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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    79%
    Recommend This Property

    Overall Experience

    4.1

    based on 36 reviews
    79%
    Recommend This Property

    Ratings Breakdown

    36reviews

    • 5 Stars
      22
    • 4 Stars
      4
    • 3 Stars
      5
    • 2 Stars
      2
    • 1 Stars
      3

    В этой гостинице нет завтрака

    By

    February 20, 2015

    club

    Чисто в номере, но полотенце, если хотите чистое на следующий день, надо менять самому. Убирают в этой гостинице по пятницам. За холодильником обнаружила мышеловку....
    Я больше останавливаться там не хочу.

    Posted byHotelStaff
    February 25, 2015
    Dear Guest, I would like to share a few things with you that might clear up some of the misgivings you have about our hotel. We ate the extended stay model in the IHG brand of hotels. All of our room are equipped with fully stocked kitchens because of this we do not have a breakfast but allow the guest the opportunity to have the breakfast they want in the privacy of their own room. We also have a cupboard fully stocked with those items to eat on the go or to cook up for a more hearty breakfast. When people stay at hotels for extended periods of time eating out can become very boring. Also, the reason for the once a week housekeeping. this allows our guest more privacy without everyday intrusion into their space. Although, we are happy to exchange towels and linens at your request. This also keeps our cost down so that we are able to provide better extended stay rates. As for the mouse trap you found behind the refrigerator, that is a preventative measure along with our scheduled pest control. this is needed because we have guest from all over that do stay for long periods of time. We choose to be proactive instead of waiting until we have a problem. I hope this gives you a better understanding on why we do things differently than the standard full service hotel. I hope you will give us the opportunity to take care of you next time you are in town. Let me know if I can be of further service, Tammy Shearer,DOS
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    Great Hotel

    By

    February 16, 2015

    platinumelite

    Excellent hotel in a challenging area of east Houston. Rooms were great, it was quiet, and everything worked.

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    Average Candlewood experience

    By

    December 23, 2014

    This hotel is in the industrial east side of Houston. Not much choice over there in that part of town. The reception was reasonably courteous. Room was clean enough but a few gummy bears were scattered about the desk area's floor.

    The kitchenette was spotless and the refrigerator was clean and spacious. Fitness center is a waste of space because the equipment is flimsy.

    Decent film library. Adequate internet connection; line did not drop, data flowed consistently.

    Posted byCustomerCare
    January 02, 2015
    Dear Kwansai, Thank you for taking the time to share your recent experience with us. We are delighted with your positive comments regarding some of our room amenities and internet service provided. On the other hand, we apologize for any shortfalls particularly when it comes to our housekeeping and fitness center. Your feedback is highly appreciated and rest assured that this will be used to consider improvements where needed. Thank you again for you candid review and we hope that you will choose us again when you come back to Houston. Sincerely, Faith R Case Manager IHGCare
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    great service

    By

    December 10, 2014

    club

    You get what you pay for, House keeping is OK, Front desk people are nice.

    Posted byCustomerCare
    January 03, 2015
    Dear Paul12349871, Thank you for providing us with a very considerate review and for staying with us. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. We truly appreciate your comments regarding our staff as we pride ourselves on excellent customer service. Your positive feedback makes it all worth our efforts. Thank you for sharing your thoughts and we hope that you would consider us again on your next travel. Sincerely, Connie D Case Manager IHGCare
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