Rated 4.6 out of 5 by 136
Rated 3.0 out of 5.0 by Brian1980 Good people, decent stay
It was a decent stay. Firmly in the neutral territory all around. Very polite staff, and conveniently located to surrounding area attractions. Finding the hotel can be a little challenging, but it is clearly NOT the fault of the hotel, rather GPS global info.
July 22, 2014
Rated 5.0 out of 5.0 Excellent Hotel on a Steep Hill
The staff was Great! Morgan, Riza, Charlie, the tall cool guy in the evening and my housekeeper were very nice and helpful.
July 16, 2014
Rated 5.0 out of 5.0 by Like the west coast Great stay for a great price
Staff are exceptional and accommodating. The hotel, while located near the interstate and in the back of shopping area, is a pearl waiting to be discovered. Inside accommodations are excellent, quiet, clean and up-to-date.
July 15, 2014
Rated 5.0 out of 5.0 by Hotelgeek Great stay with a lot of conveniences
Checked in for a week long conference and there was a variety of shops and restaurants that fit my needs. The breakfast was always hot and well maintained. Rooms were spacious and comfortable.
July 14, 2014
Rated 5.0 out of 5.0 by JoyFull! What more can I say...IT WAS ABSOLUTELY WONDERFUL!!!!!
This hotel, from the moment you check in to the moment you check out, is everything that you could ever want in a 'home away from home'. We booked the 2 queen suite, and it was so spacious, and so CLEAN! I slept sooooooo good and it was so easy to relax after a long day at work.
I was on a business trip with my family for an entire week, and this hotel and it's entire staff met our every need, and even anticipated a few that we didn't even know about yet.
Morgan at the front desk is totaly awesome!!!!! You go girl! The GM Charlie is so engaged in his hotel and guests! You can tell he takes a LOT of pride in what he does!
There's just NOT enough nice things that I can say about this hotel. If I mentioned every single one of them I would have to write a novel! lol
Bottom line...if you plan on ever visiting beautiful San Clemente?...STAY AT THIS HOTEL! You will NOT be disappointed! It is TOALLY worth every dime!
July 13, 2014
Rated 5.0 out of 5.0 by opus2 a few minor quirks!
loved this hotel, but a few minor quirks. the coffee is terrible and the shower curtain should be longer. we had a shower mat in the room the first and third day, but one was not provided the second day. very slippery!
July 7, 2014
Rated 5.0 out of 5.0 by mich2513 Friendly staff
We enjoyed our two days in San Clemente; hotel very relaxing and quiet. Rooms are nicely updated and have comfy bed and pillows. Happy to find refrigerator in room for beach picnic supplies.
July 5, 2014
Rated 5.0 out of 5.0 by Alto 1 comfortable bed
I was able to relax in a comfortable room after a long day of travel on an airplane and then tackling the joy of an unfamiliar rental car..
July 3, 2014
Rated 2.0 out of 5.0 by Big Lar Dirty Room
I opened my room door and was suprised to find dirty towels in the bathroom and an unmade bed. I'm not a clean freak but this was distrubing. Rooms are not quiet...expect to wake up several times while other folks return to their rooms.
July 2, 2014
Rated 5.0 out of 5.0 Beautiful hotel
We were very pleasantly surprised. It is a Spanish style hotel with nicely appointed rooms. The staff was great and the breakfast was actually nice. If the dining room is full, you can bring your breakfast outside which we did. It is a little difficult to find the hotel. You have to drive through a parking lot for some type of strip mall, but worth the effort as it is privately located above the area and a very nice hotel. We would definitely stay there again on our way through to San Diego.
