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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    81%
    Recommend This Property

    Overall Experience

    4.1

    based on 34 reviews
    81%
    Recommend This Property

    Ratings Breakdown

    34reviews

    • 5 Stars
      21
    • 4 Stars
      4
    • 3 Stars
      4
    • 2 Stars
      2
    • 1 Stars
      3

    Average Candlewood experience

    By

    December 23, 2014

    This hotel is in the industrial east side of Houston. Not much choice over there in that part of town. The reception was reasonably courteous. Room was clean enough but a few gummy bears were scattered about the desk area's floor.

    The kitchenette was spotless and the refrigerator was clean and spacious. Fitness center is a waste of space because the equipment is flimsy.

    Decent film library. Adequate internet connection; line did not drop, data flowed consistently.

    Posted byCustomerCare
    January 02, 2015
    Dear Kwansai, Thank you for taking the time to share your recent experience with us. We are delighted with your positive comments regarding some of our room amenities and internet service provided. On the other hand, we apologize for any shortfalls particularly when it comes to our housekeeping and fitness center. Your feedback is highly appreciated and rest assured that this will be used to consider improvements where needed. Thank you again for you candid review and we hope that you will choose us again when you come back to Houston. Sincerely, Faith R Case Manager IHGCare
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    great service

    By

    December 10, 2014

    club

    You get what you pay for, House keeping is OK, Front desk people are nice.

    Posted byCustomerCare
    January 03, 2015
    Dear Paul12349871, Thank you for providing us with a very considerate review and for staying with us. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. We truly appreciate your comments regarding our staff as we pride ourselves on excellent customer service. Your positive feedback makes it all worth our efforts. Thank you for sharing your thoughts and we hope that you would consider us again on your next travel. Sincerely, Connie D Case Manager IHGCare
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    Clean and Quiet

    By

    December 08, 2014

    hotel is always clean and quiet. I will certainly plan to use this location again in the future.

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    Dog Friendly

    By

    October 15, 2014

    club

    You are beating your competitors in being dog friendly and keeping pet fees at a minimum of $15-$25 per night. Great job!!

    Posted byHotelStaff
    October 20, 2014
    Dear Tennis Junkie, Thank you for the wonderful review. Being animal lovers ourselves we know how important it can be to have our babies with us when we travel. My miniture Daschund "Truman" is with me where ever I go. Our special little friends will always have a place with us. Please come back to visit us any time.
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