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  • 1 877 CANDLEWOOD
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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: HOUSTON
  • Distance From Hotel: 5.0MI
  • Local time zone: GMT-05:00

Check In: 3:00 PM Check Out: 12:00 PM

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:8
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. English
  2. Spanish
  3. Hindi

Pet Policy

Pet Policy

Max 2 pets allowed with nonrefundable fee. Contact the Hotel front desk for details about fees, weight restrictions, and pet health policy.
Pet deposit amount  15.00  USD  per stay
Pet fee amount  10.00  USD  per night

What's Nearby

What's Nearby

Attraction:
Galleria Mall
Distance From Hotel:1.0MI
Attraction:
Greeway Plaza/River Oaks
Distance From Hotel:1.0MI
Attraction:
Memorial Park
Distance From Hotel:3.0MI
Attraction:
Rice Village
Distance From Hotel:3.0MI

Parking

Parking

  • Car Parking Available
  • Uncovered parking, lighted, easy in and out access, room for larger vehicles, complimentary

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Hotel renovated inFebruary 01, 2012
  • Total number of rooms:122
  • Total number of suites:122
  • Total number of rooms with only one bed:122
  • Total number of non-smoking rooms:111
  • Total number of rooms for the physically challenged:8
  • Interior corridor
  • Total number of floors:3
  • FEMA Property Number:TX0826

Hotel offers Southern Hospitality in the Houston Galleria Area

The Candlewood Suites® Houston by the Galleria hotel is ideal for tapping into the full Texas experience. This hotel has a close proximity to the Galleria and other Houston attractions that offers guests access to popular city features. Close to parks, shopping and business districts, our extended stay hotel helps you explore Houston, TX and everything the city has to offer.

For the business traveler, our
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Hotel offers Southern Hospitality in the Houston Galleria Area

The Candlewood Suites® Houston by the Galleria hotel is ideal for tapping into the full Texas experience. This hotel has a close proximity to the Galleria and other Houston attractions that offers guests access to popular city features. Close to parks, shopping and business districts, our extended stay hotel helps you explore Houston, TX and everything the city has to offer.

For the business traveler, our apartment-style suites create a sense of home, as well as provide all the modern technology you may need to accomplish your work goals while on an extended stay at the hotel. Houston is home to many major businesses and industrial parks and our location gives guests centralized access to many of them.

Our beautiful city is a great place for vacation travelers as well. Close to Reliant Park, Lakewood Church and downtown Houston, there's something for everyone. Easy access to the Galleria makes us a Houston visitor's shopping haven, and the theater district has multiple shows playing throughout the year.

During your stay, enjoy our 24-hr Candlewood Gym, full kitchens and free laundry services. Visit the Outdoor Gazebo Grill, grab a movie from the Lending Library and stop by the Candlewood Cupboard convenience store. Book a suite with us today and experience all that we have to offer!

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Features
Travelers love the features in our hotel's suites! Visit Houston, the Galleria and area attractions while making yourself at home with complimentary HSIA, free laundry facilities and a Fitness Center.

