Rated 3.5 out of 5 by 422
Rated 5.0 out of 5.0 by DRER Great staff
We were here for the Jehovah's Witness convention. The staff here were excellent in taking care of everything. They were very timely in getting the things we needed to make this stay worry free and allowed us to greatly enjoy our stay and most importantly, allowed us to focus on our convention. Thank you again team!
July 7, 2014
Rated 5.0 out of 5.0 by Garrison99 Great Service
The hotel is very comfortable and the staff is courteous and helpful.
July 4, 2014
Rated 3.0 out of 5.0 by ldej4116 Value-stay?
Toilet didnt work properly. Key card expired every day and they did the same thing over and over until checkout. Anyone can access the hotel from outside; no key card entry to enter.
July 3, 2014
Rated 5.0 out of 5.0 by Gav61 Very Good morning Coffee and business center
I took full advantage of the great business center which prepared me for my customer visit the following day. I was very pleased to have all my paperwork completed by 7, to enjoy dinner and relax in the lounge and watch the game.
June 30, 2014
Rated 5.0 out of 5.0 by Puertorican Buenas vacaciones
Hizo de nuestra estadia una experiencia inolvidable.
June 30, 2014
Rated 5.0 out of 5.0 by ClaraSue62 Reliable
We can always depend on courteous friendly service and comfortable room. Shuttle service to the medical center is so helpful.
June 30, 2014
Rated 3.0 out of 5.0 by Danny977O my stay at crowne plaza
the pros, staff was courteous and helpful, plenty of spaces to lounge in, very accommodating hotel. The cons, we stayed there a week and caught a glimpse of the elusive courtesy shuttle, worst than the shuttle though was my daughter's purse going missing out of our room, it was empty but still pretty bad
June 29, 2014
Rated 5.0 out of 5.0 by mary2101 friendly staff and comfortable atmosphere
This hotel was excellent, it was walking distance to the reliant center which was very convenient!. Loved their swimming pool and the awesome garden. I would definitely stay at this hotel again!! Also, the staff is very courteous and they try their best to ensure you are comfortable. Again, thank you!! *Great hotel for the price*
June 27, 2014
Rated 3.0 out of 5.0 by JSGDA Atención excelente pero ruido de ventilación excesivo
Atención excelente pero ruido de ventilación excesivo. Mejorar una instalación deficiente.
June 27, 2014
Rated 5.0 out of 5.0 by NormaV Thank you!!
I'd like to thank your wonderful staff for making our stay very comfortable. We were attending the Jehovah's Witness International Convention and the attention you gave to all of us was fantastic!! Thank you again for everything.
June 25, 2014
Rated 4.0 out of 5.0 by BeeBeeBee comfortable bed but broken hot tub
everything was good. Only disappointment was the broken hot tub and they seemed not care to fix it to the customers
June 25, 2014
Rated 5.0 out of 5.0 by ACZ8516 Pleasant stay for conference
Spent 3 nights attending meeting...older property but my room was newly renovated and looks like proprty is trying to update around the hotel
June 24, 2014
Rated 1.0 out of 5.0 by Uncomfortable! Dilapidated and Dirty!
Valet nor bell hop services were offered to me. The guest rooms in the back buildings of this hotel do not have elevators, the hallways are dilapidated and dirty, the stairways don't have AC, so I had to carry my own bags up three flights of grungy stairs, without AC. It appears that the hotel owners and staff put all of their energy towards making the lobby look good. The room was dirty and the bathroom was obviously not cleaned before I got there. There were ceiling crumbs on my towels and on the toilet, and the tub was filthy. I had the AC on 64 and it barely felt like it was on...which I am assuming just had been maintenanced, and that is what caused the bathroom and floor mess.The over all feel of the room was very uncomfortable.
June 22, 2014
Rated 2.0 out of 5.0 by Rdp62 A/C rattled all night. Flying insects in hallway and room. We never could find an elevator. Outside doors locked at 9pm with no after hours card entry
The A/C unit rattled all night long. We had tiny flying insects in the hall way and our room. The entry door did not close well. I was there for a hospital visit to MD Anderson. We had to lug our luggage up stairs and down a long hallway. We could not find the elevator. When we returned from dinner the outside doors closest to our room were locked with no after hours entry. We had to walk to another building and back track to our room. This was physically difficult for me.
June 21, 2014
Rated 2.0 out of 5.0 by unappy needs attention
Shuttle a/c not working, breakfast food cold not much of a selection informed manager but made an excuse. Food not worth price I paid daily which was calculated into cost of room. Problems in business center, both times I went printer not working even though repairman arrived, problem couldn't be solved. Internet extremely slow.
June 19, 2014
Rated 2.0 out of 5.0 by steve3665 Okay, but...
Our stay at the Crowne Plaza at Reliant Stadium was good as normal. My father goes to Houston occasionally for check-ups at M.D. Anderson cancer center. We always stay at the Crowne Plaza. One complaint that I have about the most recent trip, June 11-13, was that the air conditioner on the shuttle wasn't working. As most people know, Houston can be very hot and humid and so the ride to M.D. Anderson and going to get something to eat was very uncomfortable.
