Rated 4.1 out of 5 by 58
Rated 5.0 out of 5.0 by Leisuretraveler1234 Awesome Hotel
Staff is so friendly that you forget you are traveling. Hotel is great and couldn't ask for more during my stay. You can even use the hotel shuttle to go places and avoid Houston traffic!
July 1, 2014
Rated 5.0 out of 5.0 by Jondmz Great stay for daughters graduation
Only one black note and that was the constant slamming of the door leading to the stairwell and that of the Staff Storage room. Other than that, it was an excellent stay and visit. Clean, nice and worth every cent. Thank you.
June 17, 2014
Rated 5.0 out of 5.0 by Sandra956 Loved the staff
I am beyond grateful with the staff. Loreanne (I believe i spelled it correct) was my check in person, she was WONDERFUL she went out of her way to make sure my special needs child was happy. She made sure my special request were correct and even made chit-chat with my son.
Every time we are in Houston we stay at this Hotel even if it is out of our way. We just love it. Service is good, staff is friendly, and the amenities are good. I can't complain.
Thanks a million, not many hotels will cater to our special requests but Candelwood Suites never seems to have a problem.
Our room was very clean and we had plenty of towels and pool was fun, lots of kids for a Hot Weekend in Texas.
June 16, 2014
Rated 4.0 out of 5.0 by lipstx4evr Decent hotel, staff needs work
Decent place for the price. Room was new looking.
I could not understand the check in staff. Unintelligible native English speaker.
Lamp between the beds didn't work. Other lamps had harsh CF bulbs. Called that in. Hotel did nothing.
Asked if there was towel service at the pool. Desk staff didn't know what that was.
The hot tub-new-circulated luke-warm water. Turned the timer switch, nothing. Called the desk, was told it takes 10 minutes for the hot tub to come on, after the timer is turned on. 30 minutes later, the jets came on and blew cold water for 5 minutes and shut off. Called the desk. They didn't care.
It's a decent place. Clean enough. Good price, if you're going to just sleep.
June 11, 2014
Rated 4.0 out of 5.0 by 71 Nova SS Great Place, Great amenities
I enjoyed the hotel very much. Super Clean and great staff. Nothing wrong with hotel at all!
The only adverse thing I can think of was not the hotel's fault, but to buy food for my stay the Market was not close.
June 5, 2014
Rated 1.0 out of 5.0 by EB20009 Did Not Meet Needs
This is the 3rd time that I have stayed in this area of the city at this hotel and they have not provided the room that was confirmed. It was the exact same excuse as the other times...someone did not check out when expected. So rather than inconvenience THAT person, they decided to DOWNGRADE me to a room of their choosing. And I was notified when I walked up to the desk by being told point blank, "the room you requested is not available so we put you in another room, I hope that is OK". Well it is not. What I find interesting is that the hotel has NO PROBLEM charging my credit card when I do not honor my obligation to show up on the day I say. But there is no reciprocal agreement when the hotel is unable to honor THEIR commitment.
I am a Platinum Ambassador and this is the poor way they treat their elite members! Again, this is the 3rd time at this facility that it was done. Unfortunately, the choice of IHG hotels in this area of the city is pretty limited. It is a clean hotel and it's proximity to the airport make it convenience when you have early AM flights. It would be nice if they could run the facility professionally.
June 2, 2014
Rated 5.0 out of 5.0 by JBJ01 Picked it in a pinch.....and turned out to be a perfect place
I was delayed overnight at IAH and this hotel was nearby and operated a 24 hour shuttle. Staying there turned out to be the best part of my trip.
June 1, 2014
Rated 3.0 out of 5.0 by Someone Somewhere Somehow Pros and Cons
Pros: Good Clean and Comfortable Room, with good air conditioning and heater system. Good bath/shower, fridge etc. Basically, the room is excellant. Has a jacuzzi and bbq pits (which i did not have a chance to try out). Some good and knowledgable staff (but not all). All staff are friendly and courteous. Their smiles make things right, I guess.
Cons: Internet and wifi connection is very intermittent and flaky. Breakfast brown bag is far from being comparable to any reasonable hotel. Staff at reception is sometimes unknowledgeable and requested us to return for enquiries at another time (even for small requests such as a laundry bag). Encountered this (having to return at another time for my requests) 4 times in my 1 week stay. Messed up about direct billing, and charged to my credit card upon checkout.
