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Rated 4.5 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by Great I travel for work everywhere...this was a great place to stay! Plenty of restaurants near by and the rooms were good also. Recommend this hotel if in the area. September 25, 2013
Rated 5.0 out of 5.0 by Candlewood-Indy NE-Sept. 2013 stay I have to travel to Indianapolis twice a year for meetings, and one of the approved places for us to stay is this property. Since I was last here in March, the remodeling of the rooms has been completed. The next improvements are to redo the beds and the accompanying items according to management. Overall this property has the amenities that I desire as well as a well-managed staff to handle my needs for this trip. September 22, 2013
Rated 5.0 out of 5.0 by nice room First time for wife to stay at a candlewood and she loved having a kitchen and bedroom. September 11, 2013
Rated 5.0 out of 5.0 by Great place!!!! This is a great place to stay. Clean, great staff, quiet & good exercise center. I frequently travel to Indy and I will be staying here for now on. September 8, 2013
Rated 1.0 out of 5.0 by Not the best Candlewood Suites When my family and I travel we like to stay at Suite Hotels. However this location would make us change our mind. The staff we encountered appeared to be friendly and great with guests, but I kept getting this feeling it was fake. For starters I never was acknowledged as being a Club Member at any point of my stay. There was a foul smell in the room. We mentioned it and when someone came to take care of it, they did not know how to use what they had to try and take care of it. The bed was not very comfortable and the variety of pillows were not good either. We arrived a little early thinking that perhaps a room might be ready. We were told a room would be ready in an hour and that we would be called. We never got a call. About the only good thing I can say about this location is that it is a good location. Beyond that there really is nothing good to say. I would not recommend this property at all. August 13, 2013
Rated 1.0 out of 5.0 by Never Again. Can't be a fluke. We checked in late but called ahead to tell them we were still coming. The woman we spoke with was great. Upon arrival, Joe spent nearly 45minutes checking us in. His initial greeting was "yeah?", even though it was obvious why we were there. The rest of his responses were "Ok", regardless of the question for 45 minutes! During checkin he answered a call. He said " Yeah? I'm busy and were booked" and hung up. Seeing our faces he says, "Oh that's another hotel calling". Although doubtful we took his word. 45 minutes later we get to our room and the tv is unplugged and the phone is inoperable. We can from our cell phone to the desk and Joe answers. We tell him the tv isn't working. His response almost verbatim was "your tv is fine. I'm busy now". He then HUNG UP. He didn't mention what to do if there was an emergency and we had no hotel phone. He simply hung up on us and used the same line as the other caller from our checkin. There were so many patterens and rude responses, that I'm sure it wasn't his first time treating people unprofessionally. However it will be the last time we stay there. Side note: this was not out first time staying here which is why we chose to come back, but again we are door with this hotel. August 10, 2013
Rated 4.0 out of 5.0 by Rooms Very nice and clean but not sure if worth the money. August 9, 2013
Rated 5.0 out of 5.0 by Great My stay at the Candlewood Suites was great. I was in town for a Church Convention and after church services it was good to return to the Candlewood for peace, quiet and much needed rest. The staff was very helpful and friendly. August 3, 2013
Rated 5.0 out of 5.0 by Amazing staff and great place to stay I travel to Indy a lot and always stay here. The staff are so friendly and I always get great service! The rooms are always clean! July 26, 2013
Rated 5.0 out of 5.0 by Recent stay Simply put. The best Candlewood I have ever stayed at. June 8, 2013
Rated 5.0 out of 5.0 by Two Months (Relocation) Having spent 2 months at Candlewood, I'd have to say that I was pleasantly surprised with the amenities and staff service. Everyone went out of their way to ensure that my experience was great. I highly recommend this venue for anyone looking for a great, long-term value. May 26, 2013
Rated 5.0 out of 5.0 by Another great Candlewood stay I had a wonderful stay at Candlewood Suites recently. I stayed 8 nights so got a special rate. That didn't hurt at all. The room was clean, quiet and up-to-date. The building had a well-built quality with what appeared to be good sound-proofing. I never heard anyone above my head and rarely heard the people next to me. The staff was very helpful and seemed to do a very professional job. I will stay here again, but will not let my room by assigned next to the pool. On the weekend, there were lots of kids making lots of noise. Still, it was bearable. Candlewood Suites, and specifically this one in Indianapolis is my new hotel of choice. April 24, 2013
