Rated 4.0 out of 5 by 27
Rated 4.0 out of 5.0 by BbHELP Nice, Clean Stay
Good location in East Houston, in between loops 610
August 19, 2014
Rated 5.0 out of 5.0 by cindi1958 Great stay
The hotel is great, much better than the property directly in front of them. The prices in the cupboard are too high and could have more variety. The only other thing I would prefer is that they only have showers and I prefer a tub for putting shampoo, etc. on the edge. But overall, I will stay again and will recommend.
August 12, 2014
Rated 5.0 out of 5.0 by JVS12 Comfortable room and friendly staff
Our recent visit to the Candlewood Suites was comfortable and affordable. The staff was friendly and the hotel was quiet with free conveniences. I plan to use Candlewood for future travel.
August 4, 2014
Rated 3.0 out of 5.0 by eazyE Good room, but not what I booked
Booked non-smoking room online. When i arrived, i was told i booked a "floating room" which was basically whateever was left when i checked in. As a result i got a smoking room. that's not what i booked online.
August 2, 2014
Rated 2.0 out of 5.0 by canzater1 Smoking room and no cable service
No cable service and when reported there was nothing they could do about it a small adjustment was made to the bill but that was an insult.
July 31, 2014
Rated 1.0 out of 5.0 by Silverfox1951 Poor cleanliness and service
When we checked in, we were informed the room would not be cleaned daily since we were only staying 6 days. The room is cleaned for those staying 7 days or more. Therefore, we had to take out our own trash. Also, towels would not be changed daily unless we returned the dirty towels to the front desk. When we brought the dirty towels to the desk, we were hassled by the staff to obtain what we needed. The website does not mention rooms would not be cleaned daily nor towels would have to be exchanged at the desk. If we had known, we would not have chosen this hotel. When on vacation, you expect to be able to relax and not have to do everything as if you're at home. Although we did know the hotel did not provide continental breakfast, it definitely was missed.
Because my dad is in a wheelchair, the room was spacious. It accommodated the need for a roll in shower and bench. Otherwise, we would have left to obtain another hotel. For future family vacations, we DEFINITELY will not consider this hotel.
July 9, 2014
Rated 2.0 out of 5.0 by Silverfox1951 Great for handicap needs
We stayed six (6) days/nights and room was never cleaned. A sign indicated towels would be changed on Mondays and Thursdays but after inquiring, we were told if you bring your used towels to the front counter you would be reissued the same number of towels. Many times only three (3) face towels were issued by Martha, however, the rest of the staff were very pleasant, helpful and courteous. If we had not needed a roll-in shower, we would have found another facility. No breakfast available either.
July 4, 2014
Rated 4.0 out of 5.0 by chris300 Friendly staff
We only stayed one night and I was a little leery about the location because of a review where someone's car was broken into but overall it was a good visit. The staff was extremely friendly and the room was spacious and quiet. Just wish there were more room for parking.
July 4, 2014