Rated 4.3 out of 5 by 38
Rated 5.0 out of 5.0 by Texasgirlflys Food options slim
There are no Restaurants within walking distance. If you have a car you have some options, but they aren't close as I understood it. I did not have a car. They offer transport within five miles, however, After looking at the wall mouted TV screen of area interest and talking with some other guests, I learned that Chilis was really the only thing within that 5 miles Besides some fast food. They do have the "Cupboard" to purchase snacks. On my stay, there wasn't much to choose from. The front desk did have local delivery menus. 2 pizza 2 Chinese and a flyer for Italian call for food options. I chose one of the Chinese options it was delivered within a half hour. It was very good.
The staff was very nice, friendly and polite. Upon check out the young lady was surprised I was paying cash for my room saying she had no notes of that and she had already billed my card. I told her I'd wait while she figured out how she'd handle it and laid the cash on the counter. Within a few short moments it was done and she handed me two receipts one for cash and one showing credit to my card. Beautifully done. Had I known about the lack of food options I would have grabbed something at the airport and brought it with me but overall very nice hotel and nice room. Oh! and popcorn in your room!
February 25, 2014
Rated 5.0 out of 5.0 by Caffey Comfortable bed & Great Service
The hotel was great, but it's the people that can make or break a service. I only met 2 workers while I was there, the lady who checked me in and out and the night time lady Beyonce]. I don't remember the name of the lady who checked me in. Both of the ladies were very attentive and concern about my traveling and it was genuine. I had to wait till the shuttle returned from the airport and Beyonce talked to me and kept me laughing the whole time, as if we were old friends, I appreciated that. KEEP UP THE GOOD WORK FRONT DESK
January 5, 2014
Rated 5.0 out of 5.0 by signa enjoyable stay
the front desk staff are all beautiful girls that are nice and attentive. i had a few questions about the internet and each time i called i was help. the night time lady charlette made me a special breakfast bag because i could not have sugar products. the rooms were clean and the laudry was free. that was a plus. thank you candlewood i will be back.
January 4, 2014
Rated 4.0 out of 5.0 by Sunshine9724 RM
Charlotte night clerk was awesome, she was very knowledgable and greeted my family with a wonderful smile. Her professionalism was above and beyond great!
December 24, 2013
Rated 5.0 out of 5.0 by Yoli0921 Great Customer service
The suite was clean and had good kitchen items to utilize. Staff was friendly; I used their shuttle service and they seemed to know the area very well and made good recommendations of places to visit and eat.
December 9, 2013
Rated 5.0 out of 5.0 by Wyoming13 Helpful hotel staff.
Thanks for help with shuttle service to your hotel. It was early morning and you got us there from the airport.
Also you let us extend our stay for the hours we needed.
Thanks for a good lodging experience.
December 7, 2013
Rated 5.0 out of 5.0 by cindi1958 Felt like home, hated to leave
The staff at this hotel are outstanding. They greet you by name upon entering and leaving daily. I had a medical issue while staying here (not involving the hotel) and they were always willing to help me with my wheelchair and needs. Todd and Irma were always cheery and attentive. The hotel was very accommodating when I needed to extend my stay, sending packages and receiving mail. My only comment that is negative is that the food in the pantry is over priced.
December 6, 2013
Rated 5.0 out of 5.0 by Adj01 Excellent service with great rooms
Stayed there for 1 night for business. I was very impressed with the service provided. I stay in many hotels, many nights during the year on business and what I seek is great customer service. This was definitely one of the better experiences I have had. Greeted as an IHG member and given a welcome treat which was very nice for many times at other IHG establishments, they did not do that. The room as well was very nice which surprised me for I did not expect much. Shuttle to the airport was so convenient. Highly recommend this hotel if you seek excellent service (from my experience), convenience to the airport and a nice room to relax.
November 16, 2013