Rated 4.8 out of 5 by 77
Rated 5.0 out of 5.0 by TXJeff Showcase This Property!
I worked in Laguna Beach in 1998 and stayed at the Staybridge Suites in Lake Forest,CA with 5 of my co-workers. We all agreed we had never had a more enjoyable experience with living accomidations. We stayed approximately seven months there and loved it. When a couple of us were re-assigned in the same area in July 2013, our company put us in a different IHG brand hotel which we were NOT happy with. I remembered that the Staybridge was only a few more miles up CA Highway 405, so after work one day the first week we were here, we went to pay them a visit. The GM Gloria and Asst GM Cleo just both happened to be there and recognized us immediately. We explained our unhappiness with our living arrangements and they contacted our corporate office to get us "back home" with them! I have never had a hotel staff that I would consider "friends" until I met the staff of the Staybridge in Lake Forest six years ago and can't imagine how they don't win every IHG corporate award for customer satisfaction. They have a great facility and an even greater staff! #Except they could use new washers and dryers...#
Kudos to Gloria and Her People!
February 12, 2014
Rated 5.0 out of 5.0 by RPfromTexas Great overall experience
The facility is very nice but the staff is the most friendly I've experienced in a long time.
January 11, 2014
Rated 5.0 out of 5.0 by TriTahoe Amazing Amenities
My husband and I were visiting family in Southern California and our trip fell over his birthday and New Years Eve. Wanting to get away from the family couch for a couple of nights, we booked at Staybridge so we could be close to Disney, Knotts and the Spectrum. We were so pleased with the room and loved having a tv in the bedroom and in the living area with a dvd player. The bed was cozy, the bathroom was spacious and the kitchen was fantastic! Everything was clean and updated. I LOVED the complimentary breakfast buffet. It was great that you could sit and eat there in the dining area, or outside in the courtyard (weather was gorgeous) on a couch in front of the fireplace or at a table in front of the tv with the local paper available for a morning read...OR you could just take it back up to your room and enjoy in private. I also really appreciated that I could come down to the lobby for coffee or tea or a complimentary piece of fruit at any time of day. The fitness room had everything I needed and the laundry facilities were free! All you have to do is bring your own soap which I'm pretty sure you can buy at the 24 hour front desk. The service staff was friendly & helpful and we will definitely be back next time we're in town.
January 10, 2014
Rated 5.0 out of 5.0 by Rkad Very responsive staff
We had a plumbing problem upon our arrival. When we notified the staff of our issue, they promptly acted to correct the problem. After a period of time, the technician couldn't make the need repairs. At that time, the staff responded by quickly moving us to new rooms, all the while staying in daily contact throughout our stay to ensure our satisfaction. We couldn't have asked for a more attentive group of people, who not only communicated with us, but kept each other informed regarding our stay.
December 4, 2013
Rated 5.0 out of 5.0 by BayAreaDiva LOVE THIS PLACE
I have traveled to South Orange County once a month for over a year and I stay at the Staybridge Suites every time I come down. I love this property. It's close to everything I need, the staff is nice and I like how I'm greeted by name when I come in. The only problem I have is with the food that's served. I know it's complimentary and I really appreciate that, but there should be more attention paid to serving more healthy choices instead fried chicken, hamburgers and french fries all the time.
November 25, 2013
Rated 4.0 out of 5.0 by LadyDy I Enjoyed My Visit
I stay here on average about once a month for over 2 years. The staff is terrific. Thank you so much Mimi for your help when I checked in.
Its my home away from home and I am sure that many guests feel the same way.
I really only have one challenge; The mattress is just not comfortable for me.
November 22, 2013
Rated 5.0 out of 5.0 by logan2000 Mr. Logan
I stay here about 6 months out of the year and have never had any issues. I will recommend this hotel to everyone I know. The front desk staff is the best.