June 18, 2014
Rated 4.0 out of 5.0 by texasep Great staff
The staff was very friendly and the shuttle drivers, Hadi and Steven, were very friendly and professional.
June 18, 2014
Rated 4.0 out of 5.0 by sleepymom Best hotel bed ever!
Although the restaurant is a bit challenging, I would stay at this hotel again. I got a better night's sleep than I usually do at home!
June 17, 2014
Rated 4.0 out of 5.0 by Jerr2014 Return Visit Medical Center
Overall we were very pleased, two items not happy with, first when we made our reservations they definitely stated handicap room and when we arrived no rooms available. Its like first come first serve with the front desk.
Secondly we use their shuttle service to the Medical Centers which is much appreciated but not so when its 90 degrees and the A/C does not work on the shuttle especially when the driver makes additional pick ups away from the normal route creating a lengthy return ride.
On the plus side their complimentary breakfast and the Medical Rates are hard to beat.
June 17, 2014
Rated 5.0 out of 5.0 by C Allen Caring Staff.
The employees at this hotel caters to its customers. The staff at the front desk, the shuttle drivers, the restaurant waitstaff are friendly, and go out of their way to make your stay a very pleasant one. The shuttle hours for getting to and from MD Anderson are very convenient, starting early (6AM) to get to appointments till 10 PM. The room was clean. The free breakfast buffet was amazing and the staff made sure you never lacked for anything. We look forward to our next stay in July.
Thank you Crowne Plaza on Kirby St.
June 15, 2014
Rated 5.0 out of 5.0 by Mustang64 June Stay Experience
We found the staff outstanding and accommodations excellent.
June 12, 2014
Rated 2.0 out of 5.0 by Denise0710 Good price, not so good nights sleep
I booked the hotel because of the great medical rate and the proximity to MD Anderson. Walking in it smelled like gas but the lobby was nice. Checked into the room which was clean, walls in the bathroom looked like they could use a fresh paint job but not a big deal. Our room was by the elevator and ice machine facing the freeway and at first we thought no big deal but when it was time to sleep the noise from everything was unbearable so I recommend you get a room that does not face the freeway and is nowhere near an ice machine or elevator. The restaurant is mediocre. Not much on the menu for lunch or dinner but the food was decent. The breakfast bar in the morning was good and had a variety of food. If you want a soft drink, be prepared to pay $2.25 for a can. Don't know why they don't have a soda fountain for drinks but I'm guessing the ability to make $2.25 for a can of soda may have something to do with that. I will say the front desk staff did what they could to rectify the situation and gave me a small discount on my room for the "no night sleep." Don't think I can recommend this place based off my experience but this is my opinion and I just wanted to give a little heads up on what to look/ask for.
June 12, 2014
Rated 5.0 out of 5.0 by TLMJLM great hotel to sat at
hotel is always excellent in every aspect.
however this last time it was cold and rainy in Houston and the hotel had no heat. They had cut off the heat and only had air conditioning for the summer crowd. We had to have blankets brought in to try and stay warm. I was worried we would catch cold.
June 11, 2014
Rated 5.0 out of 5.0 by Neelie48 Service, food, people, shuttle...GREAT!
We stay at the hotel because we are coming in for Medical treatment. This is a very trying time in our life. If you have to be away from home especially for this reason it is wonderful to be in a clean environment with great people. Wonderful place to stay.
June 9, 2014
Rated 4.0 out of 5.0 by amaliaa excelente opción para visita al hospital
Muy buena relación calidad precio.
El kit de aromaterapia MA ra vi llo so!!!!!!!!!
shuttle al complejo medico.Personal súper amable.
Solamente,que los baños son MUY pequeños!!! aun para personas comunes y No hay para discapacitados
June 5, 2014
Rated 5.0 out of 5.0 by janmikevicki Bedding
Pillows are a personal preference. For me too soft.
June 2, 2014
Rated 4.0 out of 5.0 by tsquar3d Comfortable bed and great service but needs Laundry
The services that were offered were above average. I would prefer to have an onsite laundry available. I stayed over a week and needed to wash clothes. However there was no service provided other than dry cleaning.
June 1, 2014
Rated 2.0 out of 5.0 by AndrewCK Left wanting
Just don't stay here unless you absolutely must or you plan on being inebriated the whole time.
May 31, 2014
Rated 3.0 out of 5.0 by Candy62 Not what I expected
The section of the hotel that I stay was way in the back, it was confusing to find the room. That section of the hotel look old and out dated, the room was not what I expected. The front desk staff were great and helpful... the lobby was nice, and real nice restaurant.
May 30, 2014
Rated 2.0 out of 5.0 by kyhrd not what I expected
This is a tired hotel with worn furnishings and many worn items. It's clean and quiet and the beds are good, but it's out of step with what a Crowne Plaza normally is.
May 30, 2014