Rated 3.8 out of 5 by 393
Rated 5.0 out of 5.0 by UFPTIalum2012 Pleased and satisfied
After reading some of the negative guest reviews and having some initial difficulties myself in making reservations, I was very uncertain about making reservations here. Fortunately, however, I was able to make contact with Karen G. of the hotel staff. She was most helpful and understanding in assisting with our reservation. Our room on the 9th floor was newly-renovated, clean and comfortable. My wife commented that her bed was "one of the most comfortable beds" that she had ever slept in in a hotel/motel. The bathroom was well-appointed and the shower provided a relaxing experience. As we were attending a professional function held at the Crowne Plaza, we had the opportunity to partake of a luncheon at the hotel. The banquet room was large and comfortable and the food was well-prepared and enjoyable. The entire hotel staff with whom we interacted was friendly and efficient. Kudos to Karen and Shawn for an enjoyable experience. John and Margaret
April 10, 2014
Rated 4.0 out of 5.0 by Dolly22 The beds were confortable
The staff was friendly and in a good location. The hotel was very clean. I would stay there again.
April 9, 2014
Rated 1.0 out of 5.0 by Disatisfied 43 Room overall was not as expected from pictures provided.
From the first night at the registration desk there were problems with the check-in clerk. She did not display quality customer service at all. She refused to believe that I had been promised a room that had been renovated due to the medical condition of my roommate. Her words were "It's not my fault." After telling her about the bad comments I had read on your all's website, she spoke with another person at the desk, maybe supervisor, and she told her to give me the room that I wanted. Housekeeping was awful!!!! Glasses were not changed. Our beds were never changed. There were either not enough towels or not enough wash clothes always! Used washed cloth was left in bathroom. On Saturday afternoon when we returned to our room, we found our door unlocked. I was livid!!! No safe in room and maid left the door open!!!! We received no help with our luggage. I have never stayed in a hotel of this size that was so poorly operated. Our organization books the best hotels for our conventions. Sadly, they missed the mark this time. I will never stay at the hotel again.
April 9, 2014
Rated 5.0 out of 5.0 by dwmdj Good room but loud
The hallway was very loud all night and slamming doors. We would likely stay again if no weddings. Great view of Jacksonville.
April 9, 2014
Rated 1.0 out of 5.0 by jolove Needs Work
Stayed at the Crown for 3 nights and was disappointed, the hotel was going thru renovations and really should be closed until they are complete. The room had an older smell, cleaning was done late, as late as 2pm. There was an incident where our hotel room was left open after cleaning was done, which made us uncomfortable, thankfully we did not leave any valuables in the room, the incident was reported to the front desk, but nothing was done about it, I at least expected a call from the manager.
I would definitely not recommend this property.
April 9, 2014
Rated 4.0 out of 5.0 by Eaglessoc Great service and reasonably comfortable
Staff service was great. They were cheerful and helpful.
Bed pillows were gigantic, if that's what you like...not me.
Sheets felt like they had been starched or bleached.
April 7, 2014
Rated 4.0 out of 5.0 by Awhoa Great staff and hotel undergoing facelift
We stayed 3 nights using 3 separate award reservations. We booked a King and were upgraded to a King, Jr. Suite. The second night we were also able to keep the same King, Jr. Suite. This was a non renovated room. I went down the morning following the second night, and Brittany from the front desk moved us to a newly renovated King bed. The room was very nice and decorated well. We asked about breakfast vouchers, but we were told they were unavailable. We did receive drink coupons and/or bonus points as our welcome gift. I was not told of any available elite lounge. We would stay here again. I would be excited to see what a renovated King, Jr. Suite is like. Thanks for a great stay.
April 4, 2014
Rated 4.0 out of 5.0 by CTopher1 Travel stop
Easy to get to off of 95, awesome staff, friendly and willing to help. Upgraded to a suite looking out onto the river. Everything went perfect for our quick one night stop while heading South.
April 4, 2014
Rated 4.0 out of 5.0 by Carebear11 Great customer service and VERY comfortable bed!
Our overall experience was good. The bed was very comfortable and all of the staff were wonderful! Th only reason why I gave sleep quality an average rating is that there was a lot of construction going on outside of our room that started at 7am on Saturday morning. Therefore, I was unable to sleep in on my only free weekend from my son. It was a $6 river taxi to the Jacksionville Landing across the river, for all day. A lot of restaurants and great live music. It was only a $6 taxi ride from one side of the river to the other as well. I would definitely stay there again, after construction is complete.
