Rated 4.5 out of 5 by 136
Rated 5.0 out of 5.0 by neens Beautiful facility - sleek and contemporary
Loved our three night stay at the Crowne Plaza Costa Mesa. Great location for visiting Laguna, Newport and DisneyLand. Lobby, restaurant and rooms were all beautiful with a contemporary decor - clean and sleek. Spacious rooms. Very quiet - could not hear the rooms around us or folks in the hallway, and we were right next to the elevator. Beds super comfortable. Great shower pressure in bathroom was an added bonus too.
On the negative side, the hallway carpets were stained - looked dirty. There is a fee for parking.
Overall, loved our stay and would absolutely recommend this property to anyone.
April 8, 2013
Rated 3.0 out of 5.0 by MSSki Has Potential
This property has potential. The rooms feel more upscale but the hallways are gross; specifically, the carpeting (at least on the second floor) was full of stains. The room was nice and the bed was very comfortable. The bathroom shower head was great but the shelving unit for shampoo and soap was missing (you could see where it used to be). I was charged $10 for parking even though no such charge was made when I stayed there in October. The reason I was given was because all the other hotels were charging; bad answer. You should continue not to charge parking and advertise it on your site. You are giving me a reason to look around.
April 8, 2013
Rated 2.0 out of 5.0 by Mantha Upkeep of premse
Floor carpeting is pretty much soiled and not to the standard of Crowne Plaza chain
March 31, 2013
Rated 5.0 out of 5.0 by Jeffrey01 Great Experience
For being in Costa Mesa I was amazed t the quality of this hotel!
March 29, 2013
Rated 5.0 out of 5.0 by milocat007 Exceeded expectations
Very nice place. Quiet even though it's close to the 405. Comfortable bed and furniture; very nice bathroom. The front desk was very responsive when I called about some noise in the parking lot late at night.
March 29, 2013
Rated 5.0 out of 5.0 by VannB Best Showers in California
This was a great hotel with the best showers in California. Very helpful staff.
March 27, 2013
Rated 4.0 out of 5.0 by Meme5 Large room with sofa bed good for families
2nd stay. Very nice to have kind bed and queen sofabed for teen, good size room. The bathroom could use some minor work - towel rack was off the door. The carpet had some large sticky spot in front of the TV. Could use a good cleaning. (Room 430 something), Including either breakfast or parking would be nice. But staff is great, getting away from Orange County airport noise (where all the other hotels are) is great, rooms are very quiet. Lobby and grounds are well kept. Will come back.
March 24, 2013
Rated 5.0 out of 5.0 by Candy911 love this hotel
from the free paring and the free wifi
and the beds and spa bathroom
March 21, 2013
Rated 5.0 out of 5.0 by Gary79 Excellent!
Ecellent hotel with the friendliest staff. Nice clean comfortable rooms. Good Kurig coffee in the rooms. Ate breakfast and dinner there twice, Very good food.
Nice big clean pool with plenty of towels. Highly recommend this hotel
March 21, 2013
Rated 4.0 out of 5.0 by MrTravel Pleasantly surprised
When I pulled up to this property it looked like an old, tired property. Not in bad shape, but just old, dreary, in need of a shot in the arm. I figured it's just another airport area hotel. People stay there anyway- why bother renovating it.
I was wrong. The lobby area is dated, running straight into the dining area. In this space, the hotel was like all the other tired spots. But, the front desk service was very good. Friendly, efficient. And, when I got to my room- my entire experience was changed- for the better.
Not elegant, but very nicely done. The room was comfortable. More contemporary in feel. Nice bedding. Very comfortable bed. Great....Great shower. Good lighting. I even had good room temp control.
So- for comfort, a good night rest, great shower- that's really all I want- this hotel did great. How good? I'll book it again on my next trip to that area. No question. That's the best recommendation I can give it.
I pay a lot more for much less comfort, and more hype way too often as I travel. This was a nice surprise. It'll get me looking at Crowne Plazas going forward.
March 19, 2013
Rated 5.0 out of 5.0 by SteveSemper BEYOND OUR EXPECTATIONS
About a week ago we checked into your Hotel for a short over
night stay on our way back to San Francisco. We were
given the corner room behind the elevator on the 5th floor.
What a lovely appointed room. The bathroom, bedroom area
beautifully done and interior accents lovely, which included
the linen used in both rooms. Your front desk was very helpful.
We had stayed at Crown Plaza in Queenstown New Zealand
5 years ago with the same great experience. We look forward
to future visits with your fine properties.
