Rated 4.1 out of 5 by 56
Rated 5.0 out of 5.0 by Tricia603 Excellent service with a smile
The only negative about this hotel is that the mattresses are very hard. It would not stop me from staying at this establishment any time I'm in the Houston area. Excellent customer service, clean, and not far from shopping and restaurants. Really enjoyed our stay!
June 30, 2014
Rated 3.0 out of 5.0 by LJV53 Three's a crowd!
I have stayed at this property once and another Candlewood property once and both times I was given a room that was already occupied! This happened twice at the previous property. This is extremely embarrassing for both me and the other guest and I don't understand why the hotel doesn't know where and who are staying in their room's. Please train your desk personnel on the proper use of the booking software.
June 24, 2014
Rated 2.0 out of 5.0 by comedy ann Bad experience, but not the worse.
Were given smoking suite, because a "non-smoking" suite was "not available". The room smelled so strong of smoke, we couldn't stay in that room. "Miraculously", a non-smoking suite was available 5 minutes later!?? The room's phone NEVER worked the entire time we were there. It was supposed to have been fixed, but never was. I couldn't even call the front desk or get a wake-up call! If you don't like, or are sensitive to overhead lighting, you will not be thrilled at the fact that the "entire building" was wired so you had to have the overhead lights on for all lighting! The lamps and light fixtures were not separate. Bed was comfortable, but room was small. Liked the recliner in the living area, but A/C had a unit in the living area that had to be turned on with the main A/C, and blew cold air on anyone sitting on or near the couch. We had a very hard time, and were having to constantly get up and down, to adjust the A/C. The shuttle van, while very much appreciated, was difficult to get in and out of, as it was very high off the ground. The manager, Yvonne, did try to personally accommodate the guests, but in the end, the phone never worked, and we never got a lamp, a somewhat minor inconvenience, especially compared to the phone not working. Also, at check-out, Yvonne offered a few extras that were greatly appreciated.
June 24, 2014