October 2, 2013
Rated 5.0 out of 5.0 by sfujster First stay at Staybridge
My visit at the Lake Forest Staybridge was a great experience. I was on sales calls throughout the L.A/S.D. areas and it was prime location which was not too busy or out of the way. It catered to all types from business professionals to families.
The staff was friendly and very helpful upon arrival until departure. Complimentary breakfast and dinner (beer/wine on tap) which I thought was an added bonus.
I would highly recommend this Staybridge location and plan on frequenting whenever I have the chance.
September 10, 2013
Rated 5.0 out of 5.0 by AdamC Love staying here, both work and personal
I've stayed at this hotel a handful of times now. Originally just stopping through for work I came to love the hotel enough I've stayed again, even for family trips.
The place is CLEAN, very clean. You always see staff working and with a smile which is nice to see they enjoy working there.
I love the location of the hotel as well, near so many good food places and convenient stores like target and banks too. If your a business traveler this location is out of the hustle and bustle that is OC but still offers all the new shops and food locations that the busier parts of OC offer. Quick access to major freeways and the beach too.
I stay at a lot of hotels for work and this is one place I chose to come back to with the family. That says a lot.
September 9, 2013
Rated 5.0 out of 5.0 by Scottiej Favorite Hotel!
We are part of a soccer club who travels to many Tournaments yearly! Out of all the hotels we stay in, this is by far our Favorite! The staff is always friendly and will go out of their way to accomodate! The court yard is large enough for team gatherings and dinners! Thanks again for another great stay! See you next year!
September 4, 2013
Rated 3.0 out of 5.0 by ws24 Showing its age
The hotel is showing its age. I like the hotel but see things going South. For example, the Jacuzzi does not work half the time and is no longer hot. The jets barely work. The pool is kept ice cold, no heating. The breakfast is serving ham it seems from a store package, like fried bologna in a frying pan. The coffee has gotten weaker. The office chair in my room is falling apart, the shower rings are breaking...etc. Small details not being attended to.
I know these are rough times for everyone and the hotel is cutting back on its costs...it appears. I do not know. They are generous and attentive though, the staff is top notch. Weak coffee is a sour point with me. The Jacuzzi jets not working is a sour point, Nothing is getting fixed. The price is high for what I get. I can stay at far nicer hotel for $20 more per night.
September 3, 2013
Rated 4.0 out of 5.0 by mllcll Extremely noisy AC unit. otherwise neat, clean, friendly facility
The AC unit was located in a locked closet in the bedroom. The AC unit was extremely noisy. Sounded like a 747 airplane while running. Woke us from sleep. Very dissatisfied with this.
Air conditioning of suite was uneven. Cold in living room area. warm in bedroom.
The desk chair upholstery was worn and chair needs replacing. Likewise the living room easy chair, fabric hanging underneath chair.
Room did not appear to be thoroughly cleaned in between guests.
Breakfast was very good.
Overall common areas neat and clean.
Friendly, attentive staff.
August 30, 2013
Rated 5.0 out of 5.0 by WA3W2 spacious room, tasty breakfast
very quiet area, breakfast buffet had a good variety of both hot and cold items; we had a king suite which was upgraded from queen suite after check in because we were priority club members. kids received snack bags as part of priority club.
we didn't have time to use the amenities (pool, gym) but the facility is very pleasant, well kept, and clean. enough parking even after we got back around 11pm from nearby Irvine Spectrum shopping and dining. the full kitchen came in handy.
August 21, 2013
Rated 5.0 out of 5.0 by Dcattell Would stay again
We always enjoy our time at Staybridges across America. This Staybridge was friendly, clean and comfortable. I would definitely stay here again and recommend to a friend. Thank you.
August 20, 2013
Rated 4.0 out of 5.0 by Tubig Spacious, confortable, well appointed.