July 2, 2014
Rated 5.0 out of 5.0 by TahoeMtn57 relaxing
this is a excellent property, we have stayed here in the past and they continue to offer a great experiance
June 29, 2014
Rated 5.0 out of 5.0 by nina c COMFORTABLE AND GREAT SERVICE
WE HAD A GREAT TIME AND THE PEOPLE WERE NICE. THE WEATHER WAS BEAUTIFUL AND THERE WAS A SERENE AIR ABOUT THE PLACE
June 25, 2014
Rated 5.0 out of 5.0 by USMC Auntie Clean, comfortable, friendly
Our room was on the second floor and very quiet. The hotel staff was very friendly and helpful. I'd recommend this hotel to anyone. A five minute ride to beaches and the pier.
June 25, 2014
Rated 5.0 out of 5.0 by racer 33 Great experience
Great room with excellent staff that take pride in this hotel..
June 25, 2014
Rated 2.0 out of 5.0 by Brystar Customer service wasn't adequate
We were given a room and it was all tore up. Went back to the desk and the person called someone from walkie talkie. They confirmed room wasn't ready. We told them we needed a room ASAP becasue we were late to get my son to his game and needed to check in. He said it would take 30 minutes. We asked if there was another room and he said no. My wife told him what was going on he still said no. We wouldn't let him off the hook with that answer and he found us something. Why did it have to go that far. There were other things too.
June 18, 2014
Rated 5.0 out of 5.0 by AnneC6.18.2014 Perfect Hotel for Business Trips
Easy to Access
Nice Breakfast in the Morning
June 18, 2014
Rated 5.0 out of 5.0 by EvilElf Fantastic Vacation
Just wanted to get away for a few days mid-week to relax. All we wanted was a pool, the ocean, and a pier to fish from. We lucked into finding this hotel. 3 teenage girls, plus my wife and I. We also had my wife's service dog traveling with us. This is a pet friendly hotel, and they always had treat bags out for the dogs (a snack and a poop bag).
The staff was fantastic. Always friendly and helpful. When we asked about a location, they immediately pulled it up on the computer and printed out directions. Anything we needed (extra towels, shampoo...) they gladly provided. Even when I was looking at the attraction brochures many hotels stock, they came over and asked if there was anything they could help me find. I've never had that happen before.
Room was always clean, and was very comfortable. Even had a balcony. While the view was nothing special, it was nice to sit out there. We were on the 3rd (top) floor, and it was very quiet.
Pool was nice, very relaxing. Even though we didn't make use of it, they had a lift at the pool for disabled individuals. No spa here.
Breakfast room was open 24/7. Breakfast (6:30-9:30 weekdays) was fantastic. Items varied slightly from day to day. Pancakes, sausage, ham, cinnamon rolls, hot & cold cereals, fresh fruit, yogurt, bread & bagels, juices, biscuits & gravy, scrambled eggs or cheese omelets. Really a great buffet, and always stocked. During non breakfast hours, there was always coffee & tea available, and most days fresh fruit.
Location was easy to find if you use the hotels directions. DO NOT try to get directions from online or GPS. Down the hill (easy walking distance) is a shopping center with a 99¢ Only Store, Del Taco, Stuft Pizza (really good pizza!) and many other stores. And you're only about a mile from the beach. The front desk will loan you towels and supplies for the beach. Just ask.
Unfortunately, the fishing wasn't great at the pier (which was about 3 miles away). Caught some small fish, and a small shark, but tossed them all back. It was still relaxing, which was the whole point of the trip.
June 16, 2014
Rated 5.0 out of 5.0 by Sprint car racer Perfect stay
one of the best hotels I have ever stayed at. Every staff member shows great pride in their work..Highly recommended
June 16, 2014
Rated 5.0 out of 5.0 by donotwantto Great Place
Excellent branch. Very clean , good internet, friendly people.
June 15, 2014
Rated 2.0 out of 5.0 by jb snapper definition of mediocre
I would fire anyone satisfied withe a mediocre performance. this place was mediocre. nothing screaming at me to go to the front desk and demand finding another place, etc. But the common areas were dirty; room in sore need of all new furnishings; porch included afilthy area. surroundings were great if you drive to the beach, etc. only stay here for work, business, or family events needing accomodations.
