Rated 4.0 out of 5 by 216
Rated 4.0 out of 5.0 by Bruss99 Great hotel, but overwhelmed staff
As we had done several times a few years back, we booked 3 rooms to spend time over Christmas break with our extended family from several states.
The hotel was still in great condition, including the pool area and the people were very friendly.
However I must say that at times the personnel was clearly overwhelmed ( the hotel was booked full ). We got to one room early, but the other 2 rooms were not ready untill after 4 pm.
The restaurant staff was totally overwhelmed. We really did not get any attention , some of the dinner food was barely warm by the time it got to us, some of the breakfast food was overcooked and again we did not get really any attention. I probably will not go back during one of the holiday periods.
Also, I was not recognized as a Gold member. I think they were just too busy
January 1, 2014
Rated 5.0 out of 5.0 by mjbj great three days
Our whole stay was excellent. The mattresses are so comfortable, the staff was always helpful and the restaurant let us stay and chat with family members long after our meals were finished. We would definitely stay again.
December 30, 2013
Rated 5.0 out of 5.0 by grace1224 20 days away from home
I would recommend this hotel with the Old Burdicks restaurant included, to everyone going to this area. I stayed at this hotel for 20 Days over a 5 week period. and they all took very good care of me. All the staff was very accommodating. This is a very well managed nice hotel.
December 29, 2013
Rated 5.0 out of 5.0 by jocdoc family christmad
Enjoyed the corner rooms gave the family a space to gather and a space for the kid grandkids to play bond. We have booked again for next year
December 29, 2013
Rated 3.0 out of 5.0 by Anonymous12 Whistling Noise
There was a strange whistling noise all night long, except when the heater was on so loudly we couldn't hear the whistle.
December 29, 2013
Rated 4.0 out of 5.0 by RoseRose Room cleanliness
Noticed dried blood on the door to the bathroom. Asked front desk for it to be sanitized, and it was taken care of.
December 19, 2013
Rated 4.0 out of 5.0 by jenvet33 Noisy room, but clean & comfortable
We loved this hotel. It was very clean, with very comfortable beds. The windows in our room, however, faced the pool area, and it was terribly noisy. We stayed on a Friday and Saturday. There were kids screaming in the pool until well after 10:30pm, then there were people playing cards in that area, laughing and talking loud until 2:00am. We put earplugs in finally and then were able to sleep. Next time we will definitely request an outside room!!!
December 19, 2013
Rated 5.0 out of 5.0 by cheryl47 Very nice
Clean, nice room, good to have a place to eat without having to leave, pool area looked very nice.
December 16, 2013
Rated 5.0 out of 5.0 by Snickers18 Wedding Reception
The wedding I attended had the reception at the hotel we were staying at. The food was delicious!!
December 12, 2013
Rated 5.0 out of 5.0 by marketmaster Excellent Stay
Loved having room-side and bar/restaurant side access to the pool. Was able to watch and monitor our children while working yet enjoying some downtime as a family. Great memory.
December 11, 2013
Rated 4.0 out of 5.0 by amungus Prospect Camp
Staff were very helpful and the restaurant was good.
Room was not as clean as we are used to at a Holiday Inn.
Great location for the activity we were in Kalamazoo for.
Parking lot needs work and exercise equipment was not working.
December 4, 2013
Rated 4.0 out of 5.0 by JasNic1994 Early Closing Time
We had a large group of family staying at the hotel. We were all sitting at tables in the Holidome talking. Staff walked through at 10:30 and said they needed to turn off Holidome lights and everyone had to leave the area...as it was closing down. With it being Thanksgiving day; the hotel restaurant was also closed at this time. We basically had to go back to our rooms and go to bed.
As a Rewards Club member of Holiday Inn....I would not recommend this hotel for reunions or family events. Overall quality of hotel and staff were good.
December 2, 2013
Rated 5.0 out of 5.0 by CorralFam Great Stay, comfort, clean and entertaining!
Loved our stay there!! Very Clean rooms and entire location! Staff was professional, courteous and helpful. The place is so relaxing and nice.
November 13, 2013
Rated 4.0 out of 5.0 by bat229 nice facility, very personable
was very disappointed with the restaurant. The quality of the food was just average, the prices were very high and the portions were certainly not very sufficient. When there is no other places to go without a vehicle it is rather unpleasant having to go to the same place each evening.
