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Rated 4.6 out of 5 by 118 reviewers.
Rated 4.0 out of 5.0 by Candlewood City Center Indianapolis The lobby is in need of a redo, the staff for the most part is helpful and accommodating. November 4, 2014
Rated 5.0 out of 5.0 by Regarding my Stay My stay at this Candlewood was fantastic, as usual. I have always had someone help me with any issues immediately, and the staff is always courteous. A few persons in particular shine: Blake, Karina, Norma and Bud. I interacted with these individuals frequently, and each was able to explain the solution to my concerns quickly and with precision. The room is very spacious, and has a near full kitchen. This was perfect for my extended stay. The beds are huge, the room is modern, and the internet was easy to connect to and was fast. This property is always improving, and has a proactive manager. My advice, stay here. You are super close to downtown, without the traffic and congestion. It makes it easy to move around when the city becomes busy due to the many events it has. November 2, 2014
Rated 5.0 out of 5.0 by King Tut It was excellent in all pertinent respects including it's location. October 31, 2014
Rated 5.0 out of 5.0 by Great value We were very pleased. We will let all of our friends know that this is the place to stay. Thank you staff for being so friendly and welcoming. October 31, 2014
Rated 5.0 out of 5.0 by Great stay The staff was very helpful and very accommodating. The room was everything I've come to expect from the Candlewood Suites. October 25, 2014
Rated 4.0 out of 5.0 by A Good Value I found the suite to be roomy and comfortable, the bedroom and bathroom to be clean and well equipped, and the kitchen to be efficient for light cooking. October 23, 2014
Rated 5.0 out of 5.0 by A true place for rest and relaxation On recent trips to an Indianapolis medical center, where stress and fatique was in the air, the lodging of the Candlewood was just what the "doctor ordered". The suite was more than generously sized, exceptionally clean, very well organized and moderately price to allow for the rest and relaxation need on those most stressful stays. It should be noted that the staff was most gracious, courteous and helpful with all request and needs. Thank you to the parent company for being able to workout great rates with the medical center to accommodate people at this most stressful time in their lives. October 23, 2014
Rated 4.0 out of 5.0 Very impressed with this place. Arrived in Indy unexpected and last minute for work. Had trouble locating a room. So I called IHG. They were very helpful in finding me a place to stay. As this was my second stay at a Candlewood Suites I was a little standoffish from my first visit to different CS. This location was very clean and the room was spacious and very nice too I must add. So with all that being said I will be returning to visit again! October 21, 2014
Rated 5.0 out of 5.0 by Candlewood Suites Indianapolis The hotel was exceptionally clean. All staff with only one exception were very kind and knowledgeable. I chose this hotel because they offer free transportation to the various medical centers. If you have a loved one in long-term care you cannot go wrong choosing this hotel! October 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed Great Service Stayed here due to closeness to IU Health Hospital and used my points as partial payment. Very happy with stay. October 17, 2014
Rated 5.0 out of 5.0 by Cozy bed I found the Candlewood to be very comfy for the price and loved the shuttle back and forth to Riley! October 17, 2014
Rated 4.0 out of 5.0 by air conditioning Did not work well in our room, too hot the whole time, no matter what we did. We did not notify the staff about this, October 16, 2014
Rated 5.0 out of 5.0 by fun time Great place to stay in you don't want breakfast i would stay again i enjoyed my stay nice and quiet. October 16, 2014
Rated 5.0 out of 5.0 by Great Value Always a great place to stay. Candlewood Suites makes you feel right at home. October 16, 2014
Rated 4.0 out of 5.0 by Great Front Desk Staff Front desk staff was very friendly and helpful and met all our expectations. October 16, 2014
Rated 5.0 out of 5.0 by EXCELLENT SERVICE Russell made everything great. Friendly helpful staff. October 15, 2014
Rated 4.0 out of 5.0 by Almost a second home Love the cooking facilities in the room. Some rooms are arranged better than others. The last on had the closet near the bathroom, prefer it be in the bedroom. October 15, 2014
Rated 4.0 out of 5.0 by Nice place This was a medical trip and so we arrived late and checked out very early. It was clean, quiet and comfortable. My only regret is that we did not have time to check out any of the amenities such as the fitness center or the laundry or see the area around the hotel. I recommend it! October 2, 2014
Rated 5.0 out of 5.0 by Kirk Found this hotel just right for a two night stay with my wife for some fun in Indy. The location was ideal to quickly get into the downtown area - which is very fun and clean - and get back to our room with ease. We have stayed in several Candlewoods before and this one is by far the cleanest and the staff very helpful. We would definitely recommend and will return to it next time, as well. October 2, 2014
