Rated 4.3 out of 5 by 308
Rated 5.0 out of 5.0 by Boss3948 Good experience.
Staff professional and friendly. Requests delivered promptly. I would give highest score possible but there are some areas of the property, especially bathroom, that need work. I would choose to stay again and recommend to family and friends.
February 3, 2014
Rated 5.0 out of 5.0 by joef25 Awesome place to ring in the new year!!
upon check in valet unloads your car and luggage i was there for new years this trip im a rewards member they gave me a complementary bottle of champagne with chocolates staff is awesome and go above and beyond to make sure your stay is one you will always remember plus they have complimentary car service black suburbans that take you where you need to go within a 6 mile radius i must say this is an awesome place to stay.
January 22, 2014
Rated 1.0 out of 5.0 by nancy2112 Not so good
A few things stood out for our stay. First, it was nice they gave us free breakfast for staying in a room next to the elevator shaft. But the elevator noise wasn't that bad. We pretended there was a thunder storm outside. The noise problem was all the slamming doors in the hallway. They evidently don't feel it necessary to put a door mechanism to slow the door down when the door is let go to close. This happened repeatedly. Loud slamming all evening and into the night. The next thing were the sheets on the bed. They were just like paper. I thought this to myself as I got into the bed. Then my daughter made the comment out loud. " these sheets feel like paper." I had so much trouble getting warm in the bed because the sheets felt like paper and there was air blowing constantly in the room to boot.
January 19, 2014
Rated 2.0 out of 5.0 by Singh09 Poor Experience for the Price/Expectation
I had booked the romance package for NYE and was expecting a memorable stay, but it was memorable in all the wrong ways!
The room was incredibly tiny and the bathroom sink had cracks all over it as well as the tub. The heater didn't work and it took an engineer 45 mins at night to try and fix it but couldn't. We were provided a space heater that made noise the whole night and couldn't sleep. The breakfast buffet was mediocre with few options and stale pancakes :(
The valet upon arrival was the worst customer service. I understand it's not run by the hotel but they should monitor them to make sure the guest does not have a poor arrival experience.
The manager was very nice about it and offered us the same package stay again complimentary-hopefully it will be nicer the next time around.
January 11, 2014
Rated 4.0 out of 5.0 by Andrew73 Comfortable Bed and customer service was excellent
I enjoyed my stay and especially liked the location. I got a great nights sleep also. Staff was excellent
January 4, 2014
Rated 4.0 out of 5.0 by Kiki01 All good, but the elevator
Had to wait too long for the elevator every time we tried to use it.
December 26, 2013
Rated 1.0 out of 5.0 by vetteclubgala13 Vette Club Member
The room smelled of damp carpet. It was in a noisy location. The customer service failed to timely take my reservation and to advise of available discounts. The valet moved my vehicle without my knowledge or consent. The manager did not professionally address my concerns. The breakfast buffet was overpriced $15 per person???? Crazy. The staff does not display genuine concern for the customer. I would not recommend this hotel, nor stay there again. It is old, outdated and overpriced.
December 24, 2013
Rated 3.0 out of 5.0 by Rigsju22 AC Broken
Other than the ac being broken during my last 2 days of staying, things were good. You can also tell when you have a different housekeeper from day-to- day. One will do a thorough job while the other half a.... the job. Houston was experiencing mid 70 degree temperatures my last 3 days in town. Would have been nice to have some ac.
December 23, 2013
Rated 5.0 out of 5.0 by RichS14 Has it all
The CP Downtown is very convenient and has an excellent restaurant and services.
December 20, 2013
Rated 2.0 out of 5.0 by Traveler1228 Great service poor room
The welcome Manager was great and treated us very well. However, this is where the good part ended. From there, the room had no hot water, that night or the next morning. The bell hop said the free shuttle was tied up for the next hour ( not sure how when it is a downtown only shuttle)! Then when asked to call a cab it took over 30 minutes to get a cab to the hotel. When returning from our party, we were told that the shuttle would be there within a few minutes. 3 phone calls and 35 minutes later, the shuttle arrived to pick us up. The breakfast buffet the next morning had cold food--thankfully we had free breakfast coupons as a Platinum Member. Bottom line, this hotel has a lot of room for improvement!
