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Rated 3.9 out of 5 by 32 reviewers.
Rated 4.0 out of 5.0 by could have been bettor I was in town and working hard and since the weather was nice I was getting in quite a bit of golf too. I was counting on the jacuzzi to help me recover to do the same on multiple days. I was very bummed that the jacuzzi didnt work and reported it to the desk. The next night the front desk said it was fixed bit it wasnt fixed. The water was only about 85 and it needs to be at least over 100 degrees and the bubbles never did turn on.. dont tell me it's fixed when nothing was done. October 21, 2013
Rated 5.0 out of 5.0 by Great Job Candlewood! I've been staying at this Candlewood on Beltway 8 / Westheimer Road for the last 2 years On & Off and will continue to go back. The Staff and Service is Excellent and the best from any hotel that I've ever stayed. I want to thank Walker and Gary, these guys sure know how to treat all guess and are always there to help you out if needed. Great Job Candlewood! Brian October 16, 2013
Rated 1.0 out of 5.0 by hello I stayed at this hotel last week for 2 nights. When I arrived in the room it was 80 degrees. It took the AC all night to bring the room to a comfortable temp at a slow rate. I went to a business meeting from 7 AM till 3 PM. I hung the "DO NOT DISTURB" magnet on the outside of my door. When I got back to my room, there were 2 DEHUMIDIFIERS in my room running and the AC unit was shut off. It was a smothering 86 degrees inside my room. What don't these people understand about DO NOT DISTURB??? It took hours again to get the room nice and cool. I didn't trust the staff. Did not feel comfortable thru the whole stay. Will not be back to this hotel... October 7, 2013
Rated 5.0 out of 5.0 by great staff I enjoyed staying at the candlewood while i was looking for a home in Houston, Gary helped a lot with that, going out of his way to provide a good service August 14, 2013
Rated 4.0 out of 5.0 by Great location This Candlewood Suites is very convenient to the Beltway/Sam Houston Tollway and I-10... There are a myriad of eating establishments very near by. This is one of the few with a pool, and that was very refreshing during the hot summer time! I was however disappointed the hot tub was NOT hot. After a long day of work, that would have been very relaxing. August 4, 2013
Rated 5.0 out of 5.0 by Home away from home! I practically live here. The staff greets me by my first name, recognizes my voice when I call, and made sure check in and out was swift. One time I was short on cash and they even borrowed me money! Their staff are winners indeed, stay here and you won't regret it. Safe place, comfortable bed, and convenient location. Highly recommended! July 2, 2013
Rated 1.0 out of 5.0 by The room did not meet my expectations. The leather chairs in the lobby had torn leather. The pillows in the room were less than presentable, un-inviting and too soft. the bedspread had a stain on it. The room smelled stuffy. Overall, the room appeared to have cooties. This in not a 4 star hotel. Having the owners picture on the wall in the office did not help matters. I immediately left after checking in. I was told by the attendant that the manager wanted to speak to me and that he would be at the hotel in about 5 to 10 minutes. I waited 10 minutes and he never showed up. I asked her to have him call me and I have not received a call to this day. I would not refer this hotel to anyone. It was more like a motel. May 10, 2013
Rated 4.0 out of 5.0 by Candlewoods Suite, Westheimer Rd., Houston 77042 Stayed here for over 30 days for both bus. and personal matters. The hotel is very tricky to find as it's located behind a Sonics drive-in restaurant and you'll miss the entrance driveway since it's the same as the Sonics driveway entrance. There is a side driveway entrance on Hayes St. behind a Bank of America branch. Staff is very polite and helpful. Hotel is relatively small with 3 floors and had decent parking in front and in back. There's a small swimming pool and small sauna in the back of the hotel. You'll need a passcard to enter the hotel and for the bus. center and other rooms. Security appears to be decent using the passcard system and surveillance cameras surround the hotel. Lobby is very small with a few chairs, a table and a HD TV. Business center is a small cramped room with 2 PCs, though only 1 is connected to a printer, not both. Room was on the 3rd floor, initially