Rated 4.6 out of 5 by 32
Rated 5.0 out of 5.0 by BrooklynSD Clean, spacious rooms at a good price.
Nice place to stay for business if working in NW Indy. For leisure, it's far from downtown or the entertainment areas. Great value for what you get.
August 12, 2014
Rated 5.0 out of 5.0 by Shipguy Just Awesome !!!!
I was exhausted....arrived on Wednesday and before I could even check in, the staff had a "Customer Appreciation" event in the lobby..... hot dogs, chips, drinks, great desserts etc..... free....lots of guests sitting around and chatting...... heck yes..... a free dinner and fun people.....
Rooms were awesome..... kitchen area was nice..... though I did not use it...... The "Candlewood Cupboard" was a room with snacks, small meals , drinks etc...... just slide your money in the slot..... Simply genius..... they had toiletries, milk etc..... Grabbed breakfast and lunch there on two different days.....
The staff was extremely nice and friendly...... helpful...... I was originally in a Red Roof Inn but they were booked for Wednesday through Saturday..... Candlewood pulled a few strings and got me in..... which was greatly appreciated !
I have stayed in some outstanding and expensive hotels in my day BUT..... this place made me feel "right at home"..... Simply a great experience !
August 6, 2014
Rated 1.0 out of 5.0 by Gypsy0221 Poor service
Upon check-in, the front desk agent was very unpleasant. She seemed annoyed by the fact that myself and my colleagues wanted to put our rooms in our own names with our IHG rewards numbers. She took told us that she changed the information in her system, all while having a bad attitude. Providing information about the hotel amenities seemed like a chore, and when we inquired about restaurants in the area, she seemed to get even more annoyed.
Upon check-out the next morning, I noticed that my bill still had my colleagues information on it. I had to call after my departure to get it changed. I was supposed to receive a call back from a manager but never did. I really hope my company does not book rooms for us at this property again. Very frustrating and disappointing.
July 28, 2014
Rated 4.0 out of 5.0 by camjr nice
everthing was nice
room was set up nice
maybe adult time after a 9:00pm in the pool
July 22, 2014
Rated 5.0 out of 5.0 by Craig84 Great Place to Stay
Clean, located in a great area and simply a great value. I will stay here again.
July 21, 2014
Rated 2.0 out of 5.0 by Snodgirl Only if you are a smoker
Rooms were okay but smelled horribly of cigarette smoke (in a non-smoking room). The chair even had burn holes in it. The bed was hard and the heating/cooling system was problematic. Getting the fan to work without making the room too cold didn't work.
Other than the room selection, the pool and common areas were fine.
July 17, 2014
Rated 5.0 out of 5.0 by Lynnie37 A great place to stay
I loved the staff and the hotel was wonderful. The hotel was clean, the people we're friendly. Overall just a great place to stay.
July 16, 2014
Rated 5.0 out of 5.0 by MES13 Good location and friendly staff
Candlewood NW was terrific and even my little pet enjoyed the stay!
July 9, 2014