April 3, 2014
Rated 5.0 out of 5.0 by MBran All Around Great Hotel Choice for A Weekend Getaway
On March 28, 2014 we visited Jacksonville for the first time. We booked our room there but was a little worried because of some of the past reviews we read. I'm so happy that we booked at the Crown Plaza because it was definitely worth it. The hotel is located in a great location with beautiful views. It was all around a great weekend and a much needed one. Most definitely made some lasting memories! Thank you Crown Plaza!!! We will definitely be making this a more often event and will absolutely book our stay at the Crown Plaza.
April 2, 2014
Rated 3.0 out of 5.0 by tak09 Needs improvement.
Could use some modifications. Couldn't find the coffee maker since it was in the dresser. Also, didn't have a micro frig. I had to ask for one and it was very beat up. Has no continental breakfast for a upscale hotel this I found unpleasant. The restaurants in the hotel were expensive and the gift shop had outdated items from Christmas. As a business consumer I was given a room overlooking the parking lot (the hotel calls this a city view). Valet parking was outside parking so my car was covered with pollen. It was easier to park under the hotel garage and use the elevator. Staff and service were very good along with the value of the hotel.
March 31, 2014
Rated 2.0 out of 5.0 by BigGuy56 First bad experience
This was my seventh stay at Riverfront since last August and up until now, no complaints.
However this last overnight was not good. Woman next door screaming at 3:30 in the morning woke me up. She was angry at someone, cursing and banging things. Then some man vomiting off his balcony at 4:00 am.
And I was booked into an Executive Suite, which I didn't ask for, for more money than I should have spent. By way of explanation, front desk told me weekends are worst.
March 27, 2014
Rated 5.0 out of 5.0 by JF14 Great location, wonderful view
We recently stayed in a riverfront room with 2 double beds and were quite pleased with the view and hotel. The staff was fantastic, price was great, and the view was beautiful. My family of four stayed for 2 nights, on our way to orlando for a week at Disney. The staff making pancakes at the buffet breakfast surprised us and made mickey mouse pancakes for my two girls and it was perfect. I definitely recommend this hotel. We walked across the bridge and enjoyed the scenery and close stores/restaurants. 5 star in our book!
March 24, 2014
Rated 3.0 out of 5.0 by Leighwood Average Experience
We decided to stay at the Crowne for a nice evening away for a special occasion. We did have a beautiful view from the 10th floor, but were directly next the elevators which made an incredible amount of noise all night. The balcony had a gorgeous view of the bridge and the river, but the balcony itself was very dingy and dirty. Not what I expected from this hotel. The lighting in the room was very sterile and did not make for a relaxing environment. As a whole it seemed very dated. The room service took almost an hour, which they quoted about 35 minutes. Then forgot the coffee, which by the time we got it, we were about to check out. We used to frequent your hotel often before we had our three children, I'm sad to say we would not likely return. I hope you guys will pay attention to the details for future customers, as your hotel should be enjoyed on our beautiful river in Jacksonville.
March 21, 2014
Rated 5.0 out of 5.0 by Catch me if you can Catch me if you can
My stay at the Crown Plaza was great, everyone was very friendly and helpful. The front desk staff was very knowledgeable when it came to direction to an event that we were attending, Marcel made sure that we had everything we needed for a goodnight sleep, and the bacon pancakes that Sylencia recommend from the Grill was great, very pleased with my stay.
March 20, 2014
Rated 5.0 out of 5.0 by RVYoung2 Great Experience
We secured the Romance package for my Anniversary. Great Choice. Hotel has been upgraded very well.
We had Dinner across the River at Benny's.. It was the best meal in a while.. The Grouper!!
staff at hotel was very pleasant and organized. We always stay here. You should try also.
March 19, 2014
Rated 3.0 out of 5.0 by Swolldad Presidential Suite
The Presidential Suite is noisy at night; you can hear the traffic coming and going over the bridge at night. This made it difficult to get a good night's sleep. Other than that the room was nice and had a splendid view of the river.
