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Rated 4.1 out of 5 by 95 reviewers.
Rated 4.0 out of 5.0 by Friendly Staff The Candlewood was very convenient to the Galleria Mall area. The staff was very nice and helpful. They were very helpful and quickly addressed my concerns. I will stay again when I am in the area. June 16, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL! I really enjoy coming to this hotel. I travel here frequently for health issues. This hotel is close to the med center & the staff is AMAZING! They are so friendly & accomodating. The whole staff goes out of their way to make sure I am happy. Those are just a few reasons this is the best hotel! It is also clean, nicely updated & affordable. Thanks to the staff...you know who you are :) June 14, 2013
Rated 5.0 out of 5.0 by Pet and People friendly Totally loved this stay, my dogs were very relaxed and it was easy to see after them and myself. The staff were very friendly and I felt taken care of without being over cared for. There was a good privacy sense. Loved the kitchen that they have thoughtfully made user friendly as was the total experience. June 14, 2013
Rated 4.0 out of 5.0 by Great deal for the money This was our first time staying at a Candlewood Suites. This one was convenient for us and the price was very good (we got a special weekend rate). We were impressed by the room size and amenities. The free laundry was an pleasant bonus for us as we were on a long trip. We had a problem with the charge for the reservation which took awhile to straighten out, but they did so to our satisfaction. We found some staff there extremely friendly and helpful, but others not quite so. I would definitely stay there again. June 7, 2013
Rated 5.0 out of 5.0 by I HIGHLY RECOMMEND THIS HOTEL! Once again I was treated with the BEST customer service! The rooms are nicely updated & quiet. The value is great for everything you get here! I stay here frequently & am always greeted with a smile, recognition for being a platinum member & always by name. It means a great deal to me & I thank everyone at that hotel! Keep it up...I'll see you soon :) May 28, 2013
Rated 5.0 out of 5.0 by Quiet and compfortable with everything needed I really have not stayed at a better hotel as far as location, quite, facilties (except for a pool), staff and free DVD's movies (which came in handy when my tennis matches were rained out one day). May 16, 2013
Rated 5.0 out of 5.0 by Another EXCELLENT stay! Thanks to the amazing staff for making me feel comfortable during my stay. Caprese is so friendly! Nice updated & clean rooms. Great value! I'll be back soon. Thanks again! May 7, 2013
Rated 3.0 out of 5.0 by Not very accomidating to IHG mrmbers Stayed here for two consecutive weeks. Both weeks at check in the only recognition of being a platinum member was I was handed a bag with water and chips, no "thank you for being a platinum member" no offer of a complimentary room upgrade. Also found rotten bananas in the cabinet in my room, I did stop and ask to have the bananas removed and the front desk apologized and did clean my entire room. April 19, 2013
Rated 5.0 out of 5.0 by ANOTHER WONDERFUL STAY! I stay here frequently because the rooms are updated, comfortable & roomy. The customer service is excellent! They know me when I come in & upgrade me (because I am a platinum elite member) without me having to ask. I enjoy my stay always & will continue to come here! Thanks :) April 4, 2013
Rated 3.0 out of 5.0 by No cleaning service There was no cleaning service the entire week I stayed. March 19, 2013
Rated 5.0 out of 5.0 by Great, great, room Loved the comfort of the room and the overall relaxed environment of the hotel. March 17, 2013
Rated 4.0 out of 5.0 by John was a wonderful front desk clerk. Light was out in the bedroom over the desk, water was leaking under the bathroom sink, knob on cabinet drawer was broken. February 10, 2013
Rated 5.0 out of 5.0 by Highly Recommend!! A+++ I am a frequent traveler to Houston & stay here every time. I will continue to stay here as long as the customer service & rooms remain updated & clean as they always are. Believe me, as soon as I have a bad experience I will review on it. Thank you to the kind staff for always upgrading me for being a platinum member & recognizing me when I come in. January 16, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL! WONDERFUL SERVICE! A+++ Once again I have experienced great customer service and an overall great stay! The room was clean, the staff was so friendly & very accomodating! I am a platinum elite member & was upgraded with no problems. I really love staying here! I hope I continue to have this great service as I stay here often. January 3, 2013
Rated 2.0 out of 5.0 by Friendly Staff For a long term stay, with family, this is a nice property. If your looking for more upscale or luxury accomodations this is not your choice chain. Go to other IHG properties December 27, 2012
