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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.3

    based on 159 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    159reviews

    • 5 Stars
      103
    • 4 Stars
      31
    • 3 Stars
      10
    • 2 Stars
      5
    • 1 Stars
      10

    Not good for vacation

    By

    August 05, 2015

    club

    First room smelled bad and although my girlfriend was staying with family, she wouldn't come back to hotel even after they moved me. 2nd room smelled better, but didn't receive my requested wake-up call the first morning. Staff advised me to use the automated wake-up call service. The next morning the automated service was 15 minutes late and 10 minutes late the final 2 mornings.

    After the first night the AC didn't work too well. It was cool enough to sleep in, with no covers on, but not exactly comfortable. By then I had unpacked and had too much to move yet again.

    Maid service only comes around once a week and since I was only staying 4 days, I was told they wouldn't come. It saved me from having to pay a tip, but I would've liked to have amenities, towels replaced and my bed made. It's vacation, I didn't want to have to make my bed every morning.

    Bed was comfortable, but I was so nervous about not getting a wake up call that I was waking up about every 2 hours to check time, so I never got a decent night's sleep.

    There's probably more I could add, but I think there's plenty already. If you're on business and forced to stay there an extended time and you don't have a choice, maybe not too bad, but if you're on vacation and want some of the little niceties, then this probably isn't the place. I've stayed in other hotels nearby in Houston that for $15 or $20 more a night you get a decent breakfast, maid service, wake-up calls to the minute, swimming pool, security walking the parking lot all night, etc.

    However, I will also add that the kitchenette was very nice and modern. Full size fridge, dishwasher, electric range. Nice if you're on extended stay.

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    Great place to stay

    By

    August 03, 2015

    platinumelite

    I stayed here for an extended period of time and enjoyed my time thoroughly. The room was great and the staff was very pleasant and accommodating. I will definitely stay here again!

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    Loved it!

    By

    August 02, 2015

    I have been waiting on our house to be build and the hotel and staff have been just the best!!! I have forwarded to my work to use this hotel over the one we have used in the past.

    Great Job
    Rich

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    Nice Hotel

    By

    August 02, 2015

    platinumelite

    The hotel was decent enough and compared to the other options in the area it was a good value.

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    Good Night

    By

    August 02, 2015

    club

    Room was nice but the floor was very dirty. Bed could be better. But overall stay was good

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    Great value, comfortable room

    By

    July 31, 2015

    Stayed here 5 weeks after selling house. Excellent location, lowest price for a major chain with decent accommodations. Most tenants are corporate clients, professional and mature and QUIET. Had only one issue in the room and they took care of it to my satisfaction. Overall if you need an extended stay hotel in West/Southwest Houston I definitely recommend this one.

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    Very nice, fully furnished and kitchen stocked.

    By

    July 28, 2015

    Enjoyed my stay. Great value and safe, pretty grounds.

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    Friendly front desk manager

    By

    July 26, 2015

    platinumelite

    Front desk members were friendly, especially the gentleman manager was very helpful.
    Nice clean room, though pillows were less comfortable.
    Bathroom was clean and neat.
    Kitchen was clean.
    Room was reasonably dark for sleep, however the window unit was noisy.

    Booked through IHG online a week prior to the trip, not confirmed. Found booking did not go through one day before the trip.
    IHG mishandled points and charges.
    No thermostat temp control, only old style dial control.
    No bill upon checkout.

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    Comfortable Stay

    By

    July 18, 2015

    platinumelite

    Good location good staff. The only problem is the room service is once a week which is too less If one is staying for 5 days.

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    NICE HOTEL

    By

    July 16, 2015

    THIS HOTEL WAS CLOSE TO EVERYTHING I NEEDED IN THE AREA. LOVE THE PROPERTY AND STAFF, WILL DEFINITELY STAY IN THE FUTURE IF NEED BE.

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    Good value for the price

    By

    July 14, 2015

    club

    Enjoyed the stay, very clean and quite room
    Ample parking.
    Need better ammenities.

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    Super

    By

    July 12, 2015

    club

    I enjoyed my one night stay and will be back soon. Very clean, quiet and comfortable environment.

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