March 19, 2014
Rated 1.0 out of 5.0 by Babygirl1 Uncomfortable Beds and rooms
The rooms were extremely small. You could hear all kinds of noises from the room. The walls are paperthin, you can hear everyone's conversation from the next room. The wall paper was peeling off the walls and the bathroom is super small. We won't stay at this Crowne Plaza again.
March 19, 2014
Rated 4.0 out of 5.0 by TravelingTeacherToo Great Stay
Prior to attending the conference there, I was extremely concerned about this hotel after reading the horrible reviews; to the point that the night before at 2:00 am I called another nearby hotel to change my reservations despite the conference being held there. But, I must say that I was very pleasantly surprised. Staff was friendly, rooms were clean, nicely renovated. I was on 9th floor with a beautiful balcony view of Jacksonville Landing.
The only trouble I encountered was that both of my keys didn't work on day 2...but that was resolved by front desk staff.
March 16, 2014
Rated 5.0 out of 5.0 by Jbyrd42 Terrific staff & service!!
I don't normally write reviews, but I had to comment on the staff and service. Everyone working there was so helpful and always nice. They helped us with questions about the area, and helped me with a taxi to get downtown when I was in a hurry. I especially want to compliment the service for the great job they did cleaning our rooms. They were super nice and friendly in the hallways. I really appreciated that being away from home and not knowing the area. The only complaint I had was the weather :), and it was a little loud late at night, but we were right at the elevator. Thanks!
March 15, 2014
Rated 5.0 out of 5.0 by Decoratorchic Hotel staff was excellent
We had a great stay as we were traveling to Florida!!
Room was comfortable and spacious.
March 12, 2014
Rated 3.0 out of 5.0 by New Groom Good but could use a few things.
The hotel itself and the room were clean and nice. The renovations seemed to improve the overall quality of the place. However, it is a bit baffling to have a rather large bathroom in a suite with one (1) towel rack. I'm sure this could be alleviated fairly easily but just seemed odd, as did the large unused space on the right side of the bathroom. Maybe some additional storage and towel racks could be put there, or even a bathtub for those that enjoy that sort of thing. Also missing were some of the little things that other hotels offer such as complementary bottles of water with the room. Some of the appliances such as the mini fridge looked like they had seen better days.
Though the person that greeted us when we arrived to check in at the hotel was very friendly, as were the valets, whenever I called the front desk to ask for something or seek information, whoever answered the phone was very short with me, hanging up abruptly as soon as she gave me a very curt answer to my request. Not the kind of customer service I expect in a hotel of this caliber.
My sleep wasn't great due to the very loud concert going on at the Landing well into the night, but obviously you have no control over that.
March 11, 2014
Rated 3.0 out of 5.0 by NoSleep134 Get it together
Checkin went well. when I made the reservation I was not told that I had to pay $10 a day for parking or $14 a day for valet nor was I told the hotel was being remodeled. when I got to my room it was upgraded per my request. The room was nice view was great until 2 am the city worked on the bridge and I could not sleep I believe the whole hotel could hear it. The shower door was broken called downstairs to fix the door and no one ever came, mind you I spent two nights there. No refrigerator, AC was loud and I didn't enjoy my stay as planned. Wall are so thin the first night heard a couple argue most of the night called downstairs nothing was done. Second night same thing. No sleep. Hotel is nice but I believe it could be nicer for the $ you pay.
March 9, 2014
Rated 5.0 out of 5.0 by atttt A room with a balcony on the river!
Our stay was in February but fortunately the weather was nice. While my husband was at a conference, this allowed me to enjoy the great location of the Crowne Plaza. Jacksonville makes it so easy to get around in the Riverfront area. I walked just a block and took the SkyWay over to the north side of the river. To cross back to the hotel, I decided to walk back across the bridge. It was a quick walk and I came out at Friendship Fountain Park which is just across the street from the Plaza. Later in the evening, we crossed the river again for dinner and used the water taxi. It was a cheap way to get a boat ride in on our trip. The hotel is being renovated as Is the south side of the riverwalk so I can't say everything was perfect. The renovation of the riverwalk is a little inconvenient. The renovation of the hotel was not. It just lets me know that on our next trip, the place will be even nicer. Our room was nice. The mattresses on the beds were comfortable. The bath was on the small side but that would be my only complaint. I would happily trade that space for the balcony that each room has. They are hard to find in larger hotels and being on the river, it was really nice to sit out there with a book or just watch boats go by. Would I go back or recommend it? Sure, the price was fair, the staff friendly, and the location convenient.
