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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    83%
    Recommend This Property

    Overall Experience

    4.1

    based on 128 reviews
    83%
    Recommend This Property

    Ratings Breakdown

    128reviews

    • 5 Stars
      75
    • 4 Stars
      28
    • 3 Stars
      6
    • 2 Stars
      7
    • 1 Stars
      12

    Great Experience

    By

    August 05, 2015

    Everyone was extremely nice and welcoming. Great Location.

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    Two Visits-Both Great

    By

    August 05, 2015

    club

    We stayed at this location on two separate nights in two weeks. It is a little hard to find, GPS wanted to take us on a long round-about route. They were going through a remodel at the time so the smell of fresh paint was prevalent in the lobby and hallways, but the room was fresh and clean. The staff was amazing and friendly. They remembered us from our first visit and even accommodated a special request that made our second visit even more comfortable. The rooms were good size and had all the amenities of home available. There were plenty of linens available, although a black hair was found on one of the towels. No problem though, just used another.

    We really enjoyed our stay and will consider staying again if we are in that area.

    Posted byHotelStaff
    August 07, 2015
    Dear SA Browns, Thank you for taking the time to comment on your recent stay with us. We value your comment and our staff look forward to providing you with outstanding customer service each time you stay with us. We look forward to accommodating you again on your next visit to the Houston area. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH
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    MET EXPECTATIONS

    By

    August 03, 2015

    After a very long day that included many flight delays and a very late arrival to Houston it was good to be able to make accommodations with the IHG app and get a comfortable hotel really close to IAH to rest for the night.

    Posted byHotelStaff
    August 06, 2015
    Debg123, Thank you for taking the time to comment on your recent stay with us. We look forward to having you stay with us on your next visit to Houston. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH
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    2 months Stay

    By

    July 30, 2015

    Great hotel and friendly people, my only complain would be only 1 electric treadmill was working, the other was out of service for my whole stay.
    Had a trouble with the lock of my door, the staff was nice and moved me to other room and gave me some points for the troubles.

    Traveling again for 1 month and going stay with them again, hopefully the treadmill is fixed.

    Posted byHotelStaff
    August 06, 2015
    Dear Prodriguez, Thank you for commenting on your recent stay with us. The staff and I look forward to providing you with outstanding customer service and we look forward to seeing you in one month. We will work on getting the other treadmill fixed before your next stay with us as well. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH
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    Pretty good place to stay.

    By

    July 29, 2015

    Overall it was a pleasant stay. The pool was closed many times during my stay; once because the hot tub was closed they closed the entire pool area. The grills were nice to have, but very poorly maintained (missing parts, racks, starter, etc) this did not prevent us from grilling out and having a good time though. The grilling and pool area face to highway which makes for a lot of noise when trying to relax after work and cook some dinner. Rooms were pretty much exactly what you would expect from a candlewood. Every time the housekeeping came in everything was done well. Near the end of my stay they started repainting the hallways and rooms. It bothered me a little that the workers had opened my door when I was not there(not hotel staff, contractors). This hotel does not have much for places to eat nearby you need to drive down to Aldine Mail Road to find places to eat that are not fast food(that is south of the hotel if your reading this and trying to find it). Only 3 washers and 4 dryers in the laundry area, but never waited more than 30 minutes to use one. All in all it was a good stay and I would come back.

    Posted byHotelStaff
    July 31, 2015
    Dear Orami, Thank you for taking the time to comment on your recent stay with us. Our staff value your comments in which it will help us to improve and provide outstanding customer service to our guest. I do apologize for the pool being closed during your stay but we were doing much needed repairs. We hope you stay with us again on your next visit to Houston. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH
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    horrible experience

    By

    July 29, 2015

    club

    If you want to have a fun peaceful vacation at a facility with a clean pool, good plumbing, and available towels then don't go to the location at 1500 Sam houston pkwy east in houston TX.

    Posted byHotelStaff
    July 31, 2015
    Dear shon39, Thank you for taking the time to comment on your recent stay with us. We value your comments and our staff work as a team to correct any bad experiences you had during your stay with us. I do apologize for you having any issues while staying with us and we will take this opportunity to retrain everyone so we can provide better service to all our guest. Sincerely, Sharlene O. Candlewood Suites IAH
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    Clean room and great staff

    By

    July 27, 2015

    club

    Had a long layover in Houston, stayed at this Candlewood, clean room and great staff. By far the best Candlewood I ever stayed. Definitely will will come again.

    Posted byHotelStaff
    July 27, 2015
    Dear KHC10, Thank you for taking the time to comment on your recent stay with us. The staff and I value each and every guest and look forward to taking care of your needs. We look forward to seeing you on your next trip to Houston. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH
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    Great Service

    By

    July 24, 2015

    club

    the bed was clean and comfortable, we enjoyed our stay, i loved the kitchen area!

    Posted byHotelStaff
    July 27, 2015
    Dear MOTHER SUE, Thank you for taking the time to comment on your recent stay with us. Our staff look forward to taking care of all our guest needs. We look forward to you staying with us on your next visit to Houston. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH
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    Great Service

    By

    July 16, 2015

    Staff was very accomodating as I needed to check in eary. Room was great and very comfortable

    Posted byHotelStaff
    July 16, 2015
    Dear IBNFE8235, Thank you for taking the time to comment on your recent stay with us. We value your opinion so that it can make us aware of each guest needs. We hope you choose to stay with us again on your next visit to Houston. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH
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    Great Staff and Comfortable bed

    By

    July 08, 2015

    Great hotel, very clean, nice staff, and I highly recommend. 5stars!!!!

    Posted byHotelStaff
    July 10, 2015
    Dear Velmon89, Thank you for taking the time to comment on your recent stay with us. We value your comment and look forward to providing you with outstanding customer service on your next stay with us. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH
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    Great Service

    By

    July 06, 2015

    club

    Everything was great at the hotel. I just wish the business equipment was business friendly and working. Such as a Fax machine, working printer and maybe two computer's available in the lobby.

    Posted byHotelStaff
    July 07, 2015
    Dear bigmoney2222, Thank you for taking the time to comment on your recent stay with us. We appreciate your request for breakfast bags during the weekend hours as well and that will be a forwarded to upper management so we can accommodate every guest. Management will be making improvement to our business center so it can accommodate all guest needs so on your next stay with us we will do our best to accommodate your request. Thank you for staying with us and we look forward to seeing you on your next visit. Sharlene O. Operations Manager Candlewood Suites IAH
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    Great Place to Stay

    By

    July 05, 2015

    club

    I am a member of the IHG Rewards Club and have been using Candlewood and other member hotels for over ten years.
    This particular property has met my high expectations of the Group and I would recommend it to anyone who is looking for a "home" away from home.
    My only suggestion for improvement would be an updating of the room carpet in the very near future. However it was not unclean or smelly
    Dwight
    Richmond Tx

    Posted byHotelStaff
    July 10, 2015
    Dear DDR Tx, Thank you for taking the time to comment on your recent stay with us. We value your comments and suggestions so that it can help us improve in certain area. We hope to see you on your next visit to the Houston area. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH
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