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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    82%
    Recommend This Property

    Overall Experience

    4.1

    based on 161 reviews
    82%
    Recommend This Property

    Ratings Breakdown

    161reviews

    • 5 Stars
      92
    • 4 Stars
      38
    • 3 Stars
      7
    • 2 Stars
      10
    • 1 Stars
      14

    Depends on What You Want. If you want good go to another location

    By

    April 17, 2016

    There is a reason this location is 25-45 dollars cheaper than all the locations in Houston. I'll start by saying this location is in a "low income" area. And based on the service of the front desk staff they are use to serving the people of the area. The friendliest staff is the cleaning staff. The young ladies at the front desk will not answer the phone so don't waste your time calling. I called from the room 3 times and they never answered. To get them to answer I had to call from my cell. If you have a question about anything related to the service of the room, they will not know they will tell you they have to ask management and you will never hear back from them. And if you keep asking they become short and rude. On the first night here I asked about wired internet #because they say they have it in all rooms on the website...but they do not# and while I was talking the lady hung up on me and wouldn't answer the phone again. The furniture in the room is very worn. Now on to towels. Its best to buy your own. First they will only give a few and when you go to exchange them at the front desk and ask for the normal amount that should be in every room, they look like you have just ask for a free night. And again I say GO BUY YOUR OWN TOWELS. Two separate time when I went to the desk to get new towels I had to throw them right back into the dirty cloths basket in the room. WHY? Because there was hair on the towels. I have stayed at a couple other location in Houston and have NEVER experienced anything like this. Until I checked in I wondered why I had always booked other location and never the one right by the airport that I come and go in, but I was quickly reminded. From service, to friendliness, to cleanliness to professionalism this Candlewood suites is well below the others. I'm sure the people of the area that come and go would not notice that this place is dead last when compared to the others. BUT I and many others who come due to business will see it clearly. PICK ANOTHER LOCATION, the extra 25-40 dollars will be worth it.

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    Always a most pleasurable stay...Excellent management & staff!

    By

    March 31, 2016

    As always I definitely enjoy my stays at your Candlewood Suites IAH/Beltway 8 location. The staff is most excellent in their service to guests. I would continue to recommend yours as a rewarding and excellent lodging experience.

    The only recommendation that I have is that the bed pillows would be that of better size (particularly beyond standard or full size) and comfort for the beds.

    Apart from my recommendation, I continue to say to all my friends and acquaintances that, Candlewood Suites IAH/Beltway 8 is a most wonderful hotel and lodging experience!!!

    Keep up the awesome work! Your managers and staff are to be commended for and excellent job!!!

    Looking forward to my next stay!

    Posted byHotelStaff
    April 13, 2016
    Dear Dr47, Thank you for taking the time to comment on your recent stay with us. We value your opinion and that gives us the opportunity to provide all our guest with outstanding customer service. We look forward to you staying with us again on your next trip to Houston Texas. Sincerely, Sharlene O. General Manager Candlewood Suites
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    Property is nice, but staff/management need training

    By

    March 31, 2016

    I would not recommend this property based on my experience with the staff and management, however the property was nice and the room was comfortable. There was no TV service for the 36 hours of my visit. I was offered some points for the inconvenience and the staff or manager didn't follow through with what was promised. When I called to speak to the manager to discuss the issue, my call was never returned and the staff member who took the message was not trained on how to take a message.

    Posted byHotelStaff
    April 02, 2016
    Thank you for taking the time to comment on your recent stay with us. I do apologize for the inconvenience you experienced during your stay. I will say I did not receive your message and I will focus more on miscommunication between my staff and management in order to improve on better customer service. I will award you with 10,000 rewards points that will accommodate you with a free nights stay at our property. I hope you would give us another chance to show you that we can provide our customers with outstanding customer service. Please feel free to contact me personally if you have any other questions, comments and/or concerns.
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    Great service!

    By

    March 28, 2016

    The staff was extremely accommodating during the stay. The cable service was not available when I checked in but the staff kept me informed of the service and just a couple of hours TV services were 100% available.

