Rated 4.3 out of 5 by 30
Rated 1.0 out of 5.0 by crystal55 Privacy violation by GM
Extended stay weekly cleaning never got scheduled as planned, one day after missed cleaning GM and assistant tried to break into room for suspicious drug activity. Shocking for an IHG Platinum member to be subjected as a criminal suspect. Their explanation was to inspect the room for damages and cooking meth. The only Candlewood Suites I've stayed in, to independently enact a policy completely in violation of their operations manual. Outside entrance doors, one door never locked, the others card reader would not work. HVAC did not work in exercise room, no liquid cream for coffee. Never received an explanation or apology for their actions.
November 21, 2013
Rated 5.0 out of 5.0 by Cbhs Great service. Friendly staff.
Great value with kitchenette and complimentary laundry. Close to restaurants, downtown and mall.
November 1, 2013
Rated 5.0 out of 5.0 by alabamabirds good value
good value , felt safe and secure, clean room, would return and stay again
October 22, 2013
Rated 5.0 out of 5.0 by alabamabirds great value
Great Value for the money. Stayed on drive down to gulf shores, was liked enough we added a stay over on our way back. Felt secure, was clean , staff friendly,==overall very good stay and will definitely be back.
October 18, 2013
Rated 3.0 out of 5.0 by John10011 Good stay for basic ammenties.
Good stay for basic ammenties. However I wish they would also offer complimentary breakfast as well. The Candlewood Cupboard was pretty bad with some items way overpriced. Also when we wanted the room cleaned after a few days of staying there the lady at the front desk had a rude attitude and stated "Did you ask housekeeping to clean your room?" and after I said yes she stated "Well did you know there is an extra charge for that?" in a really rude attitude way. If your going to pay for something you should always receive the best quality for it and by this property not offering normal housekeeping I feel like that is kind of a rip off and lazy. At least lower the rates if you going to take out some of the basic ammenties.
October 12, 2013
Rated 3.0 out of 5.0 by tp71 Great Price Friendly Staff
I've stayed here a few times over the last two months. Great value for cost. Staff are always friendly and helpful. Furniture in some rooms is worn and stained. Overall good experience.
October 2, 2013
Rated 5.0 out of 5.0 by OU812 Great Stay
I've stayed at this Candlewood Suites several times now. For me, it's the best budget hotel in the area. It's clean and everything is pretty new. It's a little hard to find but is close to major shopping.
October 1, 2013
Rated 2.0 out of 5.0 by Kmel95 Newly renovated Rooms - Almost
This location can be an excellent value at below per diem rates if you overlook some of the pitfalls. Arriving on a hot August Day, staying on the 3rd floor was quite a bit warmer than the 1st or 2nd floors. The Hotel has been recently renovated - almost. Management obviously paid attention to newly re-furbished bathroom and kitchen areas with tile walkways, new carpeting and fresh paint. The room contained a recent model flat-screen TV with a good variety of cable channels to choose from. My king size bed was also quite comfortable . Unfortunately the in-room lounge chair and desk chair were quite dated, with the old vinyl covering worn and peeling off in several areas, definitely leaving an unpleasant impression of a second rate hotel. The refrigerator was likewise pretty old, and the temp control had to be placed at max in order to get anything cold (the poor compressor was probably almost out of freon and pretty much stayed always on). With the fridge always running and the pretty loud in-room air conditioner, one needs to consider using air-plugs in order to have a quiet night's sleep. The front desk experience was fine and use of the on-site barbeques can be a real plus at keeping down one's dinner expenses. The onsite laundry facilities and fitness center also look to be nicely outfitted. Perhaps I would have had a better impression here with a little more money thrown at renovating all of the furniture and some maintenance or replacement of the dated fridge.
August 25, 2013