I will in the future if I have to use this facility make sure that I do not have to dine at this facility.
November 13, 2013
Rated 3.0 out of 5.0 by Fourstardave Desk staff
A very good property. My reason for 3 stars is the desk staff were very nonchalant when my wife notified them that, when getting a soda from the machine( #7) the dispensing door shut tight on her finger,causing much pain, to the point where she was screaming for help.
A couple gentlemen arrived from the bar then a maintenance man who was no help.. Unable to physically open it my wife ask one of the gentlemen to insert money $1.25 finally allowing my wife's finger to be removed.
Again I repeat, the desk staff never offered an ' oh dear or a sorry' even though it was reported twice.
That was quite disappointing.
November 11, 2013
Rated 5.0 out of 5.0 by Babs1954 Good Food; Fair Service Burdick's
Thursday was very busy, we were in no hurry so you decided to relax in the restaurant on site for dinner. The restaurant was very crowded even for 7pm, our waitress was nice but forgetful. She totally forgot my side salad and when asked to remove it she packed it to go. I was not happy with that and she took it away.
The food and drinks we received were excellent; the Bloody Mary's, Bacon Cheeseburger, Pasta and Mac & Cheese with grilled Shrimp were extremely tasty.
I would stay here again if in the area.
November 11, 2013
Rated 4.0 out of 5.0 by spartanmace Nice location/ nice rooms
Bar and resturant are nice as well as pool and game area.
It's on the pricier side, but worth it.
November 6, 2013
Rated 4.0 out of 5.0 by Brigette11 Close to downtown and colleges yet tucked away.
Very convenient for parents of students at Western MI University and Kalamazoo College.
November 5, 2013
Rated 4.0 out of 5.0 by Brook72 Great service
I stay at this hotel monthly. The staff is always friendly and helpful.
The priority club manager's reception is always a great plus and the restaurant on site is great to be able to stay at the hotel vs driving some place for meals.
I'm starting to notice though that the rooms are starting to get warn down. As I stay at newer hotels in other cities, then come back to this hotel it has become more obvious.
October 28, 2013
Rated 2.0 out of 5.0 by ChemChic Large clean room...bedding uncomfortable
I was excited to get in our room..was exhausted from a day of Reunion activities. I got into the bed for a nap...was made up beautifully....the pillowcase was scratchy/rough! and it was made of that fluff material that they used to use for quilt batting...so no support or body in the pillows. So..ok...then hubby got in the bed...I felt like I was in a water bed, so every move he did (even just moving his arm) made the bed move like jello...and woke me up! (I'm a very sound sleeper!). This mattress was very soft, and not in a good way.
On the great side: the shower was superb..great pressure and showerhead. The bathroom is large, towels great! so if I were to stay in the bathroom all the time, this property would have gotten a 5. We stay in hotels a lot when traveling, even if we're in town with family.
The front desk was wonderful..check in speedy and check out was automatic....invoice scooted under door during the night. I said the value was poor because I've stayed in some hotels in the past years and they've upgraded their mattresses to the most wonderful sleeping experience..and for $20-30 less than this hotel cost us (AND we had a special rate!) and those hotels are in cities.
I didn't try the wifi..the instructions were too bothersome and I wasn't going to be online enough to merit tackling them. I also trying to get a channel was a long route, too...too many menus just to watch something.
October 23, 2013
Rated 5.0 out of 5.0 by Rlaw3 Excellent Place to Stay in Kalamazoo
Great service and very comfortable beds. Excellent facilities including indoor pool. Close to the University and all major highways. Would highly recommend to anyone.
October 23, 2013
Rated 5.0 out of 5.0 by Matt52 Great Hotel with Helpful Staff
I booked a room for my son who was visting Kalamazoo from east coast for an interview. His schedule was very hectic and stressful due to not very convenient flight timings. I had preferred he rather not use the rental car for his local transportation. When I approached the hotel staff they were very helpful in organizing the pick up and drop off to airport and interview place as well. My son was very happy with his stay at hotel and the quality of service and food.
October 21, 2013
Rated 5.0 out of 5.0 by 5507R Awesome place to stay!!
