 2 rooms free of charge for the night! I was told absolutely NO rooms were available and was discounted $40 off the room for the night. When I told the manager I overheard this exchange with the other guests getting two rooms she offered to give me the room free for the night.
July 30, 2014
Rated 5.0 out of 5.0 by LumberjackPlaid Excellent Suites for Airport Stay
Great value! Large suites with everything you could need including a full kitchen and large bathroom. Onsite pool was an added bonus though it could use new lounging seats.
Of course there will be airplane noise as it is a hotel near the airport. Slept well and will be back again!
July 30, 2014
Rated 1.0 out of 5.0 by dwal41 Poor service and inconvenient
The staff wasn't very friendly at all. We got the wrong room and it was more about "who's fault it was" than actually solving the problem.
No continental breakfast to speak of.
Poor outlet location.
Incredibly terrible wi-fi speed.
I was in town to give speech on the effectiveness of great customer service and was able to use this example of "how not to do it."
July 21, 2014