Rated 5.0 out of 5.0 by Great staff and great room We had never stayed at a Candlewood Suites before until our stay in Indianapolis. We chose this establishment because it was pet-friendly. The staff is excellent. Ashley was just wonderful! We ended up getting lost on our way to the hotel and she gave us detailed directions over the phone. The room was wonderful, clean and spacious. I also liked the fact that the hotel sold food at the hotel. We arrived late and didn't feel like driving anywhere for a late dinner. So, we ended up purchasing pizzas at the hotel. We will definitely be coming back for a visit! April 15, 2013
Rated 4.0 out of 5.0 by Good Stay in Indy This is the third year we have stayed at this sight in April--Business . Good value. The room smelled as some one had smoked in it. The lack of fresh towels in the room was cheap .Needed to have fresh coffee in the rooms. Over all B Grade.. April 12, 2013
Rated 5.0 out of 5.0 by Lovely Stay My stay at Candlewood was awesome. I have stayed at a numerous hotels but Candlwood beats them all. The staff is very friendly and has me laughing as soon as I come in the door. And when I leave, I dont want to go. I will not stay in another place unless its Candlewood. They give me the personal touch that we all need. Thank you so very much for your time and effort. April 5, 2013
Rated 5.0 out of 5.0 by Simply Wonderful I stay here often for business travel and will even go out of my way to stay here at times because is is such a great place to stay. One of the very best things about this hotel is the staff. They are simply wonderful! Remembering you, always being very welcoming and attentive to any issues or needs one might have. They really make you feel like one of the family. The only minor negative is the business center, which is less than optimal, but if anyone experiences a problem, I can definitely assure you that the staff will be ready and able to solve it for you, so that is really a very minor issue. the rooms are clean and very comfortable, and I enjoy the free laundry facility, since I travel so much. The cupboard is very handy and the exercise facilities are really nice. I can't recommend it enough! March 26, 2013
Rated 5.0 out of 5.0 by Awesome place to stay!!!!! What a great place to stay if your in Indy!!! Will definitely stay here again as well as other Candlewood Suites when I travel on vacations. March 22, 2013
Rated 5.0 out of 5.0 by Only place I stay! My wife and I have been staying here every year for 10 years. We can not find a better deal anywhere in the city. The staff is one of the reasons we have stuck around all these years .They actually remember you .Amazing! Thank you for your hospitality. Jeff & Melody K. February 21, 2013
Rated 4.0 out of 5.0 by Pool Pool needs to be heated. Towels not stocked well in pool. Took our towels from room to pool. Pool was small. Not what the picture suggests. We were extremely happy with the room and service. The mini store in the hotel was nice as well. Would be nice if more hotels offered this. January 27, 2013
Rated 5.0 out of 5.0 by EXCELLENT STAFF AND SERVICE AND HOTEL THE CANDLEWOOD EMPLYEES GO ABOVE AND BEYOND ANY REASONABLE EXPECTATION TO MAKE CUSTOMERS FEEL WELCOME AND AT HOME .THIS IS THE REASON I ALWAYS STAY AT THIS HOTEL IN CASTLETON. HIGHLY RECOMMEND. THANK YOU !! January 22, 2013
Rated 5.0 out of 5.0 by Great stay, except....... The staff at Candlewood is amazing, and the suites are a nice size. My only complaint (and it is a big one) is the smell in one of our suites. It smelled horribly of old, stale smoke and a VERY strong smell of cat urine in the closet. It was really bad! The staff was very helpful and accommodating in switching the room, and we did enjoy our stay, However, it was gross and should be addressed. My husband was a soldier in the US military, so it was a real treat and pleasure to see so many ensigns and soldiers filling the halls. :) We will definitely stay again! October 22, 2012
Rated 5.0 out of 5.0 by Candlewood IN I stay at this hotel approx 6-9 times per year and i am always highly satisfied. I love the towles and the rooms are always pleasant to stay in. I have never had an issue and it is the best place to stay for the money. October 6, 2012
Rated 5.0 out of 5.0 by Great Value Enjoyed a comfortable stay at this hotel. Friendly staff and clean rooms were a plus. Amenities were satisfactory. I will return. October 6, 2012
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