Rated 3.0 out of 5.0 by UPSET92 My Experience
They say first impressions are a lasting impression. First I was being upcharged. We I pulled the price on the computer it was $50 less than what I was told at the front desk. I stated that to the first desk and she told me she couldn't give it to me at that rate. So I went to my car and pulled it up on the computer and made a reservation. I was back in five mintues and she was suprised and didn't seem to happy when I did this effort. I told her I was a Priority Member and she turned up her nose. ( I expect better treatment) So my stay was a turn-off from the beginning. I stayed an additonal night but was upset by my treatment. I go to Houston frequently and was offer the membership at another location and was told how great this membership isand I have yet to be statisfied using it.
April 2, 2013
Rated 5.0 out of 5.0 by mgmdedt suprisingly pleasant
I stayed only for one night, although this hotel is primarily a long stay hotel. The room was spacious and comfortable. Adding to the experience was the confortable king bed and pillows. Eating in the room was especially convenient since the room has a full size fridge with freezer and a large microwave. Among amenities, is a large flat screen tv with many satellite channels. I would recommend this hotel to anyone looking for a place to stay in this area of Houston.
February 3, 2013
Rated 5.0 out of 5.0 by jt1067 Excellent & Confortable Stay
This is the 3rd candlewood suites I have stayed at and by far this has been the best of all. Great work out facility and very clena rooms & quiet! I highly recommend staying at this hotel if your staying more than a night and want a feeling of living at home :)
November 11, 2012
Rated 4.0 out of 5.0 by texastraveler1966 candlewood
average no frills nothing fancy un friendly staff !!!!!
September 22, 2012
Rated 5.0 out of 5.0 by HoustonTraveler Great property and staff
I have stayed many nights at this property and the staff is always fantastic. Martha and Erick go out of their way to make you feel welcome when you walk in the door. The rooms are clean and you can always find something in the pantry for a reasonable price. I would recommend this property to anyone who was staying on the east side of Houston.
August 18, 2012
Rated 5.0 out of 5.0 by Musk2012 Great stay
Great clean, spacious rooms. Flat screen TVs. Friendly and very helpful staff.
Great place to stay!
August 12, 2012
Rated 5.0 out of 5.0 by Allie Candlewood I10 East Houston
This is a great hotel! It is the best Candlewood I've ever stayed in. The great pluses are:
1. The Business Center
2. Vented Bathrooms
3. Vented Kitchen
4. 5 Ft Shower
5. New facility
6. Great Staff!
August 3, 2012
Rated 1.0 out of 5.0 by Mistreatedmember Horrible manager
My family and I had a terrible experience at this Candlewood last week, and I immediately sent a complaint to you. It is almost one week later, and I have not gotten a response. Why do you bother asking for feedback if you don't do a follow-up?
We had stayed at this place 2 weeks ago (July 13), and had a good experience. Since we would be going through Houston on our return trip from vacation, we decided to book a night for one week later (July 20). We have 5 people in our family, so at our first stay we had a room with 2 beds and a roll-way. This worked out perfectly, so when we left and were booking a night for 1 week later, we asked for a roll-away again. When we checked in on July 20, after being in the car for 9 hours, we were told that there were no roll-away beds available. I had requested it 1 week ahead, but apparantly being in Priority Club does not mean that I have ANY sort of priority. I spoke with the manager by phone, but she made no attempts to find a roll-away bed for us - she only offered to sell us another room for the night. When it became obvious that the manager would not be accomodating at all, we asked for some sort of bedding to make a palate on the floor for my son. After waiting for 30 minutes and not getting any bedding, my wife had to go to the front desk and insist on it. We were very glad to leave the Candlewood Suites the next morning. I will NEVER stay at one of these again, and I am seriously questioning the value of being in Priority Club. There are plenty of hotel membership organizations out there that would surely treat their members better than this.
July 26, 2012