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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    83%
    Recommend This Property

    Overall Experience

    4.2

    based on 111 reviews
    83%
    Recommend This Property

    Ratings Breakdown

    111reviews

    • 5 Stars
      63
    • 4 Stars
      28
    • 3 Stars
      6
    • 2 Stars
      5
    • 1 Stars
      9

    Not up to the standard of other Candlewoods

    By

    June 30, 2015

    platinumelite

    First time running into these issues, garbage left from previous guests, dirty clothes left under the bed as well. the property was great, looked nice, but issues such as these make you question the other portions of the hotel. Brought to staff's attention was assured it would be taken care of and nothing happened.

    Not sure if this was isolated or the standard. Would have left but no other hotels had vacancies.

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    worst WIFI, no sound proofing between rooms.

    By

    June 23, 2015

    club

    I could not even send and email.

    I could hear someone snoring in the next room. The volume of my TV had to be turned up to drowned out the other TVs.

    Room was clean and the van staff friendly.

    Posted byCustomerCare
    July 02, 2015
    Dear Blue Orchid 9, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodation and we sincerely appreciate your business with us. It is nice to read that the room cleanliness is well to your liking and regarded our friendly staff, Van. However, we sincerely apologize that your stay was negatively by the noise challenges which prevented you from having a pleasant stay. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Rest assured that your comments will be reviewed by our team and take actions accordingly in order to meet our guests' comfort and satisfaction. Once again, thank you for staying with us. We value you as one of our IHG Rewards Gold member and hope this experience will not deter you from giving us another opportunity to make your stay as pleasant as possible. Sincerely, Divina P. Case Manager IHGCare
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    College World Series bound - WPS!!!

    By

    June 22, 2015

    platinumelite

    Heading up to Omaha for the first game of the CWS & staying halfway at this hotel saved quite a bit (especially since this month this particular hotel was offering point breaks!) Hotel is a little older but clean & still well maintained. Although check in took longer that it should have, I'm willing to overlook for the price of 5K reward points. Conveniently located directly off highway. Was not recognized as a PLT member but welcome points were deposited into my account.

    Posted byHotelStaff
    June 23, 2015
    Dear VMPK, Thank you for your valuable feedback and taking the time to complete a survey about your experience. Yes, you were able to take advantage of the big point discount during your stay with us. Glad you received your points and will speak with the desk associate on acknowledging your status as platinum. FYI, we opened in 2010 as a "older" hotel but we keep her clean and neat! Have fun at the CWS in Omaha.
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    OK Stay

    By

    June 18, 2015

    platinumelite

    THe hotel has been well maintained. We were disappointed that the ajoining hotel did not share ammenities. There was a strong smoke smell in the halls, lobby, entrances, patio area, etc.

    Posted byHotelStaff
    June 19, 2015
    FedMan, We thank you for taking the time to do a review on our hotel. The hotel does apologize that the Candlewood Suites guest are not permitted to use our sister properties amenities. As they are not able to you use ours. We do have a few smoking rooms in the hotel that are only on the 3rd floor and have a separate ventilation system. Normally we do not have issues with a smoke smell in the hotel. We thank you for being a IHG member and hope that you will give the hotel another chance if ever back in Kansas City.
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