June 13, 2014
Rated 5.0 out of 5.0 by jazzycouple jazzycouple
Address rather difficult to find, but hotel great, service wonderful, and nicely appointed, clean room
June 7, 2014
Rated 5.0 out of 5.0 by Mark C. Exceptional Service!
Staff was very personable and went out of their way to meet our needs. Holiday Inn Express is my 1st choice in Hotel accommodations for business and pleasure.
June 7, 2014
Rated 3.0 out of 5.0 by ddnftc Comfortable, convenient hotel (if you can find it)
The San Clemente North Holiday Inn Express was very convenient for my recent stay in San Clemente. The room and facility were clean and comfortable. The only problems I had were finding the hotel in the middle of the night (my navigation directed me to the neighborhood behind the hotel, which was stressful since I am unfamiliar with the area) and the breakfast provided was, in my opinion, horrible. I would recommend getting breakfast somewhere else and possibly call the hotel before you arrive to get directions. The front desk person told me they have tried to get the directions corrected with Google maps, but haven't been able to at this time. In their defense I would say the front desk person did stay on the phone with me and directed me to the hotel which I really appreciated. I will stay here again when I visit San Clemente.
June 4, 2014
Rated 5.0 out of 5.0 by Lorraine31 Excellent
The staff, surroundings and breakfast were AWESOME!
The only thing missing was a Jacuzzi. I will definitely stay here again. I can't wait!
June 4, 2014
Rated 5.0 out of 5.0 by transplant Nice Location
Convenient location and beautifully appointed hotel.
June 3, 2014
Rated 4.0 out of 5.0 by Fallon13 Room and breakfast were very nice
I recently used miles I had to stay here with my husband and our 9 month old son for a mini getaway. The rooms and breakfast were great the staff was very nice. The only negative I had was that I was really looking forward to taking my son into the pool for his very first time. I liked that the pool was saltwater instead of chlorine for his delicate skin, unfortunate both days that we were there the pool was closed. So I was very disappointed as that was the one thing I was looking forward to was relaxing by the pool and taking my son in the pool for his first experience. Other then that our experience was great. I would have given all 5 stars, if I got everything I was hoping for.
June 1, 2014
Rated 5.0 out of 5.0 by VeV0 Outstanding staff and well kept up facility
We stayed recently in the flagship IHG property in Paris and our needs were much better addressed in San Clemente.
May 31, 2014
Rated 5.0 out of 5.0 by Jessie74 Comfortable room and friendly staff
We stayed at this hotel after reading positive reviews about it. We knew we might have some trouble finding it because of its hidden location in the back end of a shopping center. There is one sign at the end of the street with another smaller "lodging" sign next to it pointing guests in the right direction. A few suggestions: More signs along the way would be very helpful just so people know they are on the right track. Maybe even the hotel logo or word "hotel" with an arrow on the pavement leading you toward the driveway. Installing stop signs near the lower parking lot because it is difficult to see cars coming up or going down the driveway. And putting a ramp at the lower level back door entrance to the hotel so you don't have to lift your heavy luggage up the steps. Other than that, the rooms were nice and clean with updated furniture and paint and a very comfy bed. Glad there was a frig, microwave, and coffee pot. Alan at the front desk was friendly and made us feel welcomed as soon as we walked in.
May 30, 2014
Rated 4.0 out of 5.0 by Domo65 Softball tournament Stay
Alan at the front desk was terrific! Very friendly and helpful.
This facility needs a Jacuzzi/Hot Tub!!!!!
Maybe a bar/lounge area.
May 29, 2014
Rated 5.0 out of 5.0 by Ms CJ Friendly staff and comfortable rooms.
Very welcoming staff from check-in to check-out. Beautiful rooms with comfy beds and large pillows (not square ones). Best breakfast ever! Will definitely recommend it to family and friends.
May 28, 2014