with a Queen bed then switched to two double beds as I had relatives join towards the end of my stay. Room was musty and had to be deodorized with disinfectant spray several times. Housekeeping comes ONLY ONCE a week on Wednesdays so clean the rooms yourselves until then! The housekeeping do vacuum but the rugs NEEDS to be shampooed and deodorized! The mattresses need to be replaced as the middle of the mattresses don't provide much back support (Sealy mattresses as used as noted on a pamphlet in the rooms). You may have some restless nights of sleep due to the lack of support from those mattresses. Kitchenette is small but nice. Cooked a couple of times at night and it was convenient to also have a refrigerator and microwave along with utensils and plates. You'll have to buy your own sponges to clean, though. You can ask for towel replacements from the front desk staff. Either bring the old towels to them or dump them in the laundry area basket. The rooms are relatively quiet though sometimes you will hear noise from your neighbors if they're loud enough at night or in the mornings. Internet access is included with your stay though the speed is acceptable as it can be slow at times. You'll be given a username and password which is replaced every Friday so don't forget to get it. Their fitness center is very small with only an elliptical, a treadmill and a weight machine. It's connected to a small laundry room where the machines are free to use but you'll need to buy own laundry supplies. It's great to have a place to wash and have clean clothes on extended stays ;) The hotel is conveniently located on Westheimer Rd. which is one of Houston's main road going from the City of Houston on the east side to the west towards the suburbs. The hotel is located just outside of I-8 (aka Sam Houston Highway), the outer ring, as it's also known locally. The location is on a strip mall area surrounded by various stores and mostly chain restaurants and market stores. Note that outer Houston is not really a walking city... heck, Houston is not known to be a walking city unless you live downtown, but you can walk to various stores from the hotel but be careful since traffic is heavy and some street corners do not have the pedestrian walking signals! The hotel doesn't serve breakfast but holds a get-together meal every Wedn. night ~5:30p-7p where a basic meal is served along with drinks. Overall... The hotel is a good place to stay due to its location and friendly staff. It's relatively affordable and you don't pay sales tax if you stay More than 30 days, though prices could have been lower if you were staying that long. The hotel should deodorize each room and rugs often and replace their sagging mattresses frequently. May 4, 2013
Rated 5.0 out of 5.0 by Suites are roomy yet cozy I recently stayed at a Candlewood Suites hotel in Houston, and would recommend this hotel to everyone. My suite, as well as the rest of the hotel, was spotlessly clean and seemed brand new. The large desk and comfortable swivel chair in my suite allowed me to work efficiently, and the kitchen allowed me to take a break and fix a snack. The staff was cheerful and friendly, the parking was convenient, and overall, I had a pleasant experience. April 30, 2013
Rated 5.0 out of 5.0 by Great Stay Everything was excellent. From the front desk to the shuttle driver. They made this a great experience. Provided a dinner with drinks for social hour and I had no need for a rental car with the shuttle service that was available, (thanks Gary). Very friendly and helpful. This would be my first choice on my next visit to Houston. April 15, 2013
Rated 5.0 out of 5.0 by My stay at the hotel was an enjoyable one! Dear Candlewood staff: Thank you for making my stay an enjoyable one and one to remember. I will see you again in two weeks. Thank you, Lisa Ann February 21, 2013
Rated 5.0 out of 5.0 by Very Satisfied The hotel was little hidden location. The room was clean and staff so friendly. February 4, 2013
Rated 4.0 out of 5.0 by Clean room and friendly staff. New in town, we needed a comfortable, but affordable inn close to work and conveniences. When we arrived, we were greeted with a free meal provided once a week. We immediately felt at home. The staff was ready to help with all our needs, including printing and faxing of documents. The combination eating area and desk area in the room was very handy. Overall, Candlewood provided a good environment until we settled into our new city. January 30, 2013