Rated 5.0 out of 5.0 by Suite, people and service was excellent It was my first stay and I was very happy with everything. I will certainly stay with Candlewood suites whenever I have the opportunity because it is a great value. September 30, 2014
Rated 5.0 out of 5.0 by Excellent Facilities and Great Service My husband and I stayed for four nights. It was a wonderful place to stay. Great facilities and friendly staff .Cleanliness and kitchen with huge fridge was perfect for preparing breakfast and sometimes even a meal at night. Good location as my son is at Indianapolis University and also working in the Riley Hospital. Free Laundry was great as we were travelling onwards to Chicago. September 29, 2014
Rated 5.0 out of 5.0 by Friendly staff Had a great stay here. Staff were great and rooms were comfortable. September 29, 2014
Rated 5.0 out of 5.0 by Clean comfortable rooms Stayed here 4 days while husband was having surgery and admitted to hospital. Hospital rates are fair and appreciated. Staff are very polite and helpful. Room was clean and the bed and pillows comfortable. Slept better than in own home. Shuttle to and from the hospital is a plus because of hospital parking garage high rates. Everything you need to cook your own meals. This is the 3rd time I've stayed at this hotel and had great experience all three times. Would love to be able to have time to use the pool as it looked clean and inviting! Will book here again on return trips to Indy. September 22, 2014
Rated 5.0 out of 5.0 by H0tel Staff I have been a customer of this Candlewood Suite for 6 1/2 years. Dwayne Roberts is absolutely an asset to your company. He was promoted recently and I might say "it is about time". I directly email my reservations to Dwayne. He is always prompt in confirming them and accommodates all my needs and/or the needs of my staff when they come to visit. For the longest time, the front desk people could not get our company's billing correct but once Dwayne stepped into the picture (this was ago before his promotion) we no longer had problems. He is the best!! September 22, 2014
Rated 5.0 out of 5.0 by Wonderful Staff Had to stay for some followup transplant care at IUH. Would highly recommend this place for 2 important reasons. In six separate overnight stays at Candlewood, each room was very clean and comfortable. But the main reason for my recommendation would be the staff. I've never met such a caring group of people that went out of their way to make me feel welcome and comfortable each and every time I've checked in. September 19, 2014
Rated 5.0 out of 5.0 by Excellent If I am ever in the Indy area again I will definately stay at this hotel. It's not right downtown, but they have a shuttle to bring you there or if you prefer it's a short cab $8-10 away. Well worth it when you consider how much less you are paying for the room. September 19, 2014
Rated 2.0 out of 5.0 by costumer service was poor When I booked the room I was given a price with fees included as I requested and a confirmation number, and I gave my email for receipt confirmation. Weeks later nothing, so I called... They could not find me thru the number then after time they "found" me. The room wasn't correct nor the price and with a sigh and attitude it gets resolved with a higher price. Of course it took a debate to get the correct price. The email was wrong so it to was corrected. We were told on both phone calls there was a FREE shuttle as well as we were told we were downtown. Neither were true. Even after my second confirmation I didn't receive and email so again on the way down we called to confirm.. It was correct and knew nothing of the email... But funny they sent me this email for a review. The front desk wasn't bad except when we called down for local food recommendations and we were hung up on.. Twice! But the manager was great and very apologetic. The hotel was nice and worth the price aside if the customer service and false info. September 18, 2014
Rated 5.0 out of 5.0 by Dwayne is awsome I want to thank all your staff. they were very accommodating before we even arrived. Had two rooms reserved - upgraded on one of them which turned out very nice. Excellent Housekeeping and the shuttle service was great. The rooms were very clean and a nice size. I lost my earrings in the bathroom, I had put them in the drinking glass by the sink. I was about 1.5 hours away when I realized it. My Nephew was still in town there and I call Dwayne at the front desk to see if he could check to see if they were there. Luckily he sent housekeeping which had not been in there yet and they found them for me in the glass right were I had left them. My Nephew then went back and retrieved them. Thanks Again to all the Staff you were great! Nice group of people including your shuttle driver. September 18, 2014
Rated 5.0 out of 5.0 by Great Price for the Money I had a very enjoyable time at this hotel. The hotel exceeded my expectations. I had a nice view and enjoyed the free parking. All the staff members were nice and helpful. September 16, 2014
Rated 4.0 out of 5.0 by LDA all in all good. furniture was OLD and bed not real comfortable. September 15, 2014
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