Rated 4.1 out of 5 by 54
Rated 1.0 out of 5.0 by dwal41 Poor service and inconvenient
The staff wasn't very friendly at all. We got the wrong room and it was more about "who's fault it was" than actually solving the problem.
No continental breakfast to speak of.
Poor outlet location.
Incredibly terrible wi-fi speed.
I was in town to give speech on the effectiveness of great customer service and was able to use this example of "how not to do it."
July 21, 2014
Rated 5.0 out of 5.0 by tljcrocks Candlewood Suites Extended stay
A friendly staff, clean hotel, valued amenities and ease of reaching the Houston business district. Inside this feels like a community of fellow business travelers.
The location (neighborhood) is a little rough but the hotel itself feels safe and the parking lot seemed pretty secure.
I would recommend this for anyone who is planning on staying for a long period of time.
July 17, 2014
Rated 5.0 out of 5.0 by wartsila2 Staff service
Staff service was excellent.
Each hotel should have at least some different type of bedding for people who have allergies.
July 14, 2014
Rated 5.0 out of 5.0 by roysrc51 great place to be
if you need a place to help you forget all the problems of the day,,,you have come to the right place...Candlewood Suites will help you just do that,,forget...
July 8, 2014
Rated 5.0 out of 5.0 by Leisuretraveler1234 Awesome Hotel
Staff is so friendly that you forget you are traveling. Hotel is great and couldn't ask for more during my stay. You can even use the hotel shuttle to go places and avoid Houston traffic!
July 1, 2014
Rated 5.0 out of 5.0 by Jondmz Great stay for daughters graduation
Only one black note and that was the constant slamming of the door leading to the stairwell and that of the Staff Storage room. Other than that, it was an excellent stay and visit. Clean, nice and worth every cent. Thank you.
June 17, 2014
Rated 5.0 out of 5.0 by Sandra956 Loved the staff
I am beyond grateful with the staff. Loreanne (I believe i spelled it correct) was my check in person, she was WONDERFUL she went out of her way to make sure my special needs child was happy. She made sure my special request were correct and even made chit-chat with my son.
Every time we are in Houston we stay at this Hotel even if it is out of our way. We just love it. Service is good, staff is friendly, and the amenities are good. I can't complain.
Thanks a million, not many hotels will cater to our special requests but Candelwood Suites never seems to have a problem.
Our room was very clean and we had plenty of towels and pool was fun, lots of kids for a Hot Weekend in Texas.
June 16, 2014
Rated 4.0 out of 5.0 by lipstx4evr Decent hotel, staff needs work
Decent place for the price. Room was new looking.
I could not understand the check in staff. Unintelligible native English speaker.
Lamp between the beds didn't work. Other lamps had harsh CF bulbs. Called that in. Hotel did nothing.
Asked if there was towel service at the pool. Desk staff didn't know what that was.
The hot tub-new-circulated luke-warm water. Turned the timer switch, nothing. Called the desk, was told it takes 10 minutes for the hot tub to come on, after the timer is turned on. 30 minutes later, the jets came on and blew cold water for 5 minutes and shut off. Called the desk. They didn't care.
It's a decent place. Clean enough. Good price, if you're going to just sleep.
June 11, 2014