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Rated 4.0 out of 5 by 27 reviewers.
Rated 3.0 out of 5.0 by Pillows awful - Pillows are uncomfortable - too soft - too hard - too big what happened to regular pillows Toilet did not flush correctly for 4 day stay even though they "fixed after first night" during second night could not fix because no maintenance available - to be fair they offered to change rooms but I was established A/C did not work on arrival - fixed second day DVD not hooked up on arrival - fixed second day ENOUGH SAID August 18, 2014
Rated 5.0 out of 5.0 by Great Service and clean facility Staff was polite and greeted me with a smile upon check in, as well as, explaining all the amenaties of the hotel and surrounding area i.e. resturaunants. The hotel was clean which was refreshing after a long day of travel. August 15, 2014
Rated 2.0 out of 5.0 by Not my cup of tea I will not be back...I will not be back...I will not be back... August 6, 2014
Rated 4.0 out of 5.0 by ok stay I stay at Candlewood Suites all over for work and had the worst experience here than I ever had before. While the property as a whole wasn't too bad, the value wasn't and some of the staff were rude. Getting in and out of the property was difficult as was seeing the sign from the road. Probably won't stay at this particular property again. July 22, 2014
Rated 2.0 out of 5.0 by Not pleased with this location I travel for work monthly all over the US and mostly stay in Candlewood Suites. This is the first one I've been to and not had an excellent experience. Couldn't see the sign or the driveway. Then... Upon arrival the front desk employee was "visiting" with her friend. I get into my room and the TV doesn't work so I ask for another room. When I come into the lobby to get the new key and room number the employee was sitting with her friend in the lounge area. The next night while sitting in my room a man walks in! The clerk had not put the corrected room number on my reservation and assigned him to the new room I was in! The morning staff was very apologetic and fixed the error. Upon returning the next day from work I couldn't get into my room because of the room mix up. Again the clerk was very nice and she correct the problem immediately and apologized. I checked out for 1 day and accidentally left a new unopened bottle of laundry detergent and instead of it being put into the lost and found for my return the next day someone on the cleaning staff took it. This hotel is $40/night more and the rooms are smaller than other Candlewoods And of the 3 available washers only 1 was working so I had to go to a laundry mat and pay for laundry to be done since it was never available. I've stayed at. My company spends alot of money with this hotel chain and I'm very disappointed. July 12, 2014
Rated 4.0 out of 5.0 by Because we like Candlewood.... we stayed, however, we won't stay at Candlewood Houston NW-Willowbrook ever again. It's the most awful location I've seen. Blink and miss the entrance. The sign is not high enough to see when approaching and if you aren't familiar with the area (like us), you miss it completely. Also, trying to get out onto the road is a nightmare. It certainly made us to not want to visit that location again. June 10, 2014
Rated 2.0 out of 5.0 by Unhappy Camper I have stayed here several times before. This time was not a good time. I booked a one bedroom suite so my granddaughter could stay with me after her graduation. The had my reservation wrong and my granddaughter couldn't stay with me. It was too late to look for another hotel as I needed a room right then since my husband was not attending the graduation.. I asked for a comp room so she could stay with me and the clerk did not call the manager to see if she could do it or offer it to me. At this point I am in TEARS. And then I asked for a channel guide for the TV since one was not in the room and the clerk could not provide one. Usually I don't do reviews but it was not a good experience. June 4, 2014
Rated 3.0 out of 5.0 by Bad experience. I recently went to Houston and decided to stay at Candlewood for the convenience of the location. It was not a good experience... The cleaning staff woke me up at 7:00 am. They knocked and entered in matter of seconds...they were not patient. That was rude!!!! they apologized and left. And 30 minutes after that it happend again!!!!! another cleaning staff member opened the door while I was sleeping! Her excuse was that she wasn't informed...????!!!!!!!! She spoke English well btw, so it wasn't a language problem. That made me have an awful experience since sleeping well is ALL I desire, expect and want from a hotel stay. Also I left an umbrella - I called and the front desk clerk said they will call me when they found it, and they have not called yet - so they stole it from me... I'm 100% sure I left it in the room. I WILL NEVER GO BACK TO THIS HOTEL. June 3, 2014
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