Rated 5.0 out of 5.0 by Tuffy1 Room overall
The front desk staff and van to MD Anderson are the best. Have had nothing but the best service and help. Only thing is the beds are a little to hard but all else is just great Thanks again
April 8, 2013
Rated 1.0 out of 5.0 by dwarner62 Comfortable and relaxing
I have stayed in this hotel alot over the last year. Our daughter has been sick and in the hospital and we did not live close enough to be able to go home. I feel very safe and secure at this location and the staff and rooms are very welcome after long stressful days in the hospital.
March 20, 2013
Rated 4.0 out of 5.0 by txgirl512 Happy Customer
I stayed two nights during the 2013 Texas Rodeo, Check-in was smooth the rooms came with a kitchenette (no oven) and fully stocked with pans, cups, plates, etc. The clerk advised me they didn’t do daily cleaning of the rooms but if I needed fresh towels or linen bring dirty linen/towels down for an exchange, which I did with no problem at all! The rooms were spacious and comfortable. I left an item in my room after checkout. I called and the manager to see if housekeeping found it and they did, and shipped it to me (at my expense) quickly which was greatly appreciated. Overall I was pleased with my stay and would stay there again.
March 18, 2013
Rated 5.0 out of 5.0 by radar100 Nice setup with comfortable and clean room.
Our second time to stay at the Candlewood Suites. Close to Medical Center. A little difficult to entering the property, but once you know how to get in and out, it is no problem. Very afforable.
March 16, 2013
Rated 2.0 out of 5.0 by nickers Disappointed
I booked this hotel because it had an indoor heated pool. We were not told the pool was not working nor were we even given an apology. I had to call the front desk to ask for the wifi password, and they gave me the wrong one. Later I had to go down stairs to ask for more pillows and towels and the correct password for the wifi. House keeping did not come the two days we were there, we were never asked if we needed fresh towels or more bath items or if our trash needed to be changed.
March 11, 2013
Rated 5.0 out of 5.0 by Jessica72 All comforts of home
Throughly enjoyed my experience with this hotel. Staff was very friendly and helpful. Hotel itself very clean. I totally recommend staying here anytime.
March 6, 2013
Rated 5.0 out of 5.0 by PatientRelative1 Long Stay and Good Experience
This is the second time we've stayed here for extended periods of time. The past stay was for six weeks while my son recovered from a stem cell transplant. Cleanliness is very important because of his health and I was pleased both stays with the cleanliness of our suite. Various family members took turns staying with him during the week so we were constantly having to change out the sheets and towels which was never a problem. I thought the items in the pantry were reasonably priced. The free laundromat was another plus. If staying while visiting the Medical Center ask the front desk personnel the best route to take and how to easily get in and out of the parking lot. Candlewood isn't easily seen from Main Street or the 610 Loop, but once you know how to go it's easy. They have a shuttle that runs to the Medical Center, but we chose to drive over to MD Anderson ourselves so we never used it. It's about a ten minute drive.
February 19, 2013
Rated 1.0 out of 5.0 by Lirette69 Overbooked! Dirty room! Poor front desk!
Phone reservation with CC. Hotel overbooked! Room dirty (water bottles, used soap, bed not clean looking, etc.) staff sleeping at desk!
February 10, 2013