Steve and Cherrie
March 19, 2013
Rated 5.0 out of 5.0 by Maxie02 Exceptional Customer Service
I was here on business and pleasantly surprised at the quality of the hotel and considered it an excellent value for the corporate rate I received. It appears to have recently been remodeled, very nice furnishings, dining & lounge area. Can't beat the location, either.
It's the service extended to the guest that is the primary reason for this review. My room experienced a small drip/leak from the ceiling and within 5 minutes of my call a repairman was dispatched and fixed the leak and also checked on the upper guest room to ensure no additional damage or leaks. Within an hour, the night manager contacted me and kindly offered to move me and my belongings to another room. I declined as it wasn't necessary at all, very small leak and my concern was more the hotel's property than a minor inconvenience to me. I was so very impressed with the level of service extended to myself and to the other guests in the lobby. I look foward to returning to the Crowne Plaza and will highly recommend this hotel to my department.
March 17, 2013
Rated 5.0 out of 5.0 by Mitch27 Wonderful Staff
Really nice room...clean, roomy, great bed and linens. Shower was the best. The staff is really helpful and friendly and Frank at the front desk was especially nice.
March 12, 2013
Rated 4.0 out of 5.0 Bath room
Everything is good. I think there are rooms with bathtub. The room I was in did not have a bathtub but shower room. If I prefer bathtub, should I ask fo it?
March 12, 2013
Rated 4.0 out of 5.0 by donbmcd Stay here one a week
It's quiet - nice and quite, and if you need room service it is quick and tasty!
What more do you need to know. The bed is comfortable, and the staff is polite and remembers my name.
March 9, 2013
Rated 4.0 out of 5.0 by borey2 Pillows to Bulky
I enjoyed the stay tremendously. I simply could not sleep because the pillows were too bulky. Other than that the ambiance and decor were very impressive.
March 4, 2013
Rated 5.0 out of 5.0 by normdonrick Service makes the difference
Yes the room is very nice and the hotel has a great look to it, but the service is what seperated it. Jorge was there for check in and check out. He gave me my Platinum free breakfast coupon and while we were talking he relaized I was picking my wife up at the airport he gave me another coupon for her breakfast also. A nice touch. Also good recomendations for Dinner (go to Habana, very cool very good). I needed directions in the moning and he was glad to help.
February 28, 2013
Rated 3.0 out of 5.0 by KLMc Poor Service
Rooms were well decorated but not taken care of. Had issues with lighting and plumbing that were requested to be repaired (2x) and weren't. Exercise room was well equipped.
February 26, 2013
Rated 5.0 out of 5.0 by Rose100 An all around fabulous experience!
Words are hard to find to say how much the hotel provided a great experience. I had a medical need for a refrigerator and one was provided. That one item eliminated a huge problem I would have had. The room was large and all items in the room were very nice.
The bathroom had a separate commode which is not often found. The shower head was ultra large with copious amount of controlled warm water.
The staff could not be more helpful and went out of their way to make my stay comfortable and enjoyable.
February 24, 2013
Rated 5.0 out of 5.0 by LittleLady VERY comfortable, clean and staff was EXCELLENT
What a personable, helpful, considerate staff. From the front desk to the wait staff to the conference assistants - All there to be attentive to the customer's needs. I have not seen this kind of care in a hotel in a loooong time. I'm very impressed with the prices and the dining facility too. The prices were very fair and the food just fine.
The comfort of my room was exceptional. Truly a great experience. I have been travelling many years and this hotel is given an A++. Thank you for a great four days with you.
February 24, 2013
Rated 5.0 out of 5.0 by ChadT Nice Place, Nice Price
Super nice rooms, a great place to relax after a long conference. Very enjoyable stay.
February 22, 2013
Rated 5.0 out of 5.0 by DoingBusinessinIrvine Newly renovated and super friendly service
Ended up chosing this hotel as I traveled into Irvine last minute and many hotels were full. I was very surprised by the nicely renovated hotel and superb service. The hotel provided a shuttle to take me to a business meeting nearby and the shuttle driver wouldn't even accept a tip! I was also given a room upgrade upon check-in even though I don't have status with this chain. I'll definitely consider staying here next time I'm in Irvine.
February 18, 2013
Rated 5.0 out of 5.0 by KnowMyHotel1 This should be a training hotel for Crowne Plaza brand
I am a multi-year Platinum member and I am quite familiar with what to expect from this brand. My company switched to this Crowne Plaza Costs Mesa as our contract hotel for 2013, so I have already completed 4 stays and have been pleased with each one of them. This should become a training hotel for the Crowne Plaza brand.
I am going to echo the countless of other 5 star reviews and will summarize my experiences as follows:
1) Truly caring and extremely friendly staff, from every department. This is very consistent over the 8 nights I have spent at this property.
