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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 166 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    166reviews

    • 5 Stars
      114
    • 4 Stars
      35
    • 3 Stars
      4
    • 2 Stars
      3
    • 1 Stars
      10

    Exceeded expectations

    By

    July 27, 2016

    platinumelite

    Very happy with this hotel. Great location and safe area. Friendly and courteous employees. Well appointed rooms. We would definitely stay here again.

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    Good price but not exactly what I thought it would be

    By

    July 21, 2016

    The staff was very nice at the hotel but they had overbooked the room that we had book and so they "upgraded us. Now instead of 2 beds for 6 people we had 1 bed and 1 pull out couch. We were getting a roll away either way. The couch was awful. No sheets or blankets were on the pullout and we requested them. They did not come, nor pillows. The Tv was not hooked up but my husband was able to hook it up and the pool was very dirty looking. There was no where to eat except a golden Corral, which served uncooked chicken to us and was dirty and not very friendly. They did provide transportation to and from Jaxport but I do not think I will stay here again.

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    good service

    By

    July 18, 2016

    we arrived early
    the staff still found a way to get us into a room quickly

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    Extended stay in Jacksonville

    By

    July 17, 2016

    awesome place i stayed for 85 nights. Secure, friendly staff, plenty of places to eat and shop close by.

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    Best hotel for extented stays

    By

    July 11, 2016

    I booked this hotel a few years ago, It was ok. I liked the idea of the small kitchenette to use during my stay. Every time I have returned the hotel has got better! Seems cleaner, and very friendly staff! The new Gym equipment (Cardio) are all TOP NOTCH! Only one minor downfall I forgot to mention earlier. The shower pressure was a sort of weak. Other than that....I highly recommend this hotel for any reason! It will not disappoint!

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    Second Stay On Merril Road

    By

    July 08, 2016

    club

    This Was My Second Stay On Merril Road I Love The Location Very Nice Hotel My Only Issue Was Noise From The People Upstairs This Stay I Called To The Office Because It Was A Problem At 2am They Handle It No Other Problem I Would Stay Again!

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    Would Stay Here Again

    By

    July 06, 2016

    The staff at this Candlewood are amazing. They went above and beyond to make sure we had a great stay. Rooms are very clean and comfortable. The location of this Candlewood is also fantastic to stores and the interstate. I highly recommend you staying here.

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    HS Graduation

    By

    June 29, 2016

    Staff was very helpful. Only issue was Police were called a couple times during my stay for reason I'm not aware. Surrounding area not the best in Jacksonville.

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    Good place

    By

    June 27, 2016

    As expected, a nice place to come "home" to after a day at work.

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    Newly renovated, great place to stay

    By

    June 21, 2016

    The renovations are great, felt like a new hotel. Staff always friendly, courteous and welcoming. Will stay here again.

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    Hotel

    By

    June 20, 2016

    platinumelite

    The hotel is fine, not much in the way of restaurants close. Wireless is horrible, wired is extremely slow

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    Friendly

    By

    June 19, 2016

    We booked the cruise package. It was easy to do and very convenient.
    My wife and I were impressed by how friendly all the staff were from the receptionist to the Shuttle driver, to the cleaners.
    Having the shuttle to take us to Jaxport was convenient and easy.
    Upon disembarkation from the ship we just called the hotel and the shuttle picked us up very shortly afterwards, dropping us off right by our car parked in front of the hotel.
    The room was spacious and clean as was the hotel.
    We ate breakfast at the "Waffle House" about 2 minutes drive down the road, where again we had a friendly experience.
    Overall we liked the hotel and will definitely use it again. I am a Jacksonville Axemen Rugby League supporter, so we travel down from North Carolina each year a few times a year. Next time we will be staying here if we can.

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