Rated 4.0 out of 5.0 by Great Staff and Comfortable Beds Nice place for a multi-night stay. Friendly staff, nice workout room. Munchies available. Quiet location that can be difficult to find without GPS. Please turn on the ACs in the hallways. December 10, 2012
Rated 1.0 out of 5.0 by Hot Water Problems! Facility had hot water problems on 2 of the 4 days I was there. On Friday morning there was absolutely NO HOT WATER! This hotel was typically one of my first choices when staying in Houston but I will avoid in the future. December 5, 2012
Rated 2.0 out of 5.0 by Awesome Front Desk Team I was tired, irritable, and sick of driving. The Front Desk staff was awesome. Both am and pm shifts were attentive to our needs. Great customer service! That counts for a lot! November 17, 2012
Rated 1.0 out of 5.0 by Rude Very rude at the front dest. Great way to start your stay. Do not know what rooms are what. Another epic failure for the IHG group. November 10, 2012
Rated 5.0 out of 5.0 by Warm & Friendly Staff My husband were in Houston for a family visit recently. We chose this property as it was between the two families we were seeing. Everything was great, the amenities, the suite design and appointments, and the maintenance. We would stay there again! November 8, 2012
Rated 1.0 out of 5.0 by Poor Service, Not a good value. Not noticed for being a Platinum member. Asked for an upgrade and the front desk personnel did not even look to see if it was available. Bed very uncomfortable. AC very noisy. Internet comes in and out. I have noticed that IHG properties are going downhill rapidly. I have spent 100 plus nights and it is really disappointing. Will have to shop for a new chain, because this one is not working. One other thing booked the bonus point weekend, points were not posted again. Very disappointed. November 3, 2012
Rated 5.0 out of 5.0 by GREAT HOTEL! EXCELLENT VALUE! FRIENDLY STAFF! I love this hotel! I stay here every 3 weeks or so & am always treated with such kindness. The hotel has recently been renovated & the new rooms are so nice! This is an excellent hotel with the best value in the area for what you get. It is clean & comfortable. I will be back soon :) Thanks again to the wonderful staff! October 22, 2012
Rated 3.0 out of 5.0 by Great value, worst wi fi experience For home away from home, in our technological way of life, the internet is very important. I had to use my own 3G internet to enjoy the web. Watching YouTube, downloading software patches for my customer or even connecting to the computer back home - I had to use my own 3G connector. I would recommend to use twice a week cleaning orientation cause once a week is not enough, and if you are there for a week - you're not really enjoying the cleaning services. The only other compliant is, that although I paid full money for the breakfast including fruits - for the first 2 weeks there was none cause I was told that nobody wants them and that's OK - but shouldn't I get something else ? or the price should go down ? Other than that, everything was great ! great location, great stuff and service! I appreciate that you take a minute a read this, Thanks you, Nisan September 25, 2012
Rated 2.0 out of 5.0 by Great Location We have stayed here for the past two years, totaling about 6-8 stay because of the excellent location and immediate area. We prefer staying on 3rd floor, rooms 335-339. However, this last stay we didn't get the rooms we requested, even though we specifically identified them 2 months in advance. September 10, 2012
Rated 5.0 out of 5.0 by Great Place to Stay I have stayed at the Candlewood Suites near the Galleria a number of times in the past few years and have had a great experience every time. The reception staff are all very friendly and go out of their way to make sure the stay is enjoyable. The location is easy to access and in a good neighborhood. The rooms are comfortable and well maintained. September 6, 2012
Rated 5.0 out of 5.0 by The beds were comfortable and the service was great. I also request a view that I like and my request is always meant. That's great service. I only had one bad experience. I reserved my room on line and was told that I could pay for my room with cash. Upon my arrival to the hotel with all my baggage, I was told that I had to use my credit or debit card. At the time I did not have the full amount on my card. It was late on a Saturday evening and I barely found a bank open to make my transaction. I was not very happy at that moment. I told the desk clerk that I was not told by the online reservationist that I could not use cash. So for future references it would be nice if the online services know the rules of all their hotels. Other than that I really do enjoy my stay at the Candlewood Suites. I do plan on staying there again soon. July 11, 2012
Rated 2.0 out of 5.0 by Noises I do not know if refrigerator or the AC making noises at night when you go to sleep. Very congested room, bed was uncomfortable, no free breakfast in the morning. Front desk could not find my booking. I will not recommend this property to anyone for stay. Internet was not working properly. July 10, 2012
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