Rated 5.0 out of 5.0 Great Value, Excellent Staff, Friendly Faces
I have been coming to this particular location because of the people that work there, hands down. I travel to Houston for business and although my company does not work with this hotel chain directly, I pay out of pocket so that I can get the treatment of the staff at Candlewood Suites. First, Mr. Joe at the front desk is great guy, always there with a smile, always willing to help out if you need anything, I am just sad to hear that he is retiring in June. Megan, the Director of Sales is also an amazing person, I do a lot of video calls on my stay and I told her about the slow internet and she offered her 4g hotspot, which really helped out. The hotel has been renovated to look and feel like home, I really enjoy the Candlewood Cupboard because it allows me to pick something up if I need it and I do not feel like jumping in Houston traffic. I have stayed at many hotels all around the world, and while yes, you may find a nicer hotel, with more amenities, I guarantee you will not find people like this anywhere else you go. Joe, Megan and Felicia are the reason I stay here.
May 14, 2013
Rated 5.0 out of 5.0 by RDS58 My experience at Candlewood Suites
My stay here at Candlewood has been terrific. The staff has honored all my needs from day one which is going on 8 months now and counting. Yes, i would recommend Candlewood Suites to anyone in search for a hotel.
Candlewood Suites go far and beyond the call of duty meet daily requirements that guest look for in a hotel. Since my stay here at Candlewood I see the maids always making each room livable for guest when returning from works end.
If I had anything to say about Candlewood it would be the parking. I would designate parking for large trucks in the farther out, and small vehicles up from.
Security cameras installed on the property, bring about a stronger since of security for guest in the parking lot, but I wish cameras were installed on each floor as well.
One not so important thing i want to mention is the cable stations chosen. A better selection of channels would give guess a better opprotunity indulge in television watching.
Overall, Candlewood is a good place to be, and would live here again.
May 6, 2013
Rated 5.0 out of 5.0 by Kenny123 Great place to stay!
I have stayed at this property for three different weekends. Joe, at the front desk, is great and the property is clean and updated. This is a great place to stay!
May 4, 2013
Rated 2.0 out of 5.0 by nothappy11 If you want to be accused of breaking stuff, stay here
The overall experience was ok, but a few days after I left I was called by the general manager and accused of breaking a stove that I never touched. I was told that I broke the stove in the room and I was going to be charged for the stove. I asked for pictures of what was broken and never received them. After further review, they figured out that the stove was broken before my stay so they told me I wouldn't be charged for the stove, how nice of them. If I wouldn't have fought this issue, I would have been charged for a stove that I never touched. Horrible customer service!!!! I would not recommend staying here.
May 1, 2013
Rated 5.0 out of 5.0 by turris GREAT SERVICE
The internet was down one evening during my stay which was very inconvenient and I think that they should have offered some sort of compensation for the extreme inconvenience. I had to go to a Starbucks to get on the internet. I wish they would have let me know this before I checked in. However, every other service was excellent and I love staying at Candlewoods for that reason. That's why I was able to overlook this inconvenience and rate them high.
April 30, 2013
Rated 4.0 out of 5.0 by Today Good service and clean atmosphere
I feel comfortable staying at this location and have never had any issues with the staff or services provided for the hotel. The sales person anfd management are always prompt and willing to assist my company in any manner.
April 24, 2013
Rated 1.0 out of 5.0 by neveratwestchase Unpleasant Visit
My stay at this location was AWFUL ! The staff at this location is less than hospitable. They have a couple of staff members that are confrontational and very rude. I have visited several locations throughout the US and this place is the pits. I would never refer a family member, co worker, or friend here.
March 19, 2013
Rated 5.0 out of 5.0 by anastasiab GREAT HOTEL! EXCELLENT CUSTOMER SERVICE!
The room was clean, spacious & comfortable. There were a few hiccups during my stay but the staff was SO wonderful in correcting this. Thank you so much for your kindness & excellent customer service. I was recognized as a platinum member & upgraded without even asking which is a 1st & I'm very appreciative. I had an overall great stay & highly recommend. Thanks again!!!
March 13, 2013