Rated 3.9 out of 5 by 71
Rated 3.0 out of 5.0 by cumenda stop over
buen servicio,aun el shuttle tardo' 70 min.para llegar al aeropuerto
June 15, 2014
Rated 4.0 out of 5.0 by PB2014 Staff
The front desk staff were excellent, professional and courteous. The Shuttle service staff were also excellent and very understanding as I gave them some wrong directions as to my location, so a very special thanks to them.
June 6, 2014
Rated 5.0 out of 5.0 by ironman 2014 ironman 2014
great place to stay! rooms were clean and i hope to stay there in the future
May 30, 2014
Rated 2.0 out of 5.0 by Grh27 Not a clean place compared to other Holiday inns
Half part of window in my room was really dirty, to an extent I could not see through. Front desk excuse was "we do not know why it is". Maintenance excuse was it's the rain (as stated by front desk), as if rain effected only half the window. Window glass even had a tape on it.
When I requested for a change of room, I get a call at 1:30 PM (I'm at work) and I am told that if I can come back to the hotel by 3 PM, I can move to another room.
May 22, 2014
Rated 4.0 out of 5.0 by TOM P. COMFORTABLE SLEEP + GOOD SERVICE
ALL WAS WELL FOR OUR STAY EXCEPT THE ACCESSIBLE BATHROOM. MY WIFE ENJOYED THE SPA.
May 16, 2014
Rated 4.0 out of 5.0 Great Service, Fantastic Team
I enjoyed my stay particularly the airport pick up and drop services.
May 13, 2014
Rated 1.0 out of 5.0 by Lane W I will not stay there again
I will not stay at this property again. I opened the door to my room and was immediately assaulted with a heavy mildew smell. I contacted the front desk and they stated that was the only available room.
April 21, 2014
Rated 5.0 out of 5.0 by GenoUSMC Great Experience
I'm always looking for the cheapest motel/hotel to stay in, however, i just changed jobs and it required a lot of travel. I was put up in two hotels this one and another one in Houston, TX. I have to say, I was thoroughly impressed with this hotel. The rooms were awesome. comfortable beds, clean, just really comfortable. The staff was great! Friendly and helpful as can possible!! I will be staying in this hotel in the future. AWESOME AWESOME!!
April 17, 2014
Rated 5.0 out of 5.0 by mmm0409 The Service
The service was great. The lady behind the counter went out of her way to assist me when I needed something.
March 26, 2014
Rated 5.0 out of 5.0 by Beng123 Front desk assist me greatly! I had a bad experience with another small hotel and she made me feel better by giving me a suite for my family..
The rooms are just beautiful !! It's worth the price that I paid. It's very relaxing and home ! Next time we stay in Houston we will surely know what hotel to stay from now on.. Thank you very much for a lovely stay!
March 16, 2014
Rated 2.0 out of 5.0 pros and cons
The room air smelled like stale mildew and the AC fan was too loud to sleep through. The ceiling fan helped a lot as the temp outside was mild. The front desk was very professional and promised to fix the room. They also returned a fair amount of points. I will try them one more time next trip. More annoying was finding a nickname not all ready taken for this review.
March 14, 2014
Rated 5.0 out of 5.0 by Cecilia2014 Fresh smelling clean room
As we opened the door the room smelled fresh and it was very clean and tidy. The staff was friendly and our stay was pleasant.
February 6, 2014
Rated 5.0 out of 5.0 by MrVgray Always Enjoy my stay
Real friendly helpful staff. I don't have any complaints they even remember me a what l like each time I go. " King size bed main building""
January 30, 2014
Rated 4.0 out of 5.0 by Christopher69 Comfortable Bed and Friendly Front Desk
Enjoyed the room, but I did not like that the 4th - 5th floors are in a seperate building. That makes it a little difficult going back and forth forth through the rain for breakfast.
January 13, 2014
Rated 4.0 out of 5.0 by SomePatron Generally acceptable
My wife and I have stayed here a few times as it's the closest IHG hotel to my parent's house. The hotel is acceptable; not the nicest Holiday Inn Express I've been too but it's not the worst either. The entry foyer is very grand but the rooms feel less so. The plastic floor in our suite made the room loud and feel cheap. The couch has needed new upholstery for a while now.