I was a bit disappointed to know that Staybridge did not have our room available on the first night we were booked in it, but Cleo booked us to another hotel & spa in another town, which turned out to be fine. But I was truly amazed at our room at Staybridge when we came back the next day. It was spacious, very well appointed with functional as well as nice-to-have things, and our separate bedrooms and bathrooms were perfect for us. The maintenance crew was excellent and kept us supplied with fresh towels everyday. The front desk was very knowledgeable about local establishments and were very accommodating, helpful and always very pleasant to deal with. We shall always look for Staybridge before any other hotel whenever we take a trip.
August 17, 2013
Rated 5.0 out of 5.0 by Dsjk Great stay
Hotel is nice, clean and quite! Breakfast was great. Staff was friendly and property was very relaxing!! Will be back.
August 9, 2013
Rated 5.0 out of 5.0 by calfirewife Best Place EVER!
We had such a wonderful stay! We were in Orange County for my daughters USA Water Polo Junior Olympics .... We could not wait to get back to hotel after being at the tournament games all day... Breakfast every morning was perfect.... My athletes loved all the protein and healthy options... The coffee was delicious! I loved the full size fridge was perfect! I was able to load up on all the foods my kids eat without having to go to store everyday. I packed my kids lunches I the morning and came home to make dinner. We will not stay anywhere else !!!! Thank you!
August 8, 2013
Rated 5.0 out of 5.0 by NanaPeanut Home away from home
We were in Lake Forest visiting family. Our room was clean and very nice. The breakfast was a great way to start our day and the evening reception was a nice way to end it. The staff was very friendly and helpful. We would be happy to come back!
July 29, 2013
Rated 5.0 out of 5.0 by Patricia04 Wonderful Staff
I have stayed here numerous times even though other hotels are across the parking lot of my office! The rooms are clean and spacious and breakfast is perfect. The staff is always warm and friendly.
July 23, 2013
Rated 5.0 out of 5.0 by Yankees John
Great, as always. Thank you. Cant wait to come again.
July 3, 2013
Rated 4.0 out of 5.0 by hodgetheory WIFI in 2013...
... seems to be still an art.
This was my 4 th accomodation in this nice hotel and I can highly recommend it. It's not the nicest place on earth, but I feel a little bit like home when I am there, this is all that counts when you are 6k miles away from your real home and family.
Unfortunately the WIFI is still flaky and not very reliale. But to be honest: I have never seen a hotel in the US with a really good WIFI coverage, so be warned, when you try to do your work from the hotel room.
The employees are very helpful and friendly, Cleo, one of the employees, remembered my name after day one, which is just a nice feeling when you come "home" after a hard day in the office and someone uses your name to greet you.
To make a long story short: I don't regret a single day at the Staybridge.
June 26, 2013
Rated 5.0 out of 5.0 by Maxcheng Comfortable bed and great service.
Free breakfast, dinner, shuttle service and laundry. Room is clean.
June 8, 2013
Rated 5.0 out of 5.0 by Chris787 Perfect for Business & Relaxing
I absolutely love this place. The people are awesome. The front desk and management team make me feel welcome every time I visit. Cleo and the rest of the staff genuinely care about the guests. The breakfast and dinners are always hot, tasty and the atmosphere friendly. Most important, the rooms are very clean and comfortable. Grounds are immaculate. Overall, best value of any place I stay, but more important, it feels like home away from home.
May 19, 2013
Rated 5.0 out of 5.0 by CV1008 The most accommodating hotel ever!!!
After having hip replacement surgery I needed a place to safely and comfortably recover. The bed was wonderful, the suite was immaculate and had everything I needed. I had a lot of things I needed help with in order to help merecover. The staff was always there, cheerfully changing things that needed changing. I cannot say enough good about my stay. It was extremly economical for what I got!
May 13, 2013
Rated 4.0 out of 5.0 by JasonIFE Great service and rooms but internet is terribly slow
I stayed at Staybridge Suites in Lake Forest, CA for three months straight and overall it was a great experience. The free dinners w/ drinks were a nice plus and staff was always very friendly. The rooms were very clean and spacious with ~40" flat screen TVs. The pool, hot tub, and basketball court are in very good shape. The only negative was the internet (both wired and wireless). It was so slow that that my coworkers and I canceled our reservation and found other accommodations. Please fix this! It doesn't feel like home without a usable internet connection.