Guest Reviews

Rated 4.1 out of 5 by 356 reviewers.
Rated 2.0 out of 5.0 by Noise ALL Night Long Stayed over the Labor Day weekend. The rooms are nice and clean. But half the hotel (and my room) fronts the freeway. Traffic noise was an issue until after 11:00pm each night. But the issue the ruined my stay was music from an adjacent room. I called the front desk at 11:30, at 2:00 am, and again at 3:00 am. I got a different person each time that told me they would send someone right up to address it. But nothing was done that I could tell, meaning no one checked in on me to confirm the problem was resolved and no one of course mentioned the issue upon my checkout. I'll choose another hotel next time. September 10, 2013
Rated 4.0 out of 5.0 Good Hotel but..... Enjoyed our stay at this hotel. My only negative critique of the hotel is paid parking. The elevator from the garage to rooms was not working so had to walk down the ramp to the entry to get to the working elevators. Parking costs $9 to self park and $15 to valet. How can it be justified to make people park when the elevators are not working. We parked on the 4th level and had to walk down to the bottom with luggage as the shuttle was not to be found. With a 3 year old and a 6 year old, who were tired from the trip, this was not an easy process. On top of having to walk with luggage and kids 4 flights, I paid to do it. Wasn't happy with having to pay to park for 2 days. Other than that hotel was good. I'd recommend free parking until the elevators get fixed. September 3, 2013
Rated 5.0 out of 5.0 by great value and location We are regulars at this facility, it is a great value and location, but its the staff that keeps us coming back. They are always friendly and very helpful. August 30, 2013
Rated 5.0 out of 5.0 by Great experience Everyone played their part in making our stay enjoyable. Andrew at the front desk was especially helpful in suggesting great places to eat around town. Will definitely choose the hotel for future visits to Houston. August 29, 2013
Rated 5.0 out of 5.0 by Good stay, affordable price Very nice place to stay for the price. Very clean and comfortable. I will visit stay here next time I am in town. Thanks. August 27, 2013
Rated 4.0 out of 5.0 by very well appointed I am always happy to stay at this hotel the staff always exededes my expectations thank you staff August 21, 2013
Rated 5.0 out of 5.0 by Outstanding service, convenient location Upon arrival at this property, I was very favorably impressed by the professional, helpful, and courteous staff. It was one of my best customer service experiences in quite a while. Our room was large, comfortable, and quiet. The hotel was conveniently and centrally located near Rice University, with a large variety of interesting restaurants and shops within a short driving distance. I will definitely plan on staying here again next time I'm in Houston! August 20, 2013
Rated 1.0 out of 5.0 by Had to shorten by stay The front desk staff was very helpful over the phone August 20, 2013
Rated 5.0 out of 5.0 by Great staff, comfortable bed and great area shuttle When we checked in our desk clerk asked if we wanted a higher or lower floor, since we are from a small town, we asked for an upper floor to be away from the street noise. She put us on the 15th floor facing away from the freeway - very considerate! Our king sized bed was extremely comfortable and the complimentary spa products made the night very relaxing. We were able to take the shuttle to MD Anderson, our reason for being in Houston, just by being in the right place. Our driver was pleasant and drove safely on the VERY hectic streets. We were pleased with our stay at Crowne Plaza and will certainly consider this hotel for future reservations. We joined IHG when we checked in and nibbled on cookies as soon as we got to our room. August 20, 2013
Rated 5.0 out of 5.0 by comfortable beds and great service My husband has just been diagnosed with cancer and is a patient of MD Anderson in Houston. A friend also stayed here with her niece as she is also a patient of MD Anderson. We truly enjoyed our stay here and will continue to stay while we are here in Houston. I would highly recommend this hotel to anyone for any reason. The staff and employees went the extra mile to help us whenever we needed it and gave us a discounted room which also made it nice seeing how we possibly have a long journey at MD Anderson. I would recommend this to anyone stay here for the same reason we are. Thanks again August 19, 2013
Rated 5.0 out of 5.0 by Very good Very clean, comfortable room. Excellent medical rate for MDAnderson patients. Only drawback was no counter space in bathroom, very inconvenient. Most staff were very good, but the overnight desk person was unfriendly. August 19, 2013
Rated 5.0 out of 5.0 by Fantastic Great place to stay. Staff is excellent from front desk folks to the maid service to Jose, the restaurant staff and to Carlos, the bartender!!!! August 19, 2013