The location isn't fantastic. The hotel is surrounded by fast food locations and the entire complex is surrounded by a security fence with gated access that doesn't really give a person a nice warm feeling that the location is safe.
I'd be happy to stay here again, but I wish there were better options nearby my parent's house than this hotel.
December 30, 2013
Rated 3.0 out of 5.0 by smokereader Beware of the shower!
The tub was rusty and there was quite a bit of hard water build-up on the tub spout. It was difficult to get the pull lever all the way up so that the water was coming out of the shower only, instead of the shower and tub spout at the same time. It was nearly impossible to get the lever to go back down because of the lime build-up. Had to turn off water with the lever still in the "up" position.
Also, the dead bolt did not "catch" the door jab properly. Would not turn all the way. Good thing for the iron gate all around the property. Made me feel a little safer since the dead bolt did not leave me warm and fuzzy. Parking is limited and nearly impossible to park on the other side of building 2.
Why are the room numbers continued in the next building but the elevator floors are not. If rooms are 400 -?and 500 -?, shouldn't the elevator have a 4th and 5th floor instead of 1st and 2nd?
December 27, 2013
Rated 4.0 out of 5.0 by mt1076 reasonably priced and clean
I cannot complain about this hotel. It was nice & clean, staff was friendly and helpful.
December 9, 2013
Rated 5.0 out of 5.0 by Doom2 Great staff. They go beyond to make us comfortable. Very nice lobby. Love the speed on internet
Cyndi the front desk manager and her entire front desk agents help us out. Hotel is nicely decore. Rooms are very comfortable.
November 28, 2013
Rated 4.0 out of 5.0 by EMS1 A very good stay.
This is a beautiful property not far from Houston's Bush Airport. The staff was extremely courteous and provided excellent service. The exterior of the hotel and the grounds were immaculate. The interior was very nice but a few areas of the interior could use a little attention. Most of these are just paying attention to the less commonly thought of areas (air vents/returns, caulking/joints of the tub, etc#. The only other issue was that the hot tub was not "turned on" and that they had to send someone out to start it up. With as cold as the water was, it simply took too long to heat back up. That being said, it really was a very good stay. There was fantastic recognition for Rewards Club members, including an upgrade. The general manager Opendra #sp?) and his staff were fantastic and we would gladly stay here again.
November 18, 2013
Rated 5.0 out of 5.0 by Newlyweds2013 BIG THANK YOU From the Newlywed Couple!
Just taking a moment to personally thank the Management and staff for the excellent service provided to us, as well as to our out-of-town wedding guests this past weekend. Everyone at the Holiday Inn Express hotel was wonderful!!! From the front desk receptionist who helped check-in everyone and placed a signage in the lobby to help our guests understand the shuttle service provided to/from our wedding venue and the housekeeping personnel that made sure all our out-of-town guests had everything they needed for a pleasant stay to the Manager who was always responsive via email/phone to make sure all our reservation needs were taken care of for our special wedding event. All our visiting guests had wonderful things to say about the hotel and staff. We can't begin to express our gratitude for making our wedding event hotel needs so well taken care of. A BIG THANK YOU to everyone that helped make this happen.
November 11, 2013
Rated 5.0 out of 5.0 by Clarence71 Great for work
I stay here long term on occasion (4-6 weeks at a time). It is a fenced in property which is only accessible via keycard at night as well as cameras, so I don't have to worry about someone breaking into my truck at night.
There are three fast foot places within a block ( I recommend Whataburger next door) and one of those Country Kitchen places that serves more of a home cooked meal.
When you are done filling your belly and feel guilty, You can use the pretty decent fitness center they have on the main floor. It is bigger than I expected for a hotel.
The Staff here is excellent. There has never been a single time I have passed by the front desk, or passed by one of the housekeeping members where they did not smile and say hello to me. And they always let me know if I have a package or anything waiting for me.
