Rated 4.5 out of 5 by 182
Rated 4.0 out of 5.0 by COLD CITY cold traveller
This hotel was clean and comfortable.
Staff was pleasant . The only issue is that it is situated in the back of a rental business and a little hard to find at night.
February 19, 2014
Rated 5.0 out of 5.0 by Bryan S. Great Hotel!
Spotless room and wonderful common areas. The staff couldn't be better. The King Jacuzzi Suite was just what the doctor ordered! Well lit room and clean furniture. Excellent value for the money. I would highly recommend this motel.
February 17, 2014
Rated 5.0 out of 5.0 by Bruno9 Enjoyable stay
Staff was extremely nice and accommodating and the room was clean and comfortable for our 3 night stay.
February 16, 2014
Rated 4.0 out of 5.0 by MsJen Great Stay...Welcoming Staff
Just stayed for a quick out of town trip. Welcomed by staff and allowed to check in a few hours early since our room was ready. Had a slight issue with keeping hot water but staff were quick to fix the situation. Overall would stay again. It was very quiet and clean.
February 12, 2014
Rated 5.0 out of 5.0 by 0lebubba Home away from Home
We always stay here due to the emplyees friendliness plus going out of their way to help! On the weekends CC will make you feel like you are dining out, fantastic employee who loves his job
February 5, 2014
Rated 4.0 out of 5.0 by mccloudh Loved the Room
Nice Room, very spacious and the whirlpool was the boom after a game!!
February 5, 2014
Rated 5.0 out of 5.0 by Lou1 Great place to stay
The staff was very courteous and willing to help. The room was comfortable and clean. The Wi-Fi was easy to access and I had no problem with the speed. The breakfast was excellent. I love the pancake machine and the gravy and biscuits were very good, as were the eggs. My wife loves the cinnamon rolls. There is a wide selection of items to choice from for breakfast.
February 4, 2014
Rated 5.0 out of 5.0 by MaryJane249 Great value, service
I stay at this HIE when traveling to Jax for business
January 31, 2014
Rated 5.0 out of 5.0 by Harleyman1450 Friendly, Professional Staff
All members of the staff we encountered were very friendly and answered all our questions. The breakfast bar attendant was very attentive to the levels of food choices available and even came by to make sure we had found everything we needed.
January 30, 2014
Rated 5.0 out of 5.0 by BJ99 Great location close to everything
We had a great stay. Comfortable bed Wifi. Quiet
The breakfast and staff serving breakfast was terrific
Lots of choices always fresh coffee and pleasant personality
Front desk staff very accommodating And thanked me for being platinum We love holiday inn express for our weekend travel
January 28, 2014
Rated 5.0 out of 5.0 by vlglnwjnw9907 Breakfast made my stay!
CC, the breakfast attendant, was absolutely amazing as shared in the previous comment I gave.
January 24, 2014
Rated 5.0 out of 5.0 by happy d great locationa
We love this hotel for its location to getting off and on 295. Nice large rooms and very pleasant staff. The best Cookies!!!!!
January 24, 2014
Rated 5.0 out of 5.0 by lbeheler Great Experience
Very clean with a friendly staff. Close to cruiseport.
January 21, 2014
Rated 4.0 out of 5.0 Comfortable bed and great service
The ice bucket need cleaned upon each check out. Otherwise this is a great facility and I enjoyed it. I will stay here again.
January 18, 2014
Rated 5.0 out of 5.0 by JGore Great Hotel
We would stay here again. Very convenient for people that are going on a cruise.
January 17, 2014
Rated 5.0 out of 5.0 by fisherman 09 great service
Jasmine was the first contact I had a the hotel, she was warm and friendly and is a credit to the hotel. She went out of her way to make my stay comfortable. All the staff were great I stay there 10 to 14 times a year, and I find the place a nice home away from home.
January 14, 2014
Rated 5.0 out of 5.0 by Mrs.B comfortable beds,great breakfast
the hotel was welcoming, was clean and in a safe area.
the room was clean, room for 2 adults and 2 teenagers with 2 queens and pull out 4 pillows good per bed!. had to move pull out sideways to access bathroom at night..breakfast closed too early at 930 in my opinion, have late risers from late check in. fridge micro handy.
