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Rated 3.5 out of 5 by 21 reviewers.
Rated 5.0 out of 5.0 by Another EXCELLENT stay! Thanks to the amazing staff for making me feel comfortable during my stay. Caprese is so friendly! Nice updated & clean rooms. Great value! I'll be back soon. Thanks again! May 7, 2013
Rated 3.0 out of 5.0 by Not very accomidating to IHG mrmbers Stayed here for two consecutive weeks. Both weeks at check in the only recognition of being a platinum member was I was handed a bag with water and chips, no "thank you for being a platinum member" no offer of a complimentary room upgrade. Also found rotten bananas in the cabinet in my room, I did stop and ask to have the bananas removed and the front desk apologized and did clean my entire room. April 19, 2013
Rated 5.0 out of 5.0 by ANOTHER WONDERFUL STAY! I stay here frequently because the rooms are updated, comfortable & roomy. The customer service is excellent! They know me when I come in & upgrade me (because I am a platinum elite member) without me having to ask. I enjoy my stay always & will continue to come here! Thanks :) April 4, 2013
Rated 3.0 out of 5.0 by No cleaning service There was no cleaning service the entire week I stayed. March 19, 2013
Rated 5.0 out of 5.0 by Great, great, room Loved the comfort of the room and the overall relaxed environment of the hotel. March 17, 2013
Rated 4.0 out of 5.0 by John was a wonderful front desk clerk. Light was out in the bedroom over the desk, water was leaking under the bathroom sink, knob on cabinet drawer was broken. February 10, 2013
Rated 5.0 out of 5.0 by Highly Recommend!! A+++ I am a frequent traveler to Houston & stay here every time. I will continue to stay here as long as the customer service & rooms remain updated & clean as they always are. Believe me, as soon as I have a bad experience I will review on it. Thank you to the kind staff for always upgrading me for being a platinum member & recognizing me when I come in. January 16, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL! WONDERFUL SERVICE! A+++ Once again I have experienced great customer service and an overall great stay! The room was clean, the staff was so friendly & very accomodating! I am a platinum elite member & was upgraded with no problems. I really love staying here! I hope I continue to have this great service as I stay here often. January 3, 2013
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