In summary, it's not too bad, but not too great.. So I would recommend other hotels to my colleagues when they travel there. The wifi connection is a big negative for many of us.
May 21, 2014
Rated 4.0 out of 5.0 by El Vergonsoso Customer Service
Real Customer Service from first shift supervisor, she was able to set up a business rate for me.
May 2, 2014
Rated 1.0 out of 5.0 by TheEpicure4 Did not honor guaranteed nonsmoking room
Reserved "QUEEN NONSMOKING" room.
Guarantee not honored.
Was changed unilaterally to an unacceptable SMOKING room, with no sympathy, no apology and with discourtesy.
My status was not recognized.
April 29, 2014
Rated 5.0 out of 5.0 by Carol1111 Park and Fly
A very good experience. Staff was very helpful. shuttle to the airport made the day of travel much easier.
Loved the well appointed kitchenette and the fairly well stocked Candlewood Cupboard (no gluten free biscuits or breads.
April 22, 2014
Rated 2.0 out of 5.0 by Worker361 Would like a smoke free updated hotel
Older hotel that would be nicer with updates.
Couch had holes that were sewn, a/c in living shut off everyday. Horrible pillows, linens had burn holes in them. One stove burner didn't work. Allowed smoking so the entire hotel smelled. Had to have translator to speak with housekeeping.
April 13, 2014
Rated 5.0 out of 5.0 by Texasgirlflys Food options slim
There are no Restaurants within walking distance. If you have a car you have some options, but they aren't close as I understood it. I did not have a car. They offer transport within five miles, however, After looking at the wall mouted TV screen of area interest and talking with some other guests, I learned that Chilis was really the only thing within that 5 miles Besides some fast food. They do have the "Cupboard" to purchase snacks. On my stay, there wasn't much to choose from. The front desk did have local delivery menus. 2 pizza 2 Chinese and a flyer for Italian call for food options. I chose one of the Chinese options it was delivered within a half hour. It was very good.
The staff was very nice, friendly and polite. Upon check out the young lady was surprised I was paying cash for my room saying she had no notes of that and she had already billed my card. I told her I'd wait while she figured out how she'd handle it and laid the cash on the counter. Within a few short moments it was done and she handed me two receipts one for cash and one showing credit to my card. Beautifully done. Had I known about the lack of food options I would have grabbed something at the airport and brought it with me but overall very nice hotel and nice room. Oh! and popcorn in your room!
February 25, 2014
Rated 5.0 out of 5.0 by Caffey Comfortable bed & Great Service
The hotel was great, but it's the people that can make or break a service. I only met 2 workers while I was there, the lady who checked me in and out and the night time lady Beyonce]. I don't remember the name of the lady who checked me in. Both of the ladies were very attentive and concern about my traveling and it was genuine. I had to wait till the shuttle returned from the airport and Beyonce talked to me and kept me laughing the whole time, as if we were old friends, I appreciated that. KEEP UP THE GOOD WORK FRONT DESK
January 5, 2014
Rated 5.0 out of 5.0 by signa enjoyable stay
the front desk staff are all beautiful girls that are nice and attentive. i had a few questions about the internet and each time i called i was help. the night time lady charlette made me a special breakfast bag because i could not have sugar products. the rooms were clean and the laudry was free. that was a plus. thank you candlewood i will be back.
January 4, 2014
Rated 4.0 out of 5.0 by Sunshine9724 RM
Charlotte night clerk was awesome, she was very knowledgable and greeted my family with a wonderful smile. Her professionalism was above and beyond great!
December 24, 2013
Rated 5.0 out of 5.0 by Yoli0921 Great Customer service
The suite was clean and had good kitchen items to utilize. Staff was friendly; I used their shuttle service and they seemed to know the area very well and made good recommendations of places to visit and eat.
December 9, 2013
Rated 5.0 out of 5.0 by Wyoming13 Helpful hotel staff.
Thanks for help with shuttle service to your hotel. It was early morning and you got us there from the airport.
Also you let us extend our stay for the hours we needed.
Thanks for a good lodging experience.
December 7, 2013
Rated 5.0 out of 5.0 by cindi1958 Felt like home, hated to leave
The staff at this hotel are outstanding. They greet you by name upon entering and leaving daily. I had a medical issue while staying here (not involving the hotel) and they were always willing to help me with my wheelchair and needs. Todd and Irma were always cheery and attentive. The hotel was very accommodating when I needed to extend my stay, sending packages and receiving mail. My only comment that is negative is that the food in the pantry is over priced.