January 13, 2014
Rated 4.0 out of 5.0 by Deborah2014 visit
Comfortable bed, courtesy staff is great. Breakfast was good. Just no pancakes.
January 7, 2014
Rated 5.0 out of 5.0 by Mr. Bill Lighting
I don't know how many rooms at Jax East but being an electrician for many years and with the advent of CFL's , I saw 8/9 regular 100/90 watt light bulbs in the room we were in. Perhaps you're just using your supply of incandescents up, and then will replace with the CFL's . I'm sure this would also lower your cooling costs, given the heat output of the incandescent bulbs.
January 3, 2014
Rated 2.0 out of 5.0 by Cranky2 Mixed Review
This was our third stay at this property. We were very happy with the first two, which was why we stayed there again. The room was clean and comfortable. The problems were: Requested "top floor away from ice/vend./elev. quiet room". It was on the top floor and away from the elevator, but it was right next to the ice machine. Then a couple from another country came in around 10 pm with two screaming children, allowing the children to continue to run around in the hallway screaming. Having seen the security camera monitor at the front desk I assumed they could see what was going on and would respond. Didn't know till next morning cameras are only on first floor. They did take care of calling the offending room when I called the front desk at 11:30 pm. The next morning they had some serious difficulty with the breakfast area. It took about 45 minutes to finally be able to eat a sufficient breakfast. Left a note at the front desk for the manager and someone called me within about 15 minutes of leaving. Credited us for the stay, which is about the best they could do. They couldn't give me back the sleep I lost or make my wedding anniversary a more memorable day #in a good way#. Will have to think about whether to give them a try again. Room was clean and comfortable though, which was why we were there for a third time.
January 2, 2014
Rated 4.0 out of 5.0 by krise143 great value for money.
The only issue was the shower. It was bad plumbing and shower head. Other than that was amazing.
January 1, 2014
Rated 5.0 out of 5.0 by terrally Hidden Gem
You can miss the hotel from the road, but it is worth the time to stay at such a nice place!
December 2, 2013
Rated 3.0 out of 5.0 by Whitecap Cleanliness issue
This was our 3d or 4th stay here. Door to room does not close and secure properly. Noticed dirt on bottom of socks so used a clean dry wash cloth to "wipe over carpet in room"; result was extreme dirt transferred to wash cloth. Room is in need of very thorough cleaning and door jam should be adjusted to allow for door to be properly secured.
November 21, 2013
Rated 3.0 out of 5.0 by BusyBusiness Great location
I want my hotel to be clean, quiet and have a hot breakfast. Not too picky about anything else. This hotel was ok. There were a few issues with the bathroom (slow draining tub, leaky toilet, previous guest items). However, when I brought it up to the front desk they were quick to apologize. Based on her reaction I would assume they made efforts to remedy the problems. It was very quiet. Breakfast was hot so I was happy.
November 20, 2013
Rated 5.0 out of 5.0 by sami311 luxury for a low price
Everyone was so nice.the room was very clean and relaxing.we had no problems our entire stay. The breakfast is excellent
November 9, 2013
Rated 5.0 out of 5.0 by WhaleyIV Great hotel!
Great hotel and great location. Perfect spot for GA/Fla Game
November 6, 2013
Rated 3.0 out of 5.0 by j4thclass Hotel was fair
It was hard to maintain a comfortable temperature in the room. The humidity made everything feel damp. Over all it was a decent stay. Would stay again.
October 23, 2013
Rated 5.0 out of 5.0 by GrayM Overnight stop
I had an overnight stay at the Holiday Inn Express Jacksonville East. This is a clean and quiet property with a neatly dressed, courteous, friendly staff. Breakfast was good and the dining area was very clean. I was more than satisfied.
October 21, 2013
Rated 4.0 out of 5.0 by JaxVisitor Clean and kind
Had a great stay at this Holiday Inn Express in East Jacksonville! The staff was very friendly, the room was clean, the bed comfortable and the environment safe! I would certainly stay there again whenever my travels take me back.
October 17, 2013
Rated 5.0 out of 5.0 by cstever Great overall experience
The room was as advertised and a place to be at the end of a long day of travel. Front desk personnel were very welcoming. Express checkout was a breeze. Will stay again if in the area.
October 7, 2013