Rated 4.6 out of 5 by 200
Rated 3.0 out of 5.0 by acader1 Good Value, but needs upkeep
I stayed at this hotel with a colleague last month. The tub in my bathroom was not draining. It was a rushed morning and I had no time to call housekeeping to take care of the problem. I feel that the hotel staff should check everything before a guest checks into the room. My colleague's room however did not have any issues.
January 28, 2014
Rated 5.0 out of 5.0 by imz12c Right the First Time
Checked in later evening. Processed quick and accurate. Left no questions asked. Great show of professionalism and efficiency.
That's the way it should always be! Thanks.
January 27, 2014
Rated 4.0 out of 5.0 by Cowboypilot Decent Hotel
I do nt believe the hotel lived up to the standards of other Crowne Plazas I have stayed in and definitely did not live up to the IGH Platinum expectations. There was no bottled water offered or placed in the room, no mention of room upgrade was made, even to say no upgrades were available at the time.
The housekeeping employees were very friendly and did excellent work in maintaining the room.
January 27, 2014
Rated 4.0 out of 5.0 by ngoclien Restaurant
Everything is good except breakfast service very slow. Waiting too long for food
January 16, 2014
Rated 3.0 out of 5.0 by Tom M Good hotel bu...
The hotel itself, restaurant and staff are very good. The location should be but I had to wait at the airport 40 minutes to get picked up and take a taxi back to the airport in the morning because they don't start shuttle service early enough.
January 12, 2014
Rated 5.0 out of 5.0 by IHGGoldElite Very Nice Hotel
We have stayed at other IHG properties when visiting Orange County, but will stay here on future visits. Room was very nice and looked well maintained. Nice bathroom with rain shower and glass enclosure. Overall a very nice hotel and expericne. Looking forward to returning.
January 4, 2014
Rated 5.0 out of 5.0 by JackieJPS Lovely facility, conveniently located!
We enjoyed every aspect of our stay at the Crowne Plaza - from the moment we arrived until the time we departed. The staff was warm and welcoming, the room was very clean and comfortable, and the restaurant was terrific. We were only in the area for a day but would highly recommend the Plaza for any extended stay!
January 3, 2014
Rated 4.0 out of 5.0 by Visitor20132014 Front Desk Staff & Room Great! Event Staff....
I want to start off by stating that the woman assisting us at the front desk was pleasant, professional and cheerful. The room was very nice, modern and the bed especially comfortable.
The low score for 'staff and services' is solely related to the staffing at an event I attended while staying at the hotel. At this time there is no need to damper the party thrower's special day by sharing the experience with the wait staff as a guest of the event. However, as someone who worked in the restaurant/event/customer service industry, I would like to provide feedback to Crowne Plaza.
The wait staff at the event was overtly hurried and slightly rude. Items were missed and had to be repeatedly requested such as bread and a pitcher of water for the table. When one of the guests was presented with a salad that had walnuts, she asked if it would be possible to have a salad without walnuts as she is allergic. It is understandable that special requests can throw a kink in the rhythm at such an event, but the response form the server of "Yeah, but it's gonna be a long time." probably was not necessary.
Again, I want to be sensitive to the time restrictions staff is under and perhaps a bit overstretched. If more staffing is needed for an event that size, perhaps consider adding an additional assistance when planning the contract. During the course of the dinner, plates and silverware were abruptly removed with quite a bit of clanking and spillage. My dinner plate was removed while I was still eating (I had taken a break to the powder room). At one point I literally laid my hands atop my glasses to really drive the point home I did not want my glasses cleared.
So with this review, it is just a suggestion to remind the servers to be a bit more polished, discreet when clearing and a bit more polite.
Thank you for your time and best wishes for 2014.
January 2, 2014
Rated 5.0 out of 5.0 Great Service
After a trying day of car repairs and a delayed return home, I found myself entering the lobby of this wonderful hotel. Javi took good care of my family. I appreciated his willingness to listen and the complimentary breakfast. Moreover, the room was comfortable and the shower was fabulous.
December 31, 2013
Rated 5.0 out of 5.0 by Babyblue426 Great service!
We found the property an excellent value for the price. Room on the fifth floor was great and the staff were extremely friendly and helpful!
December 31, 2013
Rated 4.0 out of 5.0 by LALAE9 Enjoy this cozy spot!
Javier and Sam, along with the rest of the staff, made our stay pleasant. Brenda took care of us at our 2 breakfast meals very well!
Everyone tried to be of assistance to make our stay complete.
It was a return visit, as we had stayed there for a vacation in August, and were so pleased with the accomodations, we were eager to return, and will do so in the future!