December 6, 2013
Rated 5.0 out of 5.0 by Adj01 Excellent service with great rooms
Stayed there for 1 night for business. I was very impressed with the service provided. I stay in many hotels, many nights during the year on business and what I seek is great customer service. This was definitely one of the better experiences I have had. Greeted as an IHG member and given a welcome treat which was very nice for many times at other IHG establishments, they did not do that. The room as well was very nice which surprised me for I did not expect much. Shuttle to the airport was so convenient. Highly recommend this hotel if you seek excellent service (from my experience), convenience to the airport and a nice room to relax.
November 16, 2013
Rated 5.0 out of 5.0 by Candlewood Excellent Hotel
Excellent Service & Excellent Hotel to Stay ! Thanks
November 15, 2013
Rated 5.0 out of 5.0 by superstarshelvy I will be back
I am the Manager of Global Sales for a huge company. I recongnize excellence in sales staff and would like to point out the excellence of your front desk staff member Shelvy. She made me feel extra welcome and was very sweet and personable.
I hope she is working at the front desk when I check in next time.
October 21, 2013
Rated 5.0 out of 5.0 by robles1725 Staff was Great!
I was a little nervous about staying at this hotel just because of the terrible experience I had at a different Candlewood in Houston a few weeks ago. But I walked in and was greeted by a very friendly front desk staff, they let me check in early so I could get to work on time, gave me traffic advice and even suggested a place to eat. When I was taking my things to my car the following morning the girl at the desk remembered me by name and asked me how work was the day before. I'm glad I gave this Candlewood a chance, next time I'm in the area I will probably stay here.
October 13, 2013
Rated 5.0 out of 5.0 by Brian28984 Great Room and Space
I really enjoyed the stay with Candlewood. The room was huge and very nice. The stone counter tops were amazing. I would visit again.
October 3, 2013
Rated 5.0 out of 5.0 by anastasiab GREAT HOTEL!!!!
I stay at hotels frequently & this is by far one of the best I've encountered! The staff was SO nice & accomodating. The rooms were very clean & roomy. The hotel itself was well maintained. I will surely be back. Thank you staff for EVERYTHING. I truly enjoyed my stay!
October 1, 2013
Rated 5.0 out of 5.0 by Mike57al Great Stay
Have stayed at this hotel a few times and always had a pleasant experience.
Staff very friendly.
September 30, 2013
Rated 5.0 out of 5.0 by Paigem Clean and quiet
I am in Houston weekly but have never stayed at this property. It was very easy to get to and easy to access the different tollways and highways. That is very important in Houston. It was very quiet and clean. The staff was friendly and the bed was comfortable with very a very comfortable cover. I will stay there again in the future if I am working or needing to be in that area again. Thank you.
September 30, 2013
Rated 1.0 out of 5.0 by Van4u The walls are thin and no insulation
The hotel is close to the airport. The rooms are nice and the staff is friendly. There is no insulation or sound proofing in the walls. So the tv is limited to 20 on the dial. Trying to keep the sound down in the hotel. You can hear a person in the next room . Not good. The cupboard is way over priced for the connivence. If you would like to do laundry it is free to use in the laundry.. I personally do not like to do my own laundry on business, but did it in the hotel after looking what they were gone to charge me for doing a pair of socks.. 2.50 for a pair of socks to wash.. The hotel must be trying to get a piece of the action for the cost of laundry,
Like I said friendly staff and clean, but it you want a room more then just to sleep in, then I would go some where else.
August 22, 2013
Rated 1.0 out of 5.0 by WJoe Disappointed
I was disappointed in my stay for the following reasons:
* Took 3 times to find a room even though had a reservation
* No breakfast included
* Refrigerator had no ice tray (they fixed this)
* bathroom had no waste basket
* worst of all the water tasted terrible and it even smelled. I cannot believe that this is a problem that the hotel could not address or have the local water company address. You get worried when the water smells. I did not even want to take a shower
August 19, 2013
Rated 5.0 out of 5.0 by Anthony15 Excellent Hotel
I have stayed at many hotels but with this hotels the staff was very friendly, They have provided excellent service to my needs.
August 17, 2013