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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    Recommend This Property

    Overall Experience


    based on 51 reviews
    Recommend This Property

    Ratings Breakdown


    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Stars

    Good Experience


    February 24, 2015


    My only complaint after living for a long period of time is I rely on Internet and email for my work, the WIFI is terrible at this location. I was constantly being kicked off and very unreliable for me to do any work.
    But the overall a good experience with the staff and hotel.

    Thank you!!


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    Great Service


    February 13, 2015


    Very nice stay - had to bring our dog at the last minute and the staff made us and our dog very comfortable! Highly recommended!

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    Expected better


    February 05, 2015


    I expected the room and the kitchen to be cleaner.

    Posted byCustomerCare
    February 12, 2015
    Dear Ana0125, First of all, thank you very much for your recent stay at our hotel. We are so sorry to see you are not very happy with the cleanliness of the property. We’d like to further discuss your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Jacksonville. Sincerely, Karen G. Case Manager IHGCare
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    Great in-room kitchens


    January 16, 2015

    Had a problem with my Rewards account- the check-in staff took full care of the issue

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