March 9, 2014
Rated 2.0 out of 5.0 by Spagehetti Joe Not Priority Club Memeber "friendly" anymore!!
They now charge Platinum Priority Club Members for parking and for breakfast... The staff was very kind and professional but apparently management has taken away the previous incentives of parking and breakfast.
March 7, 2014
Rated 2.0 out of 5.0 by Tab2014 Not Pleased!
Starting with arriving the parking garage was creepy so we chose valet. I do like the fact my car is right there. We checked in and although we had requested rooms close to one another (we were staying with friends) when we made the reservations I was told you couldn't do that, that "lots of people make request" then I was told the room was not cleaned although check in time was 4 and this was after 4. I asked how much longer and was told "I don't know, could be 5 min or could be an hour." I am very upset with the customer service we received from Susan at the front desk. We asked her about the water taxi and was told " I don't know if they are running or not we don't keep up with the private owned boats" funny how the valet guy told us they were running and how to get there thru the back of the hotel. He was the only helpful person there. You do own a hotel on the river, so you should keep up with that information for your guest. Anyway, we get to our room and only one key worked. We had breakfast brought to our room and layed out on the bed as my husband layed covered up and I was taking a shower because we didn't order anything. It actually belonged to another room. The balcony looked as though it was going to fall at any moment. This was just a horrible stay and I will not be staying here again.
February 26, 2014
Rated 1.0 out of 5.0 by Shawn77 Crowne Plaza name on the building, Days Inn on inside!
I am very disappointed. I have stayed in Crowne Plaza properties before but never this old. We requested a renovated rm and were assigned (828). There was base board missing near the closet, mismatched door knobs on the closet, a hole in the balcony curtain, the mattress was memory foam w/egg carton foam on top of it and a piece was missing off the toilet seat. I would never recommend this property. Even though there is a Ruth Chris Steakhouse in the lobby, it is not a 5 star property! Even though the hotel floors 8-10 are renovated, it appears that paint was added over old paint, carpet was not new, curtains at balcony were torn and AC unit was falling apart near balcony. I would not pay full price for this hotel; it wasn't worth the gov't rate that we paid! It is not up to Crowne Plaza standards. The parking garage was creepy and had some type of yellowish goo falling from the ceiling, which made a pile near one of the parking spots. This was unacceptable for Valentine's Day weekend!! We should have stayed 9 miles south of downtown!
February 17, 2014
Rated 5.0 out of 5.0 by TravelPenguin Great Service
Bad weather and cancelled flights and I arrived late, and the hotel was oversold. A time when really good customer service makes or breaks it and the Crown Plaza provided great customer service. For the first night they moved me to another (larger, newer, nicer) hotel, and for the second night I was back at the Crown Plaza. The front desk staff went above and beyond the call of duty to be accommodating. This is an older hotel, being renovated and updated nicely. If the conference is back at this hotel next year, I will go back.
February 17, 2014
Rated 5.0 out of 5.0 by SilverEagle Crowne Plaza Jacksonville
This is a great hotel! The room I was given had a beautiful view of the Jacksonville skyline over the river. The rooms are large and very clean. The on-site restaurant is reasonably priced and had great food. The only minor surprise I had was the tiny bathroom-it had no counter space other than the top of the toilet tank and a 3" wide glass shelf over the toilet. The tub looked like it came from a salvage yard with very large pieces of porcelain peeled off and very corroded plumbing fittings. The sliding glass shower door opened from the back end of the tub, so you had to be in the tub to turn on the water which immediately comes out of the shower head. Even with that, I would very much recommend this hotel and will stay there again when in town!
February 11, 2014
Rated 5.0 out of 5.0 by KurtisL Excellent Customer Service
Everyone was extremely helpful and friendly from the time I arrived at the front door to the time I checked out. The doorman was very helpful. The front desk staff was efficient on checkin, friendly and helpful with my questions. The restaurant staff was also friendly and helpful. Everyone seemed to be cheery and in a great mood.
I don't normally write reviews, but everyone that I met on the staff at this hotel was interested in ensuring i had a great experience. I will definitely stay here again!
The bed was also extremely comfortable. I travel quite a bit, and I had a better night sleep here, than I have had on the road in a long time.
February 10, 2014