Rated 5.0 out of 5.0 by Good Stay Excellent as always, staff great, good location and independance all in one package. January 24, 2013
Rated 2.0 out of 5.0 by Stay away fed travellers Front desk personnel did not honor the tax exempt certificate, even when this was brought to their attention. December 29, 2012
Rated 5.0 out of 5.0 by Much better experience! I am glad I gave this hotel another chance. I had a much better experience this time! The staff was SOOO friendly. Thank you Walker for upgrading me :) As a platinum elite guest I felt appreciated here. They had a nice dinner reception with chicken sandwiches. The room still did have that humid feeling but much better than the last room I was in. Thank you again to the pleasant staff! December 13, 2012
Rated 5.0 out of 5.0 by Great Service and Staff I needed a lot of assistance and Carlos provided it. I am very grateful for his assistance and friendliness. November 28, 2012
Rated 2.0 out of 5.0 by Not the best... This is definitely not thebest Candlewood I've stayed at in Houston. After the 3RD ROOM I was assigned (1st was still dirty when I walked in, 2nd had a big odor remover machine buzzing away) was still not to my liking I was a bit frustrated but was tired of moving from room to room. This room had the musty smell & feeling as stated in a previous review. It was very humid feeling unless I turned the ac down very low. The bed was nice. The remote/dvd player didn't work properly. The staff was nice. The cupboard was stocked & the gym was OK. I have a reservation in a few weeks here & am really hoping for a better room this time. I have never had a problem getting an upgrade at Candlewood but was told NO at this property again & again even though when I did a search saw rooms available. I will try 1 more time but am a little weary. November 26, 2012
Rated 5.0 out of 5.0 by You are going to love it! Nice customer service. Very friendly people! Love the Wednesday at gazebo! Sang and Gery made the stay awesome, so friendly people overthere! November 25, 2012
Rated 2.0 out of 5.0 by Bad Smell There was a bad smell throughout the hallway of the hotel. Some mornings coffee was not available at a reasonable time in the morning. As I have stated before about IHG properties, they are going downhill fast. Hotel was empty, and upgrades are still not available. Just a mediocre experience here. One of the ladies at the front desk, was really nice, if not for her, lower remarks about this hotel. Being a platinum member with IHG will not benefit you. November 10, 2012
Rated 1.0 out of 5.0 by Room comfort and hotel amenities Room: very damp, musty smell, no ventilation, AC must be on 65 before enough moisture can e eleminated. Hope you don't mind sleeping in a freezer! Amenities: Morning coffee: poor, breakfast-go across the parking lot and buy it at Waffel House?? Stay again: never!! August 13, 2012
Rated 1.0 out of 5.0 by worst anniversary ever!!!!!! We often stay in a Candlewood when we travel to Houston to see my grandkids. They stay with us and swim in the pool. We had never stayed at the property before but the ones we preferred were at a much higher rate this time, so we decided to try this one. 1st room air conditioner would not start cooling no matter how low you adusted the temp on thermostat or a/c. 2nd room air conditioner was cooler but thermostat did not work and adjusting at a/c was useless (also smelled like dirty sweaty feet)! 3rd room smelled mildewy. I was told no other rooms were available so I had to choose. I chose room #2 and was given two cans of air freshener to help with the dirty feet smell. Using them about every four hours did knock back the smell for a while. Try having your 34th anniversary with your menopausal wife, without the ability to adjust the a/c. I was never offered another accomodation while there, no one tried to remediate the smell or fix the a/c. When I checked out, I spoke to the operations manager who said "I'm sorry" and gave me my bill. August 9, 2012
Rated 5.0 out of 5.0 by Great service Sonia always goes out of her way to help me and I appreciate it. She is the main reason I kept coming back again and again! August 1, 2012
Rated 4.0 out of 5.0 by Decent choice I have stayed here several times. I have found it to be clean and quiet. Staff have always been friendly. It is a little hard to spot from the road. The entrances are not well marked. July 26, 2012
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