December 18, 2013
Rated 2.0 out of 5.0 by partygirl832 Update Needed
Service was wonderful. But the 12th floor was a complete mess. Water was leaking out of the ceiling, carpet in hallway was soaked. room was nice but water turned off while I was in the shower. Water pressure was not right.
December 18, 2013
Rated 4.0 out of 5.0 by Buck1098 Good service
We did not get the room we reserved. Compensation was a free breakfast.....
December 18, 2013
Rated 4.0 out of 5.0 by JSUtigerfan SWAC Championship Stay.
Love this place. Convenient to interstate and still was situated in downtown Houston. Walking distance to great restaurants and Toyota Center. It was bitterly cold this particular weekend so we had to spend 5 dollars for a taxi ride from Toyota Center after hotel shuttle was unavailable. 5 dollars for a taxi ride. Not bad at all. thanks.
December 11, 2013
Rated 5.0 out of 5.0 by Sunric112 Great Hotel
As usual, I had another great stay at the Houston downtown Crown Plaza. They are always friendly, curteous, and go out of their way to make my stay as great as can be. Thanks for taking such good care of me while I am traveling!
December 10, 2013
Rated 4.0 out of 5.0 by Roberto19681 Quality is not necessarily expensive
This is my first time in Houston staying at Crown Plaza in down town was very convenient to my business interest. Quality of the hotel in all services provided were according to my expectation. Bed was a pleasure to sleep considering long day working. My congratulations for all services.
December 8, 2013
Rated 5.0 out of 5.0 by Annette02 Excellent choice
What a great weekend! The room was clean and very comfortable. The staff was very friendly and accommodating. The only down side was the tub drain could not keep up with the shower. Ankle deep water at the end.
December 2, 2013
Rated 5.0 out of 5.0 by Moe2003 Comfortable room and great customer service
I enjoyed my stay at the Crowne Plaza Downtown Houston. The room was great, bed comfortable, and the staff was very respectful and kind
November 27, 2013
Rated 5.0 out of 5.0 by rodriar Awesome service
the service i get is awesome. it is nice when everyone know who you are and treat you with respect. That is why i enjoy staying at the Crowne Plaza.
November 26, 2013
Rated 5.0 out of 5.0 by Sarahm430 Unbelievable stay
I cannot say enough good things about my stay here. The room was so clean and the hospitality was amazing. Anytime I am in Houston, you better believe I am staying here!!
November 25, 2013
Rated 5.0 out of 5.0 by Zpeck Overall very nice and enjoyed the weekend
Hotel is comfortable. Staff is willing and open to help. Shuttle is good and gets you quite far and are willing to do something extra. Vallet parking is good.
Only thing is that they forgot to clean my room on Saturday and on Sunday also so I had to ask to do so on Sunday.
Breakfast in general ok but (perhaps I'm not used to the US food) in Eastern Hemisphere breakfast has more choise of nuts, yoghurts etc.
In case I'll be here in the future, I will go there again, during the week and not in the weekends as Houston downtown is a dead place then..
November 22, 2013
Rated 4.0 out of 5.0 by StarPower Excellent hotel
This hotel is nice, more of a boutique hotel in my opinion. Rooms are not that big, decor is good, however, sleep quality is just average. Not sure if it is the location, but I stayed on the 5th floor and can still here the busy streets. Pillows are not that comfortable, wish it would be feather/down. Food is great for the price, no self-parking, and valet staff seemed distracted. Upon check-in I was informed that I can take the shuttle and be dropped off anywhere downtown, I asked how much time in advance do I need and was told I can come anytime. I tried to catch the shuttle 30 min prior to a business meeting to take me 5 blocks down, was informed that shuttle won't be back for another half hour. I asked for direction but was sent on the other side of the block that I was looking for. Going to a business meeting late on a Monday (and the first day too) isn't a good idea, but otherwise, everything else is great.
