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Rated 4.7 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by Great comfortable stay The staff was friendly and helpful as usuall. The room was clean and comfortable. September 1, 2014
Rated 5.0 out of 5.0 by Never done extended stay before and now we will The staff was great! No matter who was on desk duty, they greeted us by name (makes us wonder if they microchipped us :). Seriously, we never waited more than a few seconds for a response at the desk, and that was as early as 7AM. The facilities were great and everything we needed like gym and laundry were free. None of the fee add-ons you here so much of on the news recently like parking fees and wifi fees... FREE! Our pet friendly suite was surprisingly clean... did not expect that... no stains or odors (and we stayed just over 2 weeks). August 30, 2014
Rated 5.0 out of 5.0 by Very easy to change rooms When we arrived, the suit type my company has a negotiated rate with was no available, so we rented a different suit for 2 nights before changing over. The staff let us move seamlessly before the normal check in time so we didn't have to remove all our stuff at "check out time" and wait 3 hours before "checking in". I really appreciated that! August 30, 2014
Rated 5.0 out of 5.0 by Affordable and relaxing This hotel was a great find to say the least. We sold our home in 3 weeks and wanted to travel some before settling into another. Candlewood Suites offered us the luxury of a full kitchen, living room, a private bedroom, and a spacious bathroom. Lots of cabinet space for extras including a nice size pantry for an extended stay. Being pet friendly was a plus. The helpful and friendly staff along with the amenities add a nice touch to this hotel. We will definitely stay at Candlewood Suites again. August 15, 2014
Rated 5.0 out of 5.0 by Beautiful room and friendly staff I stayed here for only one night and was very impressed with this room. It's very pretty, with dark wood cabinets and nice furniture. There was plenty of room for working on my laptop. The kitchen was very well stocked, although I didn't really use anything there. The bathroom was also very pretty. I would also note that everyone working at the front desk was very nice and friendly. I was travelling with my dog and they gave me a room on the first floor so that I had access to go outside. I thought the hotel was convenient to major roads and places to eat, without being right in the middle of everything. It was nice and quiet there and I felt safe. If I return to Jacksonville, this will be my first choice for a hotel. August 10, 2014
Rated 5.0 out of 5.0 by An Outstanding Stay We enjoyed every aspect of our stay, and we have already recommended Candlewood Suites to several of our friends. Our room provided everything we needed, and the staff went out of their way to make sure we were comfortable. We will definitely stay will Candlewood Suites again in the future. August 2, 2014
Rated 5.0 out of 5.0 by Greate Service This is a very nice suite. The only thing I would add is a business center. I travel a lot for work and could have used one on this trip. The staff and worked out a way for me to complete the transaction that I needed to. So give them all the accolades you can. July 27, 2014
Rated 5.0 out of 5.0 by Very clean with great staff. We were very happy with this hotel. Clean, comfortable and very hlelpful staff. I stayed for several weeks, and had no problems. July 23, 2014
Rated 5.0 out of 5.0 by Friendly staff. Nice accomodations. The is my hotel of choice to stay when I visit the Jacksonville area. July 22, 2014
Rated 5.0 out of 5.0 by Great Place to Stay! I can't say enough good things about the staff. They are very friendly and helpful. When we are in the Jacksonville area we always stay at this hotel. Not one time did I any problems. I would recommend the hotel if you are going to be in Jacksonville. Nice hotel! July 16, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and convenient to Mayo Clinic We'd stay again as it was comfortable, clean and convenient to Mayo Clinic. We're glad we were able to find accommodations at Candlewood as we knew we would be in Jacksonville for an extended period of time. July 15, 2014
Rated 5.0 out of 5.0 by Recent stay Easy access to Mayo Clinic. Friendly staff, great room. Great value for price. July 10, 2014
Rated 5.0 out of 5.0 by OUTSTANDING Could not ask for better hotel then this one. This is what every hotel across the US should look,act,and perform as. If you need to stay somewhere this is the chain of hotels you want to go with. July 10, 2014
Rated 5.0 out of 5.0 by Great 1st experience Very friendly staff, especially the front desk. Room was very spacious. Made you feel like you were at home. Front desk enrolled us in the IHG rewards program during checkout since we forgot to do it online. Can't beat the price. July 9, 2014
