Rated 4.0 out of 5 by 115
Rated 4.0 out of 5.0 by EagleBrad Reasonable accommodation for Houston Galleria
I selected this as a 4th choice, as a late registrant for a large conference which had filled many hotels in the town. My first choices are competitors to the IHG hotels.
Overall I was pleased with the property itself and the staff effort; they were appropriate for the price paid. I was happy with the value for the price.
The property met the promise offered; it was up to date, clean, everything worked.
Only negatives about the site relate to its location. While it is close to the desirable Galleria location, it's quite close to a major interstate highway intersection; this makes it noisy, and local travel was complicated by the location.
October 16, 2014
Rated 1.0 out of 5.0 by SDO57 good service and bad rooms/service
Just one thing: for such amount paid there are many other hotels who give the breakfast and room cleaning everyday.
October 14, 2014
Rated 4.0 out of 5.0 by roger34 three day leisure
Went online and chose a Candlewood for the steak barbecue facilities. Ended up not using the kitchen or the Barbecue.
Laundry broke down on first try but a repairman was there later in the day.
Need a sign informing that there is a start button on the dryers
October 13, 2014
Rated 3.0 out of 5.0 by Shanks02 Good hotel near the Galleria
The hotel was quiet and clean except for the problem in my room due to wet carpet. The staff tried to fix the problem . Since the hotel was full, they could not move me into another room.
October 10, 2014
Rated 5.0 out of 5.0 by Moore474 Great Location, Friendly Staff
Hotel is located near major freeways and near many businesses. Very quiet area at night with a dog park nearby. Very clean with a laid back atmosphere. Great Wi-fi connection and fully furnished kitchen. The staff is friendly and quickly takes care of requests.
October 8, 2014
Rated 3.0 out of 5.0 Not what I expected
With a suite, I expected a living room area. Instead, there was a long wall table with the TV and chair for desk top area. Full kitchen was nice, but only a recliner jammed in between the bed and bathroom wall, which had to be pulled out and maneuvered around to fully use. The bedside phone was dead and the desk phone line had a lot of static and had to be fixed - I had to keep running downstairs to get information because the front desk could not hear me talking. I also did not like the mattress - I'm not fussy and can usually sleep on anything, but this felt like an air mattress - if you like that "feel" then you would like this. I prefer something a bit harder. Other than fruit, the Cupboard had typical "junk food" even in the way of frozen dinners - nothing I cared to eat.
Also, there wasn't really anything around there - I had to head about 10 min. away to find decent restaurants, and it really isn't near the Galleria
October 7, 2014
Rated 1.0 out of 5.0 by WHIPSTOCKER STAFF NICE, A/C, TOILET DID NOT WORK WELL
THE A/C IN BOTH ROOMS I RENTED DID NOT WORK, THE STAFF HAD TO KNOW OR THEY WOULD NOT HAVE SET THEM AT 61. THIS WAS PURE FANTASY ON THEIR PART, IT WAS MORE LIKE 81....IT GOT COOLER IN THE EARLY A.M., SINCE THE OUTSIDE WAS 68-70 DEGREES. IT WAS COOLER OUTSIDE THAN INSIDE, MY FRIEND ASKED TO BE MOVED TWICE IT WAS SO BAD (THE A/C) I ASKED IT TO BE FIXED....THEY DID NOT FIX IT, I WANTED TO BE MOVED BUT NO AVAILABLE ROOMS. HOTEL OFFERED NO COMPENSATION. IN FAIRNESS THE ROOM, BATHROOM WAS CLEAN, THE FRIDGE, MICROWAVE SAME. THE SECOND NIGHT THE TOILET STOPPED WORKING, NO ONE TO FIX IT. GOT HELP ON THE INTERNET.
I HAVE STAYED AT 2 OTHER CANDLEWOOD SUITES BOTH WERE NICE, COMFORTABLE. I WOULD NOT STAY HERE ON A BET.
October 6, 2014
Rated 5.0 out of 5.0 by TravelS1123 Good Location
Good location. Hotel also offers smoking rooms.
Rooms are clean. I like having a kitchen.
October 5, 2014