Rated 4.4 out of 5 by 141
Rated 5.0 out of 5.0 by Hugiinn1 Buen Hotel
El hotel en general esta muy bueno, creo que es uno de los mejores Holiday Inn express en los que me he hospedado. Sin embargo, la calidad de las toallas es pésima, creo que ya están muy usadas y también son pequeñas. Es la primera vez que me sucede.
Por otro lado, necesitaba hacer uso de un sacacorchos, pero el hotel no contaba con ninguno! por lo tanto, no me pude tomar la botella de vino que había comprado.
September 17, 2014
Rated 5.0 out of 5.0 by 1992 Check in service
The check in associate was outstanding. Very friendly and warm to me after a long day. Her enthusiasm was awesome. It left a mark on me and I will come back again.
September 11, 2014
Rated 4.0 out of 5.0 Great Front desk personnel
I found that the hotel staff was extremely polite and helpful while I was at the hotel. The meeting we had was successful and we were well taken care of.
September 2, 2014
Rated 4.0 out of 5.0 by Hoppass Comfortable bed
I like the room service and comfortable bed at this location. Places to go and have fun were very close. I like the way the desk clerks were very friendly and kind.
September 1, 2014
Rated 4.0 out of 5.0 by Paula5555 stay
Please make this a shorter survey if you want me to participate again.
Staff was great. it was clean. Room needs updates. That is all
August 29, 2014
Rated 5.0 out of 5.0 by kevlar11 excellent service
The front desk staff and the breakfast bar attendant were probably some of the best people I've ever encountered during my travels across North America. Very helpful and extremely polite!
August 25, 2014
Rated 5.0 out of 5.0 by toby765442 Great!
Great! Nice and comfortable and in close proximity to medical facilities.
August 23, 2014
Rated 5.0 out of 5.0 by Dixie06 Great Hotel Choice
Hotel staff was super friendly, rooms were clean and the location was convient to everything. The Free Breakfast had lots of items to choose from and the food was great.
August 23, 2014
Rated 5.0 out of 5.0 by JHWJ Surprising upscale experience
This property exceeded my expectations in all areas. I will both recommend and stay here again.
August 21, 2014
Rated 5.0 out of 5.0 by mrod1432 Sister's 40th
We enjoyed the location and size of space that was available. It was a really big space and we loved that!
August 20, 2014
Rated 5.0 out of 5.0 by PJM59 Great Service
Overall room was good.
Staff was very friendly and helpful. Gojng out of their way to speak to you
August 19, 2014
Rated 5.0 out of 5.0 by Nett50 Cleaniness and Friendly staff
Enjoyed the stay at this location. The room was clean and the staff was friendly. Great location, off the intersate, not far from a huge mall and places to eat. Nice free breakfast
August 19, 2014
Rated 5.0 out of 5.0 by blondie70809 Nice, affordable play to stay in Houston
Staff makes this hotel stand out. Always friendly and eager to help. Great service!
August 15, 2014
Rated 4.0 out of 5.0 by Mama Jo1 Teacher
Pierre was an excellent representative of your company. The bed was a little unconfortable. but it was quiet there and I really liked that about the different rooms I stayed in. I believe I will make that place the number one place I will stay at when I am in town. There was no security though so that made it a little hard to get in and out of my car without being suspicious. Maybe if you got a fence around the building because it is so close to the highway and feeder that would make your feel a little more confortable.
August 15, 2014
Rated 5.0 out of 5.0 by 72Traveler Another Great HIE experience
My son and I traveled to Houston to purchase a particular used car. This Hotel was located approximately half way between the Dealership and family in the area. The staff gave us a friendly Texas welcome. I was recognized as a Platinum member and we had a great stay. I would definetly stay there again when in the area.
August 10, 2014
Rated 5.0 out of 5.0 by John5598 Small but nice
I liked that the hotel wasn't wide and rooms are easy to get to from the elevator without walking too far! Not too much within walking distance but by car you can shop and eat within a few miles of the hotel. Beds are a bit firm but that was ok with me. Complementary breakfast was good although I would've liked to have more fruit (only had apples and bananas). Great hotel and very accommodating staff.
August 9, 2014
Rated 4.0 out of 5.0 by JCFP4H Uncomfortable bed prevented sleep
I enjoyed my stay there when I attended the FP4H conference. We arrived early and were able to get in our room right away. The room was nice but the bed was extremely uncomfortable and kept us awake most the night. The mattress was very hard!
