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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.3

    based on 147 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    147reviews

    • 5 Stars
      95
    • 4 Stars
      28
    • 3 Stars
      10
    • 2 Stars
      4
    • 1 Stars
      10

    Excellent valus

    By

    June 29, 2015

    platinumelite

    This hotel is located conveniently close to major highways and shopping and at the same time quiet and peaceful. The only negative comment is that the computer system was not working when I checked in.

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    Outstanding Service

    By

    June 22, 2015

    platinumelite

    The staff, location and cleanliness was awesome! I will come back and recommend others of such a great time your hotel has to offer. I have and will continue to stay whether it is extended or not! Home away from home is what I had at your establishment. Thank you West chase Sam Houston Parkway Team!

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    Customer

    By

    June 17, 2015

    club

    It has a relatively big bathroom consider the suit is really small. The full size refrigerator was really loud, couldn't have good sleep. Room has strange smell. I was told the room was only cleaned every 7 nights. You need to deal with the garbage yourself. If you need a clean towel, brought to the front desk ask for it.

    Posted byCustomerCare
    June 26, 2015
    Dear Costomer, Thank you for being an IHG Rewards Club Platinum member and for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding housekeeping, customer service and the refrigerator during your stay. We will look into this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando A. Case Manager IHGCare
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    Great value in Houston

    By

    June 01, 2015

    Hotels can get pretty expensive in Houston but Candlewood Suites delivers value for it's comparably low rate. Good location, appearance, amenities, comfortable, secure, friendly staff, clean rooms and furnishings can't be beat.

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