Rated 4.6 out of 5 by 128
Rated 5.0 out of 5.0 by DDBA Outstanding service
The service we experienced at this hotel was incomparable. The hotel was very busy with 4 high school graduations and a large wedding. My family was treated like we were the only people in the hotel and there are no bad things. We did not have dinner in the hotel and the restaurant sadly did not offer lunch. The breakfast is typical with not much variety and wasn't really all that good or even hot. Our room was very well sized, our complaints were few but included lack of outlets to charge cell phones, etc and there were issues in the bathroom including a lightbulb that was out and never repaired and the toilet roll holder was broken.
June 4, 2014
Rated 5.0 out of 5.0 by Char21401 Loved the bathroom
The room was very spacious and comfortable. I especially loved the bathroom shower. It was glass enclosed and a walk in. and slightly larger than the standard tub replacement size. If I was designing the bathroom, I would have placed the towel rack in the bathroom proper and not in the shower where towels can get wet. I liked the granite surface at the sink. It would be better to have a single lever faucet for ease of use.
I appreciated that there was a microwave and fridge even though I had no need for them at the time.
Perhaps the only negative to the room was the AC/heat unit. The controls did not seem to match up to what I wanted to experience. For instance, I wanted to stop the unit but it did not respond immediately. I couldn't get it to just turn off. Also I wanted it to be a bit warmer and I kept getting cold air when I turned it to the warmer setting. It just seemed to be really confusing.
Also, I guess I was expecting a complimentary breakfast, but I guess that is only at the Holiday Inn Express facilities.
All in all, though, it was a good stay and good facility. And I loved that bathroom!
June 4, 2014
Rated 5.0 out of 5.0 by zionusa Would stay again
I would definitely stay here again. It was clean, safe, and I was impressed with the quality for the price.
June 3, 2014
Rated 5.0 out of 5.0 by travelers55 JAX 4 ever!
If you don't stay here you are NUTS! The staff from maintenance to manager can not be beat - anywhere on this planet! Stayed on a whim, and didn't want to leave. We will make this hotel our once a year stop for ever...you cannot imagine what a FANTASTIC staff exists at this hotel. Other plus: very clean with housekeeping ready to serve in any way possible, nothing is asking too much. You have it all your way, and feel like royalty! We've traveled all over the world and who would think that the BEST service came from Jacksonville, FL & the Holiday Inn. There are not enough "stars" to rate this hotel to the extent of what it deserves. We didn't want to leave, and you won't either.
June 2, 2014
Rated 5.0 out of 5.0 by flachums Great hotel, ok price
This holiday Inn is everything you would expect, including cleanliness and courtesy and friendliness of staff. I had the room for two nights, and didn't want my room disturbed while I was out, and the cleaning staff honored my request. I would like to see a little lower price.
June 2, 2014
Rated 5.0 out of 5.0 by Feel like a Celebrity! Stay Here for Royalty/Celebrity Treatment!
Still Here! Booked 2 nights, added 2 nights & 1 more just now. Can't seem to leave it is just that TERRIFIC! From Maintenance to Mangement: professionals overwhelming you with kindness, courtesies, and respect! Unbelievable: maticulously clean, wonderful food and bar, staff that remembers and greets you with every encounter, manager spends time getting to know you. It takes "your breath away" to be here. Don't miss the experience of royalty/celebrity treatment! No other hotel can top it, 100 stars!
May 30, 2014
Rated 5.0 out of 5.0 by Eliz. Excellent visit
As Platinum Members, we were upgraded to the "Fitness Suite". This is one oif the nicest rooms that we have ever had at a Holiday Inn. We enjoyed both breakfasts from the on-site restaurant . There was a buffet, but we enjoy small breakfasts which is cooked to order and the food was hot and delicious. The happy hour, $2 beer and free appetizers, was a plus! Linette was very personalble and carried conversations with her patrons. We will definately stay here again if we are in the area :)
May 25, 2014
Rated 5.0 out of 5.0 by ALV358 Great Service!!
Mandy & Lynette are Professional warm and friendly! They are a Great attribute to the Hotel. Thanks for a great stay
May 17, 2014
Rated 5.0 out of 5.0 by Magoots Bravo! Well done
Very nice facility. Welcoming, Clean and Comfortable.
Accommodating staff, professional, knowledgeable and well
prepared. Hot coffee in lobby also fresh ice water with lemon.
Great stay....quiet. Will stay again in three weeks.
Your money's worth!
May 10, 2014
Rated 5.0 out of 5.0 by Dino Daniel Great stay
I checked into this hotel late at night and everyone treated us with upmost respect. I will stay a this hotel again if I am in this area.
May 3, 2014
Rated 4.0 out of 5.0 by seminole2 Holiday INN and Suites Orange Park fl.
Hotel was very nice we had a Queen Fitness Suite, There was 5 of us so we had plenty of room, wish more Hotels would have rooms like this one.
One thing I thought was strange was they were only giving Beer when checking in, thought it would be nice if they at least offered you a bottle of water or Soft Drink, I did ask and they said they don't have either.
April 30, 2014
Rated 5.0 out of 5.0 by Jim 1947 Comfort
Super Coffee in the morning
USA Today is appreciated
Personnel with smiles
April 28, 2014
Rated 5.0 out of 5.0 by Hiroko Great Service
Because of the great service, our future travel plans will include Holiday Inn. Thanks Bobby, you could not had done more to make our stay "perfect".
I had two rooms so do I get another 500 points ?
April 21, 2014
Rated 5.0 out of 5.0 by Weasel50 Military Stay
Very Clean place to stay, hotel staff is great. Nothing in area to do if you wants to get out an explore area. Only con is the over price breakfast. every Holiday Inn I have ever stayed in have free breakfast,This place charge $10.00 not worth it. plus Internet is bad. In and out my whole stay.