There is free breakfast in the morning. which is decent, but not extraordinary. Mostly prepackaged stuff or heat and serve....but hey, for free it's pretty good.
My only real complaint about this hotel is the internet. Again, it is free, but tends to slow down and speed up on a regular basis. It's probably good enough for just doing emails and such, but you can forget about streaming movies or playing online games. Lag is a killer.
Overall, if you have business in the area, this place is perfect and will treat you like you matter. The Staff treats you like a valued customer, which to me is very important.
November 11, 2013
Rated 5.0 out of 5.0 by CaminoKid I would stay here again!
I wanted a place to stay near the airport as I was picking up family. Half the family was head into Houston and the other half north. HIE International seemed to be the perfect location. I was able to pick up my family and we stayed the night. Enjoyed a nice breakfast and headed out the next morning. Great all around expereince. Thank HIE!
November 11, 2013
Rated 5.0 out of 5.0 by StevenZ Great Service and Friendly Staff
As i walked through the front door i felt a warm welcome. The housekeepers were very nice and the rooms were very clean and neat. Their is a variety of restaurants in the area with-in a 5 mile radius. The property is well maintained and the parking is very accomodating for the protection of the vehicles. I loved my stay.!!!!!!
October 31, 2013
Rated 1.0 out of 5.0 by ANTSnRoom Bed was HARD and uncomfortable. There were ANTS in our bed.
H-Inn Express on AirTex Drive in Houston - Poor Rating.
Room was smaller than what I am accustomed to. Bed was hard and uncomfortable. Pillows were small and cheep. The sheet were worn with rust stains. There were ANTS in the room on the night stands and ANTS crawling in the bed on me and my wife at night. Not a good experience at this location on AirTex Drive in Houston. Management offered to to do move me to a different room, but did not follow through. The best they could do was add a few point to my rewards account. I checked out terribly disappointed and acerbated with my stay. My wife and I travel extensively and we usually stay at H-Inn Express location across the country. I trust that H-Inn Express Corp will make an attempt to ameliorate my dissatisfaction.
October 31, 2013
Rated 5.0 out of 5.0 by juani nice service great room
2 weeks ago i stayed 3 nights i sure will stay there again, wonderful staff and service clean room and good price too i was happy with them
October 25, 2013
Rated 5.0 out of 5.0 by Suhradam Great experience
I stayed at this place with my family and it was a really comfortable stay. The room was really clean, the bed was great and also the staff was really friendly.
October 23, 2013
Rated 5.0 out of 5.0 by Fish53 Everything was great
My stay was great. I had no problems at all. The staff were very helpful, respectful and treated me great from check in to check out. The room was well kept and extremely comfortable and roomy. I always stay at Holiday Inn because I know I will not have any issues.
October 15, 2013
Rated 4.0 out of 5.0 by workingtravelertx Great spot!
This hotel makes me feel safe. Love the pool. I stay in the same room every time I'm down here for work. Staff are friendly, room is clean. Breakfast changes daily.
October 10, 2013
Rated 4.0 out of 5.0 by SDunn1 Hope you don't stay there when they have a wedding party down stairs
I was there for business/school, and needed to get rest during the night and they had a wedding party with music and I just felt like the staff at Holiday Inn should of told the others that were staying that they were going to have a wedding party and that the music was going to be loud and that we are sorry for the inconvenience of it. The whole floor that I was on was really bothered with it, people were knocking on my door asking if I was upset from the walls shaking, and not being able to get any sleep. We all called down to the front desk and they handled it very poorly. They told us that they could not do anything about it. So other wards our money didn't mean anything to them. But the wedding party that rented out the down stairs conference room meant more to them... The guy next to me took it a step further and called Corp. and they told him they couldn't do anything about it, they told one of the other people that were staying at the hotel that the Holiday Staff will have to be the one to fix the problem... Very disappointed. As a Gold Member that the staff service was so poor..
October 9, 2013
Rated 5.0 out of 5.0 by Zak4190 Great Stay
Pretty Nice place, great overall stay and service.
September 27, 2013