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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.4

    based on 91 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    91reviews

    • 5 Stars
      65
    • 4 Stars
      9
    • 3 Stars
      8
    • 2 Stars
      3
    • 1 Stars
      6

    poor pillow quality

    By

    May 18, 2015

    platinumelite

    All four of the pillows were of very poor quality. Very uncomfortable.

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    A Wonderful Home Away From Home!!

    By

    May 16, 2015

    club

    Wife and I travel to Arkansas to visit our son, when we do, the Candelwood Suites is the only place we consider staying at. I cannot complete this survey without the mention of a WONDERFUL, excellently trained Staff, specifically; Adam,Alex and Brittiney! These young men and woman go above and beyond!! You can have the cleanest, most comfortable and well appointed rooms but without the service and dedication of your staff you are nothing. These people are well trained and committed to making your stay a success. Thank You!!! As for the hotel itself; very clean, comfortable bedding and linens and all the comforts of home. It is truly a shame though that some people do not respect the outside BBQ area. The damage done to the grills there is awful and should be repaired. But this is a small issue compared to grading our overall satisfaction, wonderful stay!

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    front desk service

    By

    May 13, 2015

    Awesome staff and very friendly. Always willing to assist with any concerns you have. More than helpful and was pleasant and acknowledge us when we came and went.

    Posted byHotelStaff
    May 14, 2015
    thank you so much for your kind review! We are so glad you enjoyed your stay and our customer service and accommodations were up to your standards! We look forward to seeing you again!
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    Smoking room

    By

    May 12, 2015

    club

    I booked a non-smoking queen suite on line several weeks before my stay. When we arrived, the hotel had us in a smoking room. (I had even called the hotel prior to arriving to confirm I was in a non-smoking room because this was very important to me.) I asked to be changed and was told that was all that was available. The manager was not even there and the poor girl at the front desk tried to accommodate us, but could not do much. She called the manager at home and she did tell her to give us a small discount. The room was on the 4th floor and had a sign on it stating non-smoking. In fact, the entire floor said non-smoking but the hall and rooms were obviously used for smoking. They smelled and had ash trays and matches. All other hotels were booked because of the college graduation and a family reunion so we could not change. I had no choice, but to stay in the stinky room. The staff did try to spray the room and were very nice. I was disappointed in the manager for not being there on a busy day and not making sure the rooms were correctly assigned.

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