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Rated 4.1 out of 5 by 103 reviewers.
Rated 2.0 out of 5.0 by Major Billing Issues Inept front desk personnel who charged my credit card for significantly more rooms than I rented. September 19, 2014
Rated 5.0 out of 5.0 by Business Trip I stay at this hotel when in Houston because of the great staff, convenient location and rooms. The staff always takes care to meet my needs. I highly recommend this hotel. September 13, 2014
Rated 5.0 out of 5.0 by great place to stay Stay was great. Thanks to everyone for making my stay feel like home. Loved that I could wash my clothes free of charge. Location was great for work. I felt safe the whole time I was there. I would recommend Candlewood Suites to anyone. September 9, 2014
Rated 2.0 out of 5.0 by Great Customer Service, Horrible Rooms First of all we had to switch rooms three times. 1. Heavy walkers above us. 2. Bed was falling apart. 3. I had to clean the room (closet door covered in mildew) by this time it was late and we were too tired to leave. Our backs were hurting the next morning & I noticed a picture on the wall filled with mildew as well. Disgusting... Over priced September 5, 2014
Rated 1.0 out of 5.0 by Wouldn't stay again Upon check in, I was provided with a room that had not been cleaned. The room had food and paper thrown all over the bed, floors, and counter tops. Upon asking for an alternate room, as I approached the second rooms door, and I realized it had been opened already. I wasn't sure if someone was cleaning it, or if something was wrong with the room provided that the door was left open. As a result, I went ahead in, and ensured it was safe before settling in. The room was not up to standards regarding cleanliness. I had a two night booking. Furthermore, the room was not attended to / cleaned after day 1 ( which I am confident is industry standard to at least replinish towels). Very disappointed with the stay as I have had good experiences with other Candlewood locations in the past. I will not be staying at this location in the future, and certainly will not be recommending to anyone for their stay. September 3, 2014
Rated 4.0 out of 5.0 by comfortable Great place to stay. Would recommend if staying a long period of time. I would stay again if in the area. Great location. September 1, 2014
Rated 5.0 out of 5.0 by Great Service The rooms were very comfortable and clean. Staff was friendly and attentive. The hotel location was not great. Although it says Candlewood Galleria, in reality it is pretty far away, about 3 miles. Overall good experience. August 28, 2014
Rated 3.0 out of 5.0 by good exp I would stay again because of the great space provided in the suite I stayed in. The kitchen could have been stocked a little more with coffee. It would have been perfect if there had been a half bath in the bedroom. Overall it was a good experience August 26, 2014
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