April 19, 2014
Rated 2.0 out of 5.0 by Donwms Loved this hotel in the past five years, not so much this trip
I don't know if the hotel is under new management or what. But this trip was not up to their usual five star I have always given them. We have stayed several times a year for the last six years and our service was excellent. Alas this trip not so we had a suite that was not serviced in the time we were there. Had to request towels, due to the whirl pool and none servicing the room. Housekeeping said we had a do not distrub. That was nor ever has been the case.
The old management had converted a Marriott customer over to Holiday Inn. Now we do not plan to go back to Wells Road.
Cob webs in the ceiling, just not spit N span as it use to be. As I checked in I even recommended the Inn but no more.
March 28, 2014
Rated 5.0 out of 5.0 by BrokenDownCar CLEAN and Modern New Accomodations
After a week's visit in Florida, we were driving home to Pennsylvania when our car broke down. We were forced to stay a few extras days while our car was repaired. We happened upon this Holiday Inn, as it was near the dealership our car was towed to.
This place was a breath of fresh air, the gentleman at the front desk was fabulous, his name was Bobby. We were tired, grouchy, and upset about our car, and he was so friendly and nice.
We got a room quickly, and it was VERY clean. Having a room where we could relax made our automobile situation more tolerable.
The only con would be the internet, it was very spotty, kicking me off repeatedly.
However, I would definitely recommend this Holiday Inn to anyone that needed to stay in the area.
Matt and Jodi
March 24, 2014
Rated 5.0 out of 5.0 by Sparki Comfortable Clean Bed - Bobby was very accommodating
This location hosted our large family for a family members wedding. Bobby was extremely helpful and professional. The building was clean and very nicely decorated. Will definitely stay her again.
March 24, 2014
Rated 5.0 out of 5.0 by Bob C Great place to stay!
Great staff and a really nice place to stay! Will definitely stay with this facility again!
March 23, 2014
Rated 4.0 out of 5.0 by JodiV Average stay
The wiifi kept kicking me out. Very frustrating when working.
The hotel boasts water conservation and asks that you hang your towles up to re-use them. I did this every night and every day new towles were placed in my room. Don't brag about being water conscience and eneergy saving if you don't adhere to your own advertisements.
Compliementary coffeee in the lobby was empty or cold the few times I checked.
March 18, 2014
Rated 5.0 out of 5.0 by Robert h More than we expected
Pulled up to the property and immediately impressed, same in side the lobby. Then we were welcomed by the young lady innkeeper who was very pleasant, helpful, made us feel special. Young man in the restaurant was also a credit to management. I would recommend this property to everyone, good value for the dollar, keep up the good work.
March 7, 2014
Rated 5.0 out of 5.0 by yachtprojectsPhil as usual superb
Great rooms, Great service, great people, ( first time we have tried the on site restaurant and it was better than average) stayed many times before and sure we will again.. great job guys, Holiday Inn should send some of its staff from other parts of the world ( NOTE: Sheperton site, UK ) to see how it should be done.
March 2, 2014
Rated 5.0 out of 5.0 by Mismiswilson Nice, friendly, comfortable hotel
Very comfortable bed, nice open room. Clean smelling, relaxing room. Would stay again!
February 26, 2014
Rated 5.0 out of 5.0 by The Stones Great service
From the time we arrived to the time we left, our stay was GREAT!!
February 17, 2014
Rated 5.0 out of 5.0 by rad1027 Excellent Hotel
Great room, very clean, very inviting. I was able to rest a get a good night's sleep.
I would definitely stay here again!
The breakfast buffet was OK, nothing spectacular. The food could be a bit better.
February 11, 2014
Rated 5.0 out of 5.0 by riverbogger Jacksonville
Have stayed here a few times. Never had a bad experience.
January 7, 2014
Rated 5.0 out of 5.0 by HDER Wonderful Stay!!!!
Our stay at this hotel was absolutely great! The location was perfect. The rooms were very clean. The facilities were great. The staff was always helpful and friendly. Thank you for such a wonderful place to stay. Herb Luker
January 2, 2014
Rated 5.0 out of 5.0 by Jan19 Comfortable Bed
We have stayed here twice now and both time we were well pleased with the hotel. Very Very Clean! Beds were great. Both times. The staff is very friendly and helpful.
We go to Jacksonville a few times a year. We plan to stay here again.
January 1, 2014
Rated 5.0 out of 5.0 by Lmblmb Very clean and comfortable room.
Would definitely recommend this hotel. We stayed on Nov 25th and the following week we stayed again. Beds we very clean and comfortable. Almost like being in my own bed. Great job staff.
December 5, 2013
Rated 5.0 out of 5.0 by SanFranDude Exemplary platinum upgrade policy
This hotel has the friendliest upgrade policy I have experienced with IHG hotels as well as other chains. You never have to ask; whether it is a cash rate, or point rate, the upgrade is always given, sometimes you are even given a choice of rooms to upgrade to. Many other Holiday Inns try to avoid upgrading Plats at any cost.
December 3, 2013
Rated 5.0 out of 5.0 by MiaSuzette Great Place to Stay and Good Pricing
We were there for the night of Thanksgiving 2013 and were very pleased with the room and rate. The room was Very Clean, and the bedding was spotless. The towels were sparkling white, and the bathroom was shining bright and clean. We felt very comfortable there, which is sometimes not the case in other places we've stayed. There's a small fridge and a coffee maker with a few choices of coffees, plus an iron and ironing board to crisp up your clothing. And large wooden hangers that are removable. which is a nice feature. Our room had one wall that was All Windows..... Gorgeous!!! We will stay there each time we return to visit our family. Its wonderful!
December 2, 2013