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    Candlewood Suites Houston NW - Willowbrook

    Houston, Texas Hotel's Guests Prefer Comfort

    Whether you are here for a night or for an extended stay in Houston, TX, our hotel's location serves your needs. Escape the hustle and bustle of downtown and enjoy the suburban surroundings of the Candlewood Suites® Houston NW Willowbrook hotel on the northwest side of the city.

    Begin your stay with a shopping visit to the nearby Willowbrook Mall, just 1.5 miles away, or take the family ice skating throughout the year at the Aerodrome indoor complex. Adults enjoy the horse racing at Sam Houston Race Park, just a few minutes away. Should you decide to explore downtown Houston, TX, our hotel's location is a short drive from popular destinations like the Museum District and Minute Maid Park.

    Business travelers enjoy the convenience of having a 24-hour Business Center and our complimentary services, as well as the short distance to area businesses like Hewlett-Packard, Baker Hughes, BJ Services and IKON. Let us be your office away from home during your next visit to Houston, TX.

    Our hotel's amenities are designed to make your visit a relaxing one. Enjoy the outdoor pool and barbecue grills, as well as the free high-speed Internet access in each one of the hotel's suites. An extended stay in Houston, TX is made more convenient with our complimentary laundry facility and a 24-hour Fitness Center. Book your stay with us today at our north Houston hotel and you'll see why guests "Consider Us Home."

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    Quick Info

    Highlights

    • On-site Guest Self-Laundry Facilities
    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    • Outdoor Gazebo Grill
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accomodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    At Candlewood Suites® hotels, we want you to experience comfort in every sense.

    Getting Here

    Candlewood Suites Houston NW - Willowbrook
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    77%
    Recommend This Property

    Overall Experience

    4.0

    based on 44 reviews
    77%
    Recommend This Property

    Ratings Breakdown

    44reviews

    • 5 Stars
      24
    • 4 Stars
      9
    • 3 Stars
      3
    • 2 Stars
      4
    • 1 Stars
      4

    lack of reponse by motel to my concerns

    By

    April 10, 2015

    platinumelite

    side entry door would not allow access using key card, only one washing machine in service for 2 weeks

    Posted byCustomerCare
    April 21, 2015
    Dear snouse, Thank you for your feedback. As an IHG Rewards Club Platinum member, we greatly appreciate your loyalty to our brand and hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry for any inconvenience you may have experienced during your stay. Please be assured that your comments will be shared with the management team. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, Connie D Case Manager IHGCare
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    Nice facility

    By

    March 11, 2015

    I enjoyed my stay. The facility was not that easy to find as the sign was hard to see. The check in process was easy and quick. The room was clean, bed comfortable and check out a breeze. I also used the fitness room and it was clean and the machines were in all working order. Will stay here again!

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    Terrible Service

    By

    March 07, 2015

    platinumelite

    The experience at this hotel was totally unacceptable
    Between the rude staff and the broken couch I probably wouldn't try again. Sadly I wanted to do more business with Holiday Inn but I'm treated better at your competitor

    Posted byCustomerCare
    March 16, 2015
    Dear Joelasagna, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It seems that we were not able to execute an exemplary stay experience with regard to staff services and broken couch. Please accept our sincere apologies for any inconvenience these issues may have caused you. Your comments have been forwarded to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction. We value you as an IHG Rewards Club Platinum Elite member and hope you will continue to choose IHG for your future travel needs. Sincerely, Lera P Case Manager IHGCare
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    Comfortable Room

    By

    March 07, 2015

    platinumelite

    Hotel needs better access. Very difficult to enter and reenter hotel during peak traffic hours.

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