Rated 5.0 out of 5.0 by Great Price for a suite! The cost of staying at Candlewood Suites is so affordable. I love having the use of the kitchen in our room. The front desk staff was friendly and made us feel at home. July 8, 2014
Rated 5.0 out of 5.0 by Comfortable Visit Room was comfortable and quiet. Received a very friendly greeting at the front desk. July 7, 2014
Rated 5.0 out of 5.0 by Great Stay I recommend this hotel the location is perfect for shopping and restuarants the staff was very friendly and the rooms were clean and comfortable I would definitely return to this hotel July 2, 2014
Rated 4.0 out of 5.0 by Perfect for Mayo Clinic Visit This Candlewood Suites is a typical experience for the brand--great value, great facility, great price. Nice staff and facility--everything you need when you don't need the frills. June 28, 2014
Rated 5.0 out of 5.0 by Great Stay! This was exactly what we needed for the 5 days between moving to the area and closing on our new house. June 23, 2014
Rated 5.0 out of 5.0 by Awesome Stay as usual!!! Always use this facility when in the area. Great location very quite and never disappoints!!! June 22, 2014
Rated 3.0 out of 5.0 Inconsistency This hotel seemed to do there own thing in regards to the way payment is taken in all other Candlewood Suites. June 18, 2014
Rated 5.0 out of 5.0 by Great staff and quiet facility The staff here are great. I work nights and had no issues sleeping during the day except for the curtains blowing into the room which let in a little more light than other Candlewood Suites. Very minor issue. An automatic front door would be a great remodeling idea for the future to aid in entering with a luggage cart or wheelchair. June 18, 2014
Rated 5.0 out of 5.0 by Always accomodating The employees are always helpful and do everything within their abilities to help us when we are in town. Customer service is one of our main reasons for always returning. It is also a very good value for the money. June 17, 2014
Rated 5.0 out of 5.0 by Great Experience Friendly staff. Clean and quiet room. Check-in and check-out efficient. June 13, 2014
Rated 4.0 out of 5.0 by Definitely Recommend Loved this hotel. Rooms look just like the pictures, super clean, and comfortable. Everything you need is within reach of the facility! June 12, 2014
Rated 3.0 out of 5.0 by o.k. visit Although a bit difficult to locate amongst all of the competing hotels in the immediate area, this place was o.k., an average Candlewood Suites. Front desk help was excellent. Room was average. Pet friendly which is a plus for animal lovers. Would stay here again. June 12, 2014
Rated 5.0 out of 5.0 by This is a reliably pleasant chain of hotels. Enjoyed the stay. Provided well for my needs. Centrally located for my appointment at the Mayo Clinic. June 10, 2014
Rated 3.0 out of 5.0 by Very clean, quiet, great value Very clean, quiet atmosphere. Lowest price hotel I found that was high quality. Bed bothered my husband's back. Pillows need exchanging. Lumpy and uncomfortable. Bathroom and kitchen were immaculate. June 9, 2014
Rated 4.0 out of 5.0 by Terrific customer service....again! This was my second visit to this location and it did not disappoint at all! Upon my arrival, I was pleasantly greeted by Ms. Genslinger who saw to my request for a top floor suite. I was concerned my suite would encounter a lot a noise since it was near the elevator. This turned out to be a non-issue; I slept like a log and hardly heard a peep the two nights I was there. By the way, I let the front desk know I needed a second night added to my reservation; it was taken care of pronto! The Candlewood Cupboard was a little pricey (which I expected), but choices were fine. Also, the gentleman at the front desk in the morning (his name escapes me) was great with customer service as well. Again, I would recommend this location to anyone visiting Jacksonville. It's not far from downtown, great shopping at St. John's Town Center and a short drive to the beaches. June 7, 2014
Rated 5.0 out of 5.0 by Great Experience We recently stayed for two weeks at this hotel, while our daughter recovered from surgery. The suite allowed us many of the comforts of home while going through a challenging event in our lives. The staff were great, very helpful and friendly. The suites have recently been renovated and are clean and well apportioned. The kitchen is fully stocked with all the items you need, and having a full-sized refrigerator and a dishwasher, makes an extended stay very convenient. The area is safe, you can walk, it's easy to access food and other needs. And the cost is much more reasonable than other local hotels. I would stay here again. June 7, 2014
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