May 9, 2013
Rated 5.0 out of 5.0 by Greg4132 Great service
The complimentary beer and wine with appetizers is the icing on the cake, makes for a great atmosphere and the staff was absolutely excellent. Plan to stay here every trip to Irvine and will recommend to everyone.
May 8, 2013
Rated 5.0 out of 5.0 by David16 Excellent location and stay
This was my first stay at this location in Lake Forest, CA. While I have stayed and enjoyed stays at other StayBridge locations, this site in particular was very clean, located in easy reach of many points of interest for me and my family. The room and comfort of the beds, size of each room as well as the front room, kitchen and bathroom were very appropriate for the four of us in our family. The cleanliness of the entire grounds was impressive as was the full course complimentary breakfast which helped to alleviate our having to look for a restaurant giving us more time to prepare for the day and freshen up. The only negative I would offer is that I noticed a male employee come and go from the kitchen without appearing to wash his hands or put on sanitary gloves. I feel this should be addressed by the StayBridge management and corrected. Thank you!
May 4, 2013
Rated 5.0 out of 5.0 by 4InfinityTraveler Very clean and relaxing atmosphere
My family and I really enjoyed our stay. The outdoor area with the basketball court and fountains was peaceful. It is always a comfort when the outside is as equally nice as the inside , and this hotel most definitely fits that comfort. The morning breakfast was excellent with good variety. The rooms are spacious and nice. The staff was friendly and very helpful. We will most certainly stay here again.
April 22, 2013
Rated 5.0 out of 5.0 by TLSR Enjoyed it.
Clean, courteous, and comfortable. Great breakfast and great dinner. I highly recommend it.
April 8, 2013
Rated 5.0 out of 5.0 by YankeeFan A family gathering place for a near-by wedding
About 36 family and friends stayed here over St. Patrick's Day weekend for a wedding at the near-by Rancho Las Lomas. We had a total of about 22 rooms, some studio, some 1 BR suites. Our room, a studio suite was large, clean and comfortable, with a K bed and sleeper sofa/sitting area, as well as a well-equipped kitchenette (everything but a stove). We arrived early and enjoyed the evening social reception, served M - Th only. Draft beer, wine, salad bar, chips, cookies, fruit, and varying entrees. The two we saw were hamburgers and fries one night, and meatball sandwiches and fries the second night. Breakfast, served every day, was varied and plentiful - eggs, meat, potatoes or biscuits, waffles, muffins, toast, bagels and english muffins, fruit, hot and cold cereal, rice and miso and juice. Coffee and tea are available 24/7 along with some fresh whole fruit.
The hotel has some nice areas for groups to gather, such as the library off the dining area, the sitting area in front of a fireplace, the trellissed courtyard, or at the pool/ hot tub. We used them all throughout the weekend.
For weekend guests, be aware that there is no on-site restaurant or bar, nor one next door, across the street, etc., so without a car you would have to walk along a deserted busness park area about 1/2 mile or more to a large shopping center with plenty of food choices. The only other alternative for lunch or dinner Fri - Sun is pizza delivery or packaged food for sale from the hotel pantry. In retrospect, I would have purchased some cold cuts or hamburgers/hot dogs for my weekend guests to barbeque in the courtyard area.
The hotel staff were very friendly and accomodating to our large group, whether getting and printing directions to the rehearsal dinner and wedding venue or providing a cooler with ice and cups for our family gatherings by the pool or in the courtyard. They also provided the shuttle service to and from the wedding venue, as part of the hotel room block. The drivers were courteous and the vans were clean.
Thank you staff at the Staybridge Suites, Lake Forest!
March 24, 2013