The eggs served at breakfast Friday and Saturday were awful. scrambled eggs on Friday were overcooked and the faux omelet on Saturday was dry with a tiny amount of something in the middle. It looked like an egg taco. On the plus side, the woman taking care of things made sure there was plenty of coffee and hot water for tea.
The staff were very accommodating and friendly. I will stay there again, but so wish for a better bed!
August 4, 2014
Rated 5.0 out of 5.0 by Gene 911 Very Good people
Very good people and that makes a difference, Hotels are just hotels the people are the real difference.
July 29, 2014
Rated 4.0 out of 5.0 by EricSL Road Trip Stayover
We found this property to be close to my father's house during our recent road trip. The front desk agent was great in accommodating us, as I had mixed up the dates when I made the reservations. Room was very clean, as was the entire property. Breakfast was quite good, with a number of options.
July 25, 2014
Rated 4.0 out of 5.0 by Bee Kay Great hotel
I really enjoyed my stay. My only complaint is that check in was for 3:00 PM, I arrived at 3:30 pm and my room was not ready. I had to leave and return an hour later.
July 24, 2014
Rated 4.0 out of 5.0 by EHSOhio Excellent Room and Average Service
I was not recognized as an IHG® Rewards Club Platinum Member (no points or water); however, I was given a very nice room, which the desk person said was an upgrade. For its location, right next to the 610, it was very quiet. It is an expensive hotel, but it was only slightly above average for Houston. Close to an assortment of amenities (restaurants, off-site gym, and Movie Theater). Over all a good stay, and I would stay here again.
July 21, 2014
Rated 3.0 out of 5.0 by Flaquito 3 Estrella's hotel
Hice una reservación
Suite con dos camas y sofá
Al llegar me encontré que se equivocaron y sólo tenía una cama
Solicite toallas y nunca me las llevaron hasta que fui por ellas
July 11, 2014
Rated 5.0 out of 5.0 Great long weekend trip
We chose this hotel because we knew the manager. While we didn't get a chance to visit with him, our stay was excellent. The staff was very friendly. We are from St. Louis and not too familiar with the area so we asked a lot of directions. We loved that there were two great malls nearby and went to the entertainment complex across the street to watch a movie.
July 7, 2014
Rated 3.0 out of 5.0 by Phyllis4007 comfortable bed
The pool had too much chlorine in it and did not look very clean. The amount of chlorine caused family members to become sick the following day.
July 2, 2014
Rated 5.0 out of 5.0 excelente servicio y ubicacion
Hice un viaje de placer a Houston y nos encanto esta ubicación y servicio, lastima que mis hijos no tuvieron oportunidad de disfrutar la alberca techada que se veía excelente., 100% recomendable, limpio por dentro y por fuera, la recepción muy bien
July 1, 2014
Rated 1.0 out of 5.0 by JL2010 Location had not maintenance staff on site
Rented several rooms (8 rooms) for an event and one room had lighting issues in the bathroom but was told there was no maintenance staff on-site to repair. We were told we would be credited part of the room charges for the inconvenience of a bathroom with no light. This was at the beginning of May and so far my account has not been credited. Management and guest relations has been contacted on multiple occasions but have not received any phone calls nor emails from this hotel to follow up.
It's a shame, I like Holiday Inn but this particular location is lacking on their customer service not to mention not having maintenance staff on-site.
June 26, 2014
Rated 2.0 out of 5.0 by VCC_Yth Go out for Breakfast
The complimentary breakfast was lacking in tasty or healthy alternatives. We only stayed for two nights, but there was little variety for breakfast. Also, the dining area is small. Often people were left waiting for a spot to sit down and eat.
June 24, 2014
Rated 5.0 out of 5.0 by morgan61 Quiet and pleasant
I usually don't sleep well in hotels, but, I did here. The hotel is convenient to the Highway (10), but even though I could see the accident in front of the hotel I could not hear anything in my room. I like the choice of pillows and the cinnamon rolls in the morning.
June 13, 2014
Rated 5.0 out of 5.0 by Set Free Suite is a great option
We had several people converging in Houston and needed a space to relax. The suite was a perfect place and we will definitely use this again. We could use it for group time and those that needed to rest could be resting and the noise did not travel.
June 11, 2014
Rated 4.0 out of 5.0 by gtcc clean, comfortable room
Room was clean and bed was comfortable. Wasn't too impressed with breakfast, but found enough to at least have something before hitting the road.
June 10, 2014