Rated 4.0 out of 5.0 by Very nice but two negatives.... Property is very nice however there are two things they need to change: One is they do not have a continental breakfast for club members like most hotels / Crown Plaza's do. The CP on 290 does offer this and is a very nice perk for club travelers. The other annoyance is the high priced parking charge. There are many nice hotels in the same area which do not have a parking charge. I would recommend another hotel for those two reasons. August 18, 2013
Rated 1.0 out of 5.0 by UNEXPECTED MY STAY WAS REALLY BELOW PAR. MY RESERVATION WAS FOR A SUITE BUT I WAS PUT IN A REGULAR ROOM WITH A SOFA AND A KING SIZE BED. THE BED WAS SAGGING IN THE MIDDLE.. JUST GADAWFUL. COMPLAINED TO DESK STAFF ON MY FIRST NIGHT BUT NOTHING WAS DONE. August 17, 2013
Rated 4.0 out of 5.0 by perfect location This hotel was perfect for us. A good value set betwen the medical center and the Galleria. Rooms could use some updates, but are clean, and the staff is always great. August 10, 2013
Rated 4.0 out of 5.0 by Nice Clean Rooms Very clean rooms. bed was more comfortable then most. July 29, 2013
Rated 5.0 out of 5.0 by best location Hotel has been perfect for us. Half way between the medical center and the dining and shopping on Westheimer. Everything you need is close by and he staff is always helpful. July 28, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service We celebrated our 10 year anniversary at Crowne Plaza and the staff, specifically Mandy and Naveen, went out of their way to accommodate us and make our stay special. I called several times with questions and concerns regarding convenience and amenities. Naveen was extremely helpful and patient each time. When we arrived for check in there must have been notes in the system because the receptionist wished us a Happy Anniversary. Mandy also came over and introduced herself and was extremely sweet and helpful, she offered us complimentary breakfast for the morning of our check out. To top it off, there was a bottle of champagne and a plate of strawberries and whipped cream waiting in the room. Nice Touch!! We stayed in a King suite. The room was clean and spacious and the bed was comfortable. The location was perfect - nice restaurants, shopping, spas, night life - all perfect for a nice romantic weekend escape! I would certainly stay again and recommend Crowne Plaza and there staff to anyone looking for a nice place to stay in the heart of Houston. July 26, 2013
Rated 5.0 out of 5.0 by Nice Hotel Crowne Plaza River Oaks is my goto hotel due to its quality and its proximity to town. What I have learned about hotels is that quality decreases with price. Crowne Plaza River Oaks offers decent quality for a decent price. I will continue to stay here and recommend it to anybody needing a hotel in Houston. July 24, 2013
Rated 5.0 out of 5.0 by Customer service exceeded my expectations The Grady and Diana were extremely helpful when solving a customer service issue. Diana always showed interested in my points, showing a lot of empathy and disposition to provide solutions to my situation. Grady was very proactive and effectively solved the situation leaving a very grateful customer service experience. I would definitely stay again at this hotel. Location is also great. There are many good restaurants around the hotel and it's located at halfway between the Galleria area and Downtown. July 22, 2013
Rated 4.0 out of 5.0 by Good value Room and bathroom were nice and clean and I always had a great night sleep. Staff were always really friendly and helpful - a real reason to return. Only negative is that it is quite a bit outside of downtown and as there is no public Transport in Houston, this means always getting a taxi. If you are mobile, this is a great Hotel to stay in. July 19, 2013
Rated 5.0 out of 5.0 by Just Excellent ! I booked banquet halls and 30 rooms for guests coming in from all over the United States and Canada. The hotel staff was very helpful and always available, the catering was excellent, and the rooms were clean and comfortable. All our guests were very happy with their rooms and service, as well as with the several banquet halls in which our convention took place over the weekend. The location is also excellent, being very close to the Galleria, so our guests from other cities got to see the best of Houston without having to travel far. I highly recommend this hotel to everyone, both for personal stays and organizing large events. July 9, 2013
Rated 5.0 out of 5.0 by Great Hotel My husband and I come to this hotel some times 2 times a month. My husband has cancer and we go to M D Anderson. This hotel is great. very clean and nice. The staff are great also. We also eat at the restaurant and it is also nice. I would recommend this hotel to anyone . Thanks July 7, 2013
Rated 5.0 out of 5.0 by Good Service Excellent beds It was nice to stay. Bed were clean and room was clean July 7, 2013
Rated 5.0 out of 5.0 by Excellent Place to stay I stayed for the weekend. They gave me a very nice room. Room was nicely furnished and comfortable. I used the business center and the exercise room and they were good and convenient. My stay was wonderful and staff was great. July 5, 2013