    Posted byHotelStaff
    March 30, 2016
    Dear PammieK, Thank you for taking the time to comment on your recent stay with us. Our staff and I value your opinion and that gives us an opportunity to make necessary improvements. We look forward to seeing you on your next visit to Houston.
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    great place to stay

    By

    March 07, 2016

    platinumelite

    Rooms where very spacious and fully equipped it was the closest thing to actually being at home

    Posted byHotelStaff
    March 10, 2016
    Dear dwilkins0024, Thank you for taking the time to comment on your recent stay with us. We value your opinion and look forward to accommodating you on your next visit to the Houston area. Sincerely, Sharlene O. General Manager Candlewood Suites IAH
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    Houston

    By

    March 06, 2016

    I always try to stay at this location when in Houston. The staff are extremely helpful and very friendly! The location feels very safe and is in a great location for ease of getting around.

    Posted byHotelStaff
    March 07, 2016
    Dear dwh123, Thank you for taking the time to comment on your recent stay with us. We value you comment and look forward to providing you with outstanding customer service on your next trip to the Houston area. Sincerely, Sharlene O. General Manager Candlewood Suites IAH
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    Quiet and Comfortable

    By

    February 17, 2016

    platinumelite

    Enjoyable and would recommend this hotel to my family and friends.

    Posted byHotelStaff
    February 18, 2016
    Dear Mayberry50, Thank you for taking the time to comment on your recent stay with us. We value you opinion and I will share your comment with the staff so they can continue to provide outstanding customer service to our guest. We hope you choose to stay with us on your next visit to our area. Sincerely, Sharlene O. General Manager Candlewood Suites IAH
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    Clean and nice room, friendly service

    By

    January 24, 2016

    platinumelite

    i am satisfied, no complain what's so ever! Will stay here again,

    Posted byHotelStaff
    January 26, 2016
    Dear lukeyLBJ, Thank you for taking the time to comment on your recent stay with us. We value our guest comments and we are happy to know you have a pleasant stay with us. We look forward to you staying with us on your next visit to Houston. Sincerely, Sharlene O. General Manager Candlewood Suites IAH
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    床铺舒适,服务不错

    By

    January 19, 2016

    性价比较高,适合用点数,事后的调查问卷过于冗余复杂,不建议填写。餐具只有两份,相对较少。。。。。。。。。。。50字符很没有必要

    Posted byHotelStaff
    January 20, 2016
    Thank you for taking the time to comment on your recent stay with us. We value our guest opinions in order for us to improve our customer service and provide guest with a comfortable stay. We look forward to you staying with us again on your next visit to Houston, Tx. Sincerely, Sharlene O. General Manager Candlewood Suites IAH
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    Nice place to stay

    By

    January 05, 2016

    This facility is quite so you can sleep well, good kitchen and laundry. Its wireless internet is also reliable. I like to see their sport equipment to be renewed - I saw both treadmills were not working one day and I just find out Candlewood provide IHG reward only 5 points per dollar while other hotel in the group is 10 pints. This is a little bit disappointing me. Other than that is good deal and I am happy to recommend this hotel to friends.

    Posted byHotelStaff
    January 09, 2016
    Dear NN16, Thank you for taking the time to comment on your recent stay with us. We value your opinion so that will allow us to make the necessary changes to provide outstanding customer service to all our guest. Our fitness center equipment was recently repaired to provide an all around stay for each guest. We look forward to providing you with outstanding customer server on your next visit to the Houston area. Sincerely, Sharlene Owens General Manager Candlewood Suites IAH
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    Comfortable bed and great service

    By

    January 02, 2016

    club

    I only stayed one night, and the bed was comfortable. It was nice to have coffee in my room. There was no delay
    as the Candlewood Suite driver took me to the airport.

    Posted byHotelStaff
    January 04, 2016
    Dear ReeSmit58, Thank you for taking the time for commenting on your recent stay with us. We value your comment and we look forward to you staying with us again. Sincerely, Sharlene Owens General Manager Candlewood Suites IAH
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    No problems!

    By

    December 23, 2015

    Basic (not fancy) but functional and clean. Staff was very friendly especially given the other lousy customer service I had been experiencing in Houston area.

    Posted byHotelStaff
    December 24, 2015
    Dear RASP143, Thank you for taking the time to comment on your recent stay with us. We value all our guest comments and experiences and we do all we can to make you have a great experience. We look forward to you staying with us again on your next stay in Houston Tx. Sincerely, Sharlene O. General Manager Candlewood Suites IAH
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