November 22, 2013
Rated 5.0 out of 5.0 by Ohio2ThDoc Great Location and Value
While some may make note that this hotel is a bit tired it offers an excellent value for a downtown hotel. Room was very clean and comfortable as well as quiet. Bar was a bit crowded, but prices and service were very good. Breakfast buffet at $15 was decent and appropriately priced with good service. I would certainly consider staying here again when in downtown Houston.
November 20, 2013
Rated 4.0 out of 5.0 by ShahIY Crowne Plaza Houston Downtown
Good hotel for business visit as it is located a block from my company's office in Houston. The afternoon happy hour is a nice feature..
November 16, 2013
Rated 5.0 out of 5.0 by Niraj215 Great management!
Great stay while here for a wedding weekend. I forgot my cuff links and the manager was kind enough to let me borrow his for the entire evening. Overall great stay.
November 14, 2013
Rated 5.0 out of 5.0 by jbenrn Great service and value!
My wife and I booked a room at this hotel for the night and were looking to have a night out on the town. Upon arrival we were greeted by Thomas at the front desk. Thomas was very nice and seemed to genuinely care that we enjoy our stay. He upgraded our room without us even having to ask (that's a first for us!) and he was very knowledgable about local restaurants and attractions.
The room was very nice, clean, and comfortable. I don't expect perfection when staying in a hotel but this room was perfect. The A/C was already running when we arrived, the room was a good size and easy to walk around in, the view was great, and the bed was incredibly comfortable.
We ate dinner at Brazos, the hotel restaurant. The service was great but the prices were a bit high for the quality of the food. The food tasted good but it almost seemed pre-prepared.
The valet service was great and had quick and friendly service. We used the shuttle once and had a friendly and knowledgable driver.
Overall, we had a great experience and look forward to staying here again in the near future.
November 14, 2013
Rated 4.0 out of 5.0 by ko12 Please try the Resturant while you are there
The hotel is in a great down town location if you want a peaceful nights sleep. The area is beautiful and in walking distance to food, shopping and parks. The food in the resturant was so good that we ate there every night. Customer service was great!
November 13, 2013
Rated 5.0 out of 5.0 by TexasFan Excellent staff & service
To the valet who cheerfully parked my car and later caught and held a free shuttle bus for me to get to an event, the pleasant desk clerk who checked me in and gave me some wonderful recommendations and a really nice room, the bell hop who tended my bags for a while, the bartender who didn't bat an eye at splitting a meal for two and made delicious drinks, the waiter who gave me free coffee later that evening with a smile, the shuttle driver who grinned his way safely around the city to deliver three groups of people, and the maid who didn't show that she was annoyed when I told her that I had requested a late checkout and to come back later......Thank you!!
(My only con is that the hotel uses those stiff, crinkly, uncomfortable but trendy bed linens...are they bamboo?)
November 13, 2013
Rated 4.0 out of 5.0 by SharronTX Best Place for Quality Sleep
The mattress comfort is the one of the best I have ever had from a hotel chain! If you need to stay in downtown Houston this location is centrally located with easy access to all downtown locations!
On Friday night there was a meet and greet when you arrived in the lobby - this was a great ice breaker and gave one a chance to wind down. I returned to the hotel after an all day training event, so it was nice to sit and just people watch!
The place was clean and the A/C allowed you to sleep in a cool room. The draperies closed and provided a black out effect, so sleeping in was easy on Sat am.
My only comment was the bar was dead. The bar is on the second floor and when I entered at 630pm on a Fri night it was empty. I walked down to the Hyatt and it was standing room only. Not sure how the hotel could improve the situation.
Did not eat at hotel so could not comment on the food.
Overall an enjoyable experience!
November 11, 2013
Rated 5.0 out of 5.0 by Ken1966 Great beds and outstanding service
the beds here are fantastic, the service is also second to none. made request for more towels and they were delivered to the room within 5 minutes.
November 6, 2013
Rated 5.0 out of 5.0 by 2countrygals great stay at Crowne Plaza
Staff at desk, restaurant and cleaning services were professional, friendly, and very accommodating. Room was clean and comfortable. Had several items from their dinner menu and thought the food was very good.
November 6, 2013