English
Houston IAH / Beltway 8
Book online or call:
1 877 CANDLEWOOD (877 226 3539)
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Hotel Contact Information
Hotel Front Desk: 1-281-9873900
Hotel Fax: 1-281-9873903
Hotel Fax: 1-281-9873903
Rated 4.0 out of 5 by 17
reviewers.
Rated 1.0 out of 5.0 by EB20009 Candlewood Not For Me
Three strikes you are out. This is the 3rd time that the Candlewood chain has DOWNGRADED my room requests. As a platinum member of priority club, I would expect a certain minimum from the hotel, not the least of which is the actual room I requested and the one for which I have a confirmation. Three times, after traveling all day, I check in at the desk and am told that the room type I requested is sold out (depsite my confirmation). This time, I was not even told that at the desk, but only discovered it when I got to the room. I do not think they even changed the room rate to reflect the lower class of room. When you approach the desk personnel, they all look at you like you have two heads and play dumb..."what do you want me to do?" is a common response. This is pathetic. I eventually got the class of room I wanted, but it was handicapped and not very functional (ever notice that there is no space to put a toiletry bag in a handicapped bathroom? Do people in wheelchairs not use toilety bags?) At least this place took $20 off the room rate "due to the inconvenience". Little comfort when, after 5 hours of dealing with airlines, you now have to deal with hotel staff who are just as caring as the airlines. I would think twice about ever staying at a Candlewood again, and am considering changing brands. I am NOT impressed with the way Priority Club treats is high usage customers.
June 8, 2013
Rated 3.0 out of 5.0 by JEDM Decent Hotel, However Not Great
I stayed on a business trip from February to late April. So the time I had to spend in the hotel gave me a good perspective to give a review.
First, the good...the location is close a lot of places in Houston (610, 59, 45 and Bush Airport). This allows to get where you need to go without having to drive too far. Getting where I needed to go was key, so that is a major pro. Also, since I had to stay a long time (10 weeks), the hotel adjusted to my needs in terms of duration of stay. Considering that my stay had to be extended several times due to work, this hotel was very flexible in adjusting for that. The washing machines and dryers were one of the best parts of the stay, especially because of how many they had and didn't charge to use them.
Second, the OK...the staff. The staff was a mixed bag, depending on the day and who was working the desk. Some of the employees were nice, others tended to not pay attention if you walked by or even if you needed something, they didn't always respond quickly. Other people on the staff were prompt in taking care of needs, especially Derrick and LaTroy. The employees that smoked tended to be too close to the door and since my son was there for a few days, that became a problem. However, when I had issues with the ethernet not working in one of the rooms, the staff helped me out in taking care of the problem. The rooms were decent in cleanliness, so getting settled in didn't take long.
Finally, the bad...starting with the wireless internet. This was a major problem, especially because I use Skype to call home a bit. The picture quality lagged and the wireless timed out so much, it became useless to call on wireless. Also, the network couldn't load pages during peak times (due to people watching Netflix#, and caused certain times of the day such 8 pm on weeknights to be hard to surf the web. I also thought that the Cupboard was extremely overpriced and limited on selection. I understand that it is a convienence to customers, but you don't get what you pay for. Another issue was the housekeeping, mainly because they only came once a week and didn't throughly clean the room #regardless of whether or not I was in there#. Sometimes I couldn't find something because they moved it so that they could clean. With them showing up only one day a week, it makes it almost pointless for them to clean the room if I have to do most of the cleaning.
Overall, this is not a great hotel, but a decent one. If their internet was better, it would get 4 stars. All of the other flaws for me #besides the housekeeping# could be overlooked if the wireless was better at handling Skype and other programs #especially for business). So I couldn't fully recommend this place to anyone who asked me about it.
May 8, 2013
Rated 5.0 out of 5.0 by TonyZ1 Good place to stay for early flight out.
The shuttle service is very flexible. Irma greeted us and expressed appreciation for our priority club membership. The room was clean and Inviting. Irma and Debra both went out of their way to make our stay comfortable. The room served its purpose making a 2 hour trip only a 15 minute shuttle for my early morning flight.
April 28, 2013
Rated 5.0 out of 5.0 by Lauraam Comfortable stay and great Service
The hotel was clean and serviceable, and main reason I chose it was it had smoking rooms. However, the staff was friendly and the property clean and comfortable, I will be staying here on my next trip to Houston.
April 16, 2013
Rated 5.0 out of 5.0 by USNRET Great Staff
Stayed the night before flying out, left the car at the hotel. The staff are really good and can help out with virtually anything you want. Good shuttle service to and from airport. This was second stay and probably won't be the last.
April 15, 2013
Rated 5.0 out of 5.0 by Sandra956 Great place, family friendly
Love this place! accessible to all parts of town and perfect for the price. My family loves the Cupboard and the staff members that have helped us out have always been friendly.. I will continue to stay at this place when in town.
March 28, 2013
Rated 2.0 out of 5.0 by Mrnothappy Won't be back
Night Staff tried to charge me twice, also failed to give a wake up call.
March 19, 2013
Rated 4.0 out of 5.0 by BusTrvlr1303 Good
The room was clean and comfortable. The water pressure was good. The room was well stocked as far as towels, pillows and extra toilet paper and tissues. I didn't use any of the workout facilities, pool or the Candlewood Cupboard so I cannot comment on those. When the window was open, there was a lot of traffic noise from the freeway but when I closed it to go to sleep it was very quiet. The only bad thing was the internet. The wi-fi was VERY slow and even though they had multiple connections available, none of them ever had more than 2 bars. I'd say if you were going to stay long or try and work online from there that you should bring a cable and do a hardwire connect instead of wi-fi.
March 18, 2013