December 30, 2013
Rated 2.0 out of 5.0 by MlndaM Changes not to a guest's benefit
I've stayed at this hotel since the 90's through different owners and name changes. This past visit, there were several annoying changes that make me wonder if I want to keep staying there. First and foremost: The $10 charge to park your car or use the valet. There's never more than 50 cars in the lot at xmas, yet management has blocked off most of the lot, forcing guests to use valet parking. When we got to our room, we discovered all vending and ice machines have been removed from the floors and are available on the ground floor only. The breakfast buffet included in our room charge, was unavailable because the hotel didn't have enough guests, so we had to order from the menu...and get dinged again for the cost of coffee and juice! There's only so much you can nickel and dime your guests before they start to resent it.
December 29, 2013
Rated 5.0 out of 5.0 by 2 Happy travelers 71 Fantastic
We really had a wonderful time staying at this hotel. The front desk, Arturo & `Imelda, along with Sam & Javier, were the best we've had during our two week trip in California. The restaurant, Brenda, Richard, and Ron, are very professional in all they do.
We have found our second "home" at this hotel while we visit Costa Mesa, and the Newport Beach area. We stayed four day's and every day was fantastic.
December 28, 2013
Rated 5.0 out of 5.0 by DMSterling Great place, good location, excellent service
Had to stay here for a quick business trip and was very pleasantly surprised! Rooms were very comfortable and recently updated. The breakfast included was great and had a pretty decent selection. Most important was the service - from the Valet (free BTW) to Ashley at the bar, it was top-notch. Everyone was helpful and very friendly - well worth it. If you are ever traveling to Irvine/Orange County, this is definitely the place to stay.
December 16, 2013
Rated 3.0 out of 5.0 by DF123 Don't expect to be picked up from the airport and hope you're not thirsty!!!!
After phoning the front desk to send the shuttle, I waited for 75 minutes. I decided that I'd walk to the hotel, 3 miles away, with my wheeled luggage, to see if I'd actually see the shuttle or see if there was a traffic problem. There wasn't. Seems like a Holiday party was taking up the staff's time. When I arrived at the hotel 3 hours after my flight landed, there was some surprise at the front desk and they were genuinely upset that I was put through this ordeal. They were gracious enough to apologize for the recently departed staff's error in not sending the shuttle and compensated me in free drink coupons at their bar. That was nice and all was good, except I sat in the bar unnoticed for over 30 minutes. My futile attempts to flag down one of three waitresses / bartenders went unnoticed. Bummer. So I decided I would go a block away to the local 7-11 store and buy a beer, return to my table (still open# and consume my tall boy while remaining unnoticed. Unbelievable!
I will say breakfast the following AM was sufficient and drinks that afternoon were well attended and service was as expected. I've never experienced such a calamity of events as this at any hotel #I travel weekly), so it warranted these comments. I actually chose the hotel and location based upon all of the positive reviews. However, I doubt me or my company will return.
December 9, 2013
Rated 5.0 out of 5.0 by WWTravel Pleasant Experience
We spent 3 nights there during Thanksgiving, to meet family, firiends, and shopping. The location is convenient and great, nearby there are very big and fancy shopping mall, a lot of restaurants, and a Japanese Market. The staff are friendly and helpful. The room is clean and nice. We had breakfast there every morning, and food were great. We will definitely stay there if we go back again.
December 7, 2013
Rated 5.0 out of 5.0 by kstreo Service, service, service
The room is great, but the service is just over the top amazing.
I love coming to Orange County because people are generally friendly and laid back. The staff at this hotel were super friendly and helpful.
It started out with the valet attendant, Pierre. A lot of hotels don't realize that the first interaction sets the mood for the entire visit. The first interaction was with Pierre, who was simply delightful. He didn't mind the plethora of questions and was in an amazing mood. Valet guys are usually angry about something or in a hurry, but this guy was the opposite. He was helpful and friendly. GREAT first impression of the hotel. Kudos.
The front desk staff were equally helpful. They were very cheery and kind. It was pretty cool to see how great everything was. There were smiles all around.
The room was super spacious and comfortable. It looks almost new and the furnishings were top notch. It has a modern and comfortable design. Great job on that.
Breakfast at the restaurant was also amazing. The food was great, the service was also great, and the atmosphere was really wonderful. The waitstaff really knew how to make a guest feel right at home.
What a wonderful experience. If I'm in the area, I won't stay anywhere else.
December 3, 2013
Rated 5.0 out of 5.0 by Foreigner01 Great Staff. Good value.
My staff at your hotel was simply excellent. Rooms were very good, a-la-carte breakfast a great idea, dinner when we ate there was perfectly cooked, was fresh and delicious. The best part through was your staff. Every one of them were pleasant and joy to work with. It is so very important for every guest but particularly those who are away from families for a long time that they are in a place where they feel welcomed, where staff are happy and show that to their guests and actively engage with the guests. There was only a small issue with my laundry which because I was checking out early was not dealt with but I will take that up separately with the front desk by phone. Overall I was very impressed. We both work in the service industry and so often it is the tough situations that our staff are dealing with. Your team are credit to your brand. Well done and keep it up!