Rated 3.0 out of 5.0 by Solid Option - If the price is right We stayed at this location for one night after arriving in Houston late in the night and needing to be at work early in the morning. While the rooms are somewhat dated, the hotel is a solid performer for the price point. We arrived around midnight. We know the area well, therefore the hotel was easy to find. They recognized our Priority Club Platinum Status, and had already upgraded us to a nice two room suite on a high floor which was appreciated. They also offered us one snack item. (I still think if they are going to offer, and there are two people in the room...offer for two or none.) Our corporate rate included breakfast for one person, but they kindly provided us vouchers for both of us. That being said, I did have to request the vouchers, as they did not have them in our prepared packet. The location is right on the highway, and you do experience some traffic noise, even on the high floors. Rooms on the back of the hotel may be quieter. While we did not use the gym, they have a small but decently appointed gym on the second floor. There is small outdoor pool tucked in between several building walls. Looks like it would be shady most of the day. The hotel offers free internet, but it was extremely slow. The rooms nicely decorated, and comfortable but nothing fancy...slightly outdated. The A/C system looked very old...vertical wall unit with 70's looking dials and switches. It kept the room cool overnight but really struggled during the day. You could leave the blower motor on for white noise which is always nice. Since we were upgraded to a two room suite, I can not vouch for what the amenities of the standard rooms are. There were a sufficient number of plugs in the room, but they appeared rather scary, broken plugs, sockets falling out of the wall, etc. Really need to be replaced for safety, or at least the appearance of safety. The bed was comfortable. The curtains did a nice job of blocking out the light. Everything was very clean. The bathrooms are acceptable and have the appropriate amenities but had an odd drop ceiling, and lacked sufficient light. There is a restaurant and bar in the hotel, but other than for breakfast we did not check it out since we there for such a short stay. The breakfast buffet was nice, but the service from the wait staff was lacking. If you are paying full charges, there are less expensive and more creative options around. There is a fee for parking, which seems odd given the semi-suburban location, but it was included in my corporate rate so I had no worry about that. When we settled in for the short night, we called down at 12:30am for a 5:05 am wakeup call. We also set the alarm on my Blackberry. Unfortunately, the charge on the Blackberry failed (I think the loose plug on the wall did not connect the AC well) so that did not go off, and the hotel wake up call never happened. About 6:15 am we woke up to realize we were going to be late to work. To the hotel's credit, when I called down and mentioned that, they credited the night’s stay. Crowne Plaza has a wake up call Guarantee, and I was impressed that they honored that without anything more than me calling down and mentioning the failure...I think they did check the computer though. All in all, the hotel is a solid performer and really did everything they could to take care of the issue that arose. We would stay again if the need arose. July 2, 2013
Rated 5.0 out of 5.0 by Congiere and bellmen were exceptional. All the staff was courteous and helpful. The congiere and bellmen were exceptional with taking care of our needs. June 27, 2013
Rated 4.0 out of 5.0 by Comfortable well located hotel with good service I've stayed at this property a few times, and it's very convenient both for downtown and Rice Village. Easy to get to anywhere else in Houston pretty quickly. The rooms are all comfortable and functional, and the hotel has everything you need. The staff are great and try and help all they can. Internet access is free the breakfast is a bit over-priced, but no worse than other similar hotels. There's a gym and small outdoor pool if you like that kind of thing. I stayed for business, and for that purpose it's great. If I was looking for somewhere to take my partner, I'd look elsewhere. June 27, 2013
Rated 5.0 out of 5.0 by Restaurant & Bar Food is excellent, best pizza I've had in a long time! Carlos does an excellent job, and keeps up with the food service even though I'm not sure he's "in charge" at the full restaurant. He has super customer relations, and remembers most everybody on a name basis. This makes for a very comfortable, fun oasis! June 24, 2013
Rated 5.0 out of 5.0 by Love this place! You can't beat the staff at this hotel. The people at the front desk are great. Mandy, the concierge, doesn't miss a thing and will take great care of you. Great breakfast and an awesome bartender make the stay even better. June 24, 2013
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Candlewood Suites Hotel by the Galleria
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