2) Impeccably clean and modernly decorated rooms with a very business friendly desk - plenty of power plugs on the desk and a well-managed internet system that allow guests get an equal share of the available bandwidth.
3) One of best hotel bath amenity collections from TempleSpa, that will ensure you'd have a good hair and skin day after your stay.
4) A 24hr fitness center with most commonly needed equipment, all in good and working order.
5) High quality in room Keurig coffee and tea amenities.
6) Well priced breakfast buffet with a fair selection of high quality breakfast staples including Starbucks coffee.
As a road warrior that spend more nights in hotels than my own home, I have seen my share of hotels. This property excels in every area and manages to ensure the excellent service remain consistent over multiple stays.
Kudos to the hotel management for making guest and employees equally happy.
February 16, 2013
Rated 5.0 out of 5.0 by TLG12 Impeccable! Fabulous! Fantastic! Excellence at It's Best!
Words can not express my gratitude to the staff and hospitality team at this hotel! From the idea of hosting our team meeting in Costa Mesa to the final day of my stay, every detail was handled with care and excellence!
My team of 75 enjoyed themselves! I didn't hear a single complaint about anything! We were very well taken care of by Oscar, Keith, Lori, Javier, Dave, Greg and Kari. Guys we thank you so much, and we can't wait to see you again! You truly EXCEEDED the expectation of our group. Although we were in your hotel, it truly felt like home!
February 14, 2013
Rated 5.0 out of 5.0 by Timetorelax Elegant and comfortable hotel
I was amazed at the elegance of this Crowne Plaza. We like staying at the Crowne because we get the upper floor without all the noise of normal hotels. Jorge at the front desk was extremely pleasant when we checked out. I would highly recommend this hotel to anyone.
February 8, 2013
Rated 5.0 out of 5.0 by LK830 Best hotel experience
We had a group of 73 people stay at the Crowne Plaza for 3 days of meetings. Everyone from housekeeping, the front desk, maintenance, the shuttle driver, wait staff and especially Lori the Sales Director and Keith the Meetings Director did an outstanding job. Everyone was very attentive, pro-active and at our every beck and call. Our meetings ran very smoothly and we couldn't have asked for a better hotel, location or hotel staff to host our meetings. I didn't hear a single complaint from anyone in our group of 73. Everyone in our group had nothing but compliments, from the food, the service, the comfortable bed and pillows, and the amazing showers and high UNinteruppted internet speeds. I hope to have all of our meetings here!
January 30, 2013
Rated 4.0 out of 5.0 by SamSmith Week Stay in Jan. 2013
Stayed for a week with several co workers.
Wonderful shower, nice keurig coffee maker, and awesome bed and pillows, decent TV channels, and the overall cost was reasonable.
-Asked for specific type of coffee that others had, did not recieve. kept getting type that i didnt like.
-Internet interrupts connection every 20 minutes, so it is impossible to keep a connection to company servers or keep licenses active. Also makes online gaming impossible.
-Breakfast / drinks / food in general is way overpriced, and the coffee wasn't worth it the cost. Went next door for breakfast and never ate in after first morning.
-inconsistent news paper delivery. some of us got the paper, others didnt.
-rooms smelled like it was just painted along with the whole floor.
-had to have the 'engineer' replace the room router, and needed a new network cable.
Due to the issue with loosing connection on the internet, i would not recomend if you need to work from the hotel or wish to game from the hotel. This is company policy so i am told.
I doubt i will stay again if i need to work from the hotel, otherwise i would recomend.
January 16, 2013
Rated 5.0 out of 5.0 by christo Warm, consistently polite staff; delightful room & appointments
Located directly off a highway and also a main road in Costa Mesa one might expect more of a motel than a hotel. Well, you'd be surprised. The staff is prompt and authentically courteous; the rooms are nicely furnished, super clean, and the bathrooms are both spacious and nicely appointed. Its location is ideal, the food (room service) is pleasant, and a short stroll could also lead to you to a variety of other restaurants within one-block.
January 15, 2013
Rated 5.0 out of 5.0 by Nido Great service
We always enjoy our stay. The staff is extremely nice and accommodating . We especially enjoy the shuttle service. We highly recommend this location to all our friends. Look forward to staying there soon.
January 6, 2013
Rated 5.0 out of 5.0 by LiTo Pleasant surprise for an early departure from John Wayne Airport
There was a special offer for this room and the location to the airport made it a perfect choice. No airport noise, beautiful room, comfy bed and lovely lobby/ bar. Very friendly staff and a free shuttle to the airport. We were not charged for parking which made it an extra value as other area hotels charge for parking and their reviews were not compelling. I would stay here again!
January 6, 2013