Rated 4.1 out of 5 by 29
Rated 5.0 out of 5.0 by Sea Tea Pleasantly Surprised and Happy
Our stay was not by choice. We lost our home to fire and explosion in our garage. Our insurance company found Candlewood Suites and we were very happy.
The location is quite busy, yet easy access to shopping, dining and grocery stores.
I was very impressed with the staff. I grew to know two, in particular as I would wash clothes and come and go throughout the evening, Very friendly, professional and accommodating. They made our difficult situation much easier and comfortable.
The property is extremely well lit at night, I was never apprehensive to walk outside alone, to dispose of trash or sit by the pretty pool and read or work on my laptop.
Overall; the double queen room was VERY clean and very comfortable. Everything I needed was provided, dishes, cooking items, silver ware...including paper towel, dish soap and dish-washing detergent.
The interior and exterior common areas were very clean, well maintained and inviting.
September 13, 2014
Rated 5.0 out of 5.0 by JCARMY1804 Peaceful and comfortable
My stay was just that, peaceful and relaxing. I would definitely stay at this location on my upcoming trips to Houston, TX
September 2, 2014
Rated 3.0 out of 5.0 by leadfoot1950 Pillows awful -
Pillows are uncomfortable - too soft - too hard - too big
what happened to regular pillows
Toilet did not flush correctly for 4 day stay even though they "fixed after first night" during second night could not fix because no maintenance available - to be fair they offered to change rooms but I was established
A/C did not work on arrival - fixed second day
DVD not hooked up on arrival - fixed second day
August 18, 2014
Rated 5.0 out of 5.0 by Briar68 Great Service and clean facility
Staff was polite and greeted me with a smile upon check in, as well as, explaining all the amenaties of the hotel and surrounding area i.e. resturaunants. The hotel was clean which was refreshing after a long day of travel.
August 15, 2014
Rated 2.0 out of 5.0 by ROCKY TOO Not my cup of tea
I will not be back...I will not be back...I will not be back...
August 6, 2014
Rated 4.0 out of 5.0 by traveling MA ok stay
I stay at Candlewood Suites all over for work and had the worst experience here than I ever had before. While the property as a whole wasn't too bad, the value wasn't and some of the staff were rude.
Getting in and out of the property was difficult as was seeing the sign from the road.
Probably won't stay at this particular property again.
July 22, 2014
Rated 2.0 out of 5.0 by traveling MA Not pleased with this location
I travel for work monthly all over the US and mostly stay in Candlewood Suites. This is the first one I've been to and not had an excellent experience. Couldn't see the sign or the driveway. Then... Upon arrival the front desk employee was "visiting" with her friend. I get into my room and the TV doesn't work so I ask for another room. When I come into the lobby to get the new key and room number the employee was sitting with her friend in the lounge area. The next night while sitting in my room a man walks in! The clerk had not put the corrected room number on my reservation and assigned him to the new room I was in! The morning staff was very apologetic and fixed the error. Upon returning the next day from work I couldn't get into my room because of the room mix up. Again the clerk was very nice and she correct the problem immediately and apologized. I checked out for 1 day and accidentally left a new unopened bottle of laundry detergent and instead of it being put into the lost and found for my return the next day someone on the cleaning staff took it.
This hotel is $40/night more and the rooms are smaller than other Candlewoods And of the 3 available washers only 1 was working so I had to go to a laundry mat and pay for laundry to be done since it was never available. I've stayed at. My company spends alot of money with this hotel chain and I'm very disappointed.
July 12, 2014
Rated 4.0 out of 5.0 by Patsy jack Because we like Candlewood....
we stayed, however, we won't stay at Candlewood Houston NW-Willowbrook ever again. It's the most awful location I've seen. Blink and miss the entrance. The sign is not high enough to see when approaching and if you aren't familiar with the area (like us), you miss it completely. Also, trying to get out onto the road is a nightmare. It certainly made us to not want to visit that location again.
June 10, 2014