Rated 4.2 out of 5 by 44
Rated 3.0 out of 5.0 by Family Lady Confortable bed,nice set up, but bad service
Was not happy with the service at all. The rooms were nice, but the halls smelled of worn and old carpet. Even though we were in the non-smoking section you could still smell it a little. The bathrooms do not have fans so they steam up easily when you shower, which makes you sweat, and nobody wants to sweat after a shower.
I did like that it was quiet. The rooms had pretty much anything you could need. The beds were very comfortable, there was plenty of lighting and plenty of outlets to charge our phones. The bathroom was spacious and I like that the sink was inside the bathroom. Overall if they hadn't messed up our reservation and if we'd had better customer service I think we would have had a more pleasant stay.
August 7, 2014
Rated 4.0 out of 5.0 by Alisande Well Maintained Property
I was very pleased with the upkeep and cleanliness of this property. The room was very comfortable with plenty of space for myself and my two dogs. The bathroom was large and bright. The outside was clean, free of litter, freshly mowed and had a very nice area for my dogs, including doggie do-do bags and trash container, The property was well lit at night.
However, I was not as happy with the desk clerk. I was not greeted as an IHG Club member. I was not given a welcome pack. When I checked out, I was not thanked for staying nor invited back. All I was told when I turned in my keys was that was all. I was not given a receipt of any sort.
I am, by the way, a Platinum Elite member and would stay at another location just because of the desk clerk except that the property was very clean and comfortable for me and my dogs and was next door to three different types of restaurants.
August 3, 2014
Rated 4.0 out of 5.0 by Bettyboop88 Love staying here!
Every time we come to Houston we stay at this hotel. Always great customer service. A couple of times our DVD player didn't work and our last stay the freezer in our room wasn't cold enough to keep our ice cream cold. It was minor stuff so I didn't bring it to their attention until I was checking out. The lady at the front desk was very nice and even comped us for our ice cream and all the items we bought from their pantry. They always make us want to come back. I love this hotel!
July 30, 2014
Rated 4.0 out of 5.0 by ilan777 Quite accommodation away from the city
Large and Comfortable room, with well equipped kitchen. serviced weekly, no breakfast. Have to adopt to both.
July 23, 2014
Rated 3.0 out of 5.0 by LaMarque Below my expectations
Our room had a terrible smell and felt damp. The ice maker in the refrigerator did not work and the appliances were rusty. Staff was nice, but that does not make up for a bad smelling hotel. The corridor had the same bad smell as the room.
July 16, 2014
Rated 5.0 out of 5.0 by skipperbear Very Nice hotel
Every thing was very nice at this hotel. every one was very nice and help full with what ever we need. I would come back to this hotel if I was to come back to the area
June 29, 2014
Rated 4.0 out of 5.0 by MC_Inspector Great rooms for extended stays
The room was very clean and comfortable and works very well for extended stays.
June 20, 2014
Rated 5.0 out of 5.0 by PowerPlantBuilder Clean and comfortable
I stayed here for almost 2 month for business. I have nothing to say bad about this hotel. The only small issue was the wireless connection. It was hit and miss at times.
June 19, 2014