November 30, 2013
Rated 5.0 out of 5.0 by Tigereg Great hotel with great prices
I stayed at this hotel back when it was a Holiday Inn 5 years ago and come to find out it was bought out and change. The rooms were upgraded from the Holiday Inn so that was a big surprise. The inside of the of the rooms were nicer than the Hilton I had just stayed at in San Diego.
My only disappointment was that when it was a Holiday Inn they had a free breakfast for those who were staying at the hotel. The breakfast at the crown plaze was only $10 for guest (Pre-Pay price at booking) which was very reasonable considering it's a nice place to dine versus your normal mid-level hotel.
I was very impressed and will stay here again next time I make my way to Costa Mesa. Location is very central to the area. You are 10 minutes from Irvine, across the street from the mall and shopping, 20 minutes from Newport Beach & Laguna Beach.
November 26, 2013
Rated 5.0 out of 5.0 by Telferdog06 Great service and helpful
I felt like I was a valued customer and that the service I received from the front desk sold the deal. Courteous, friendly, and welcoming. Good visit.
November 19, 2013
Rated 5.0 out of 5.0 by NVLandShark Great room, shower and facility
I attended a conference in Costa Mesa and had my first experience with Crowne Plaza. The only improvement I could suggest is to put a mini-fridge in the room. The bed was VERY comfortable. The shower was second to none. In fact, I'm going to remodel my bathroom shower becasue of the one at Crowne Plaza. The food was great and staff were ALWAYS looking for ways to assist. Whenever I travel to Costa Mesa or Orange County, I know where I'll be staying! I HIGHLY recommend this property!!
November 16, 2013
Rated 5.0 out of 5.0 by SXYBT SXYBUT
The room was very clean and nicely furnished. The bed and pillows were comfortable. The staff treated us great and went out of their way to make our stay pleasant. We will definitely stay here in the future.
November 13, 2013
Rated 5.0 out of 5.0 by howard7 better than expected staff terrific
great staff went out of way to help will be back is best recommendation
November 9, 2013
Rated 5.0 out of 5.0 Tremendous example of caring and positive attitude
My stay at the hotel was excellent. All the staff have been fabulous, which I attribute to good management training the people well. As a Platinum IHG member I stay at a lot of hotels, and the Costa Mesa location is certainly among the very best.
November 9, 2013
Rated 5.0 out of 5.0 by Drew1973 Perfect stay
After driving from San Diego on our way to Las Angeles we stopped over for the day and from the moment we arrived we where looked after, we where welcomed by the valet parking team who helped with our bags and chatted with us at reception until we got served by the hotel team. Our room was perfect very clean and comfortable. We spent some time in the jacuzzi and pool area before returning our room. Room service was fast and the pizza we ordered was divine. I would stay here without a second thought and would recommend the hotel to anyone.
November 2, 2013
Rated 5.0 out of 5.0 by FunFolks Great Facility
Well appointed hotel with very comfortable beds and courteous service. We thoroughly enjoyed our stay and would highly recommend it to anyone. It is w/in 10 minutes of John Wayne Airport and just across the bridge from a large shopping mall. Lots of restaurants nearby also.
November 2, 2013
Rated 4.0 out of 5.0 by arlolove Comfortable bed and great service. Get a room away from the highway.
The crowne plaza was very nice. THe rooms were clean and the bedding was very nice and crisp. The pillows are perfect! My only difficulty was with the noise from the highway and the noise from the air conditioning. After a night of very little sleep due to the noise, I was moved to a room that did not face the highway. This made the room much more quiet! However, the air conditioning unit in the room was very loud. I was surprised that the hotel does not offer ear plugs. They are not available at the hotel or at any of the convenience stores closeby. Believe me, I searched for them. The breakfast from the menu was very tasty and beautifully presented. The staff is extremely helpful and very friendly.
October 30, 2013
Rated 5.0 out of 5.0 by JWalt Great hotel with even better service
Very clean stay. I was impressed to start off by how polite the valet was. Then the front desk employees. Staff was great and so was the hotel room. Nice job on the renovations.
October 23, 2013
Rated 1.0 out of 5.0 by kpinney Not all Crowne Plazas created equa
I scheduled two nights at this hotel and ended up staying one. Obviously what one Crowne Plaza (Fort Lauderdale) is not what another will be like. It was dirty, lacking amenities, and my room was facing the street which equated to lots of traffic. What little sleep we did manage was interrupted by landscaping front he Hotel staff at 7 am! I will say manager was pleasant enough to refund my money for the 2nd night.
October 21, 2013
Rated 5.0 out of 5.0 by Gymflea Wonderful Hotel
We had our house tented and needed a place to stay that accepted pets. We chose the Crown Plaza and we were delighted with the wonderful, caring staff. The Hotel was spotless and very comfortable. The restaurant in the Hotel was excellent as well as the room service.
We highly recommend the Crown Plaza in Costa Mesa as a home away from home.
October 17, 2013