Rated 4.2 out of 5 by 49
Rated 5.0 out of 5.0 by Willys50 Comfortable bed, clean, full of amenities and great service!
I very much enjoyed my stay (3 weeks)! The room was clean, quiet and the staff was very helpful and friendly! I would certainly recommend this hotel to anyone who has an extended stay! Thanks
February 27, 2014
Rated 2.0 out of 5.0 by SEJLMTL Come for convenience, not the service
Pros: Very convenient location for visiting Manhattan. Travelling with a one year old, the full kitchen is a plus.
Cons: Staff was completely unwelcoming and un-engaged. They should not hire people who have no interest or ability in customer service.
WIFI was down half the time we were there.
Had a non-smoking room however other guest's second-hand smoke crept into the room.
Cold air was coming through wall-unit when not in use.
Requested late check out and still got harassed by housekeeping to vacate the room.
We stayed here mostly because of the location and because we had a good experience with it several years ago. Clearly the staff has turned over. Was very disappointed in the service.
February 19, 2014
Rated 4.0 out of 5.0 by Unhappy Englishman Excellent value rooms, comfortable and very clean
Stayed at Candlewood over New Year. Had excellent Stay. Slight problem one night, was sorted quickly and effectively. Would highly recommend it. Rooms very spacious modern and clean with all emenities required and more.
January 7, 2014
Rated 5.0 out of 5.0 by Serendipity1428 Great Room & Friendly Staff
Late arrival to friendly staff, Comfortable suite with comfy bed. Handicapped accessible room, laundry & mini gym on site. Free Coffee (bonus) . Had a comforting feeling after a stressful day. Mindful and knowledgeable staff to assist with all your needs in and around town. Shuttle service to area shopping and NJ Railroad station (Secaucus Transfer)
Overall great experience.
Wish we were on a leisure vacation other than a medical journey to enjoy more.
Special Thanks to Management
December 11, 2013
Rated 5.0 out of 5.0 by Paul1418 Outstanding value
We stayed for a week while visiting family in Hoboken. The hotel does not have a restaurant but the suite had a very nice kitchen area with all the amenities we needed to prepare any food we wanted while at the hotel. The staff were very friendly and helpful, the exercise room was sufficient, the hotel pantry was well-stocked with a wide variety of items, the room rate was a good value and the location was very convenient to the Hoboken area. We enjoyed our stay completely and will stay at this hotel whenever we're in the area in the future. We have no reason to look for another hotel.
December 6, 2013
Rated 4.0 out of 5.0 by Bippy Quiet and comfortable
The coffee was excellent! Always hot and fresh! Front desk was very helpful with travel questions and arrangements. The shuttle was great to the train station. Only 15 min. train ride to NYC. Will definitely be staying on our next trip to NYC.
December 5, 2013
Rated 4.0 out of 5.0 by 1967powerhouse great location
it is within walking distance to everything needed.
November 29, 2013
Rated 3.0 out of 5.0 by Nikki236 Good Service overall but somewhere things went wrong!
Let me start by saying that upon check-in I dealt with Victoria who was a pleasure to deal with. She was very professional and personable. After reaching my room there were a few things that were missing, and after calling the front desk found that I was unable to now receive them because housekeeping had left for the day. Within a few minutes of being in the room my eyes began to itch and water. I ran hot water on a towel and put it over my eyes. 20 minutes later my husband walks in and is stunned with how puffy my eyes now look. We leave out to go see the sites and immediately after being out in the fresh air the itching subsides. Upon returning to the room hours later it starts back up again. I spent the rest of the night trying to flush my eyes. I even sent my sister to a nearby walmart for eye drops. They continued to itch and burn. By the time the next morning rolls around my eyes were so swollen that I could barely see out of them. I called down to the front desk to advice of what was going on and he was very sympathetic. During check out he was finally able to see me. He found a cold pack for me and gave me a box of tissue because my eyes were draining. We had to cut our weekend short because I was miserable. After reaching the fresh air the itching stopped but it took a few days for the swelling to go down. I'm not sure what was in that room but it didn't agree with me at all!!!!
November 21, 2013