I have been staying at this location for years. The help is first class, they can't do enough to make a great stay. Patty goes out way to make guest welcome. Nice happy hour by pool a couple nights a week. Some of the other motels I stay at need to send crews to Kalamazoo for training.
October 20, 2013
Rated 4.0 out of 5.0 by Judy59 Clean and comfortable
Very nice hotel. Staff is very friendly and accommodating (except at bar). The rooms are clean and spacious and the beds are wonderful, firm but not hard. The pool was great, not to cold, not to hot. My only complaint is on Friday and Saturday night, kids were running and playing in the halls. I called the front desk, and their first response was that quiet time is at 1030. This was at 1015, so I questioned if it was OK if the kids were loud in the halls, and at that point she said she would send someone up. Which did happen, as shortly after my call, it became quiet.
The food at the hotel bar was great, but the service on Friday afternoon was horrible! I arrived at about 2, looking for a beverage and lunch. Sat at the bar as the service is typically faster, not here. The bartender was nowhere to be seen, a waitress gave me a menu and a beverage. The bartender came out briefly and took my order. While waiting for my food, I wanted another beverage, again, the bartender nowhere to be seen. This time a manager served my beverage. The only time I saw the bartender after she took my lunch order, was when she brought me the check. She appeared rush and was very unfriendly. There were also a couple other patrons at the bar who received the same service. I don't know if I should blame the waitress or management, as a bartender is to tend the bar, not do so many other tasks she is unable to care for the bar.
October 17, 2013
Rated 3.0 out of 5.0 by WMUQ Banquet services
I attended a college fraternity banquet and the food was fine... However, there was no spoons available on the tables for coffee or dessert. The staff only had knives, forks and ice water on the tables, quests had to request beverages. Normally beverages are conveniently located or offered by waite staff. The cost for this event was totally over priced and I will recommend the venue be moved in the future.
The toilet in the bathroom didn't work properly. Many plumbing issues reported by friends( i.e. bathtub not draining ).
October 16, 2013
Rated 5.0 out of 5.0 by GinnyH Great Amenities
Wonderful Holidome with swimming pool; love free happy hour Monday thru Thursday; excellent restaurant and bar
October 9, 2013
Rated 2.0 out of 5.0 by plaa Not a very good visit this time...
Pool was dirty dirty dirty, black as a matter of fact. Unruly soccer team that ran around and played football in the game area and I don't think security EVER even walked through there. Very loud and noisy until 12:50 when we called for the second time to ask when quiet time was in the game area. We were told 11:00 pm but that DID NOT HAPPEN. It was a cluster in the eatery on Sunday morning and there was not near enough staff. The hamburger we had on Saturday at around noon was excellent though. Don't know if we will go back until the pool problem is taken care of . It was pretty bad.
October 9, 2013
Rated 5.0 out of 5.0 by Chocolate Oct Work Travel
Everything was great! Plus got a free breakfast for being a Priority Club member!
October 6, 2013
Rated 3.0 out of 5.0 by Tamm1123 Stay here often nice place
We stay at this hotel often but we were disappointed with our stay this time. They have changed some of their priority club benefits as no free breakfast buffet on the weekends. Also this time we stayed there was a college football team staying there so they were in the pool on friday night working out so it was full. The coaches were blowing whistles and making lots of noise. This is not the norm at this hotel usually we are very happy!
October 2, 2013
Rated 2.0 out of 5.0 by Disappointed14 Disappointed13
We have had an annual family gathering at this hotel for several years. This will be the last year. The pool was dirty, you couldn't even see your own feet, sides of the pool were brown, you were required to have a bracelet at check in, however, even with the "pool security" there were many kids in the pool without wrist bands. Someone vomited in the pool and guests were removed, about an hour later, they were allowed to re-enter the pool. I thought it was disgusting. Our two 10-year old boys were confronted in the video arcade and sworn at and bullied. The kids food at the onsite restaurant was very disappointing, mac and cheese was an alfredo-like sauce, the sloppy joe was gross, and the fruit cabob that came with the meals was once frozen fruit. I will not be returning - ever! Lots of trouble-makers in pool area and arcade area with no parent supervision. Very, very disappointing. This hotel has gone down hill.
September 27, 2013