Rated 3.8 out of 5 by 135
Rated 5.0 out of 5.0 by cis2468 great hotel
We greatly enjoyed our stay. Everything was
perfect. Your breakfast buffet was amazing. Definitely look forward to staying with you
Again. Your staff is so kind and caring.
June 12, 2014
Rated 3.0 out of 5.0 by Sondra86 good service
Since I was part of a wedding party, I would have liked to stay on the same floor as my other family members, however accepted what was given to me. My kids hit the pool first, and seemed to like it. We didn't eat there because we were too busy with the wedding and ate with them. The staff was kind enough to give us directions and provide a map of anywhere we wanted to go. They also let us check out late on short notice because the bride and groom decided to open their gifts in the hotel lobby. They were doing construction in the hotel which made us park by the dumpster, would not recommend parking there unless necessary because of the smell. Overall, a good visit.
June 11, 2014
Rated 4.0 out of 5.0 by RiderCoach Reasonable place to stay with excellent service
We stayed at this location due that all hotels in the Topeka, Kansas area were already booked 2-weeks in advance for the NHRA Drag Races, which we were not there for.
We chose this location as it was close to HWY 70 making it a quick ride to Topeka.
Only issues we encountered was a clogged drain in the tub and the maintenance people were quick to resolve and we were given a voucher for a free breakfast at their restaurant.
Speaking of their restaurant, my mom and sister both ate their for dinner and stated that their burgers were very tasty. The food at the breakfast bar as well as ordering off the menu were very tasty and good. Staff service was a little slow, however, there were three wedding parties and their families staying so, as little busier than they might have expected to be.
Otherwise, an uneventful stay, which I like.
June 5, 2014
Rated 1.0 out of 5.0 by Dale5174 Bad experience first time from HI
Not clean and had musty odors. Would not stay there again.
June 1, 2014
Rated 1.0 out of 5.0 by jr12121212 Can't believe My family stayed here
I am pretty upset the prices were increased on me after I had originally book the rooms I needed for my family. It was a surprise and we won't be coming back.
May 31, 2014
Rated 4.0 out of 5.0 by tmp624 Great Staff
Front desk staff was friendly and check in was fast. The room was clean and comfortable. This was a last minute trip so took a chance and was pleasantly surprised. The hotel is under renovation but that was minor inconvenience. The entry and lobby are done very nicely. I would stay there again on my next visit back to Lawrence.
May 30, 2014
Rated 5.0 out of 5.0 by TonyTr Great stay!
The hotel is convenient to I-70 and the KU campus. Plenty of restaurants within a 1-2 mile radius. Front desk staff was courteous, professional, and helpful. Had breakfast in the Heartlands restaurant for 9 days. Dennell, Miranda, and the rest of the staff (sorry I can't remember all the names) were very concerned with satisfying the customer and did an excellent job during my stay. Tables and booths were clean and neat. The buffet contained a good selection of items and was well maintained. The pool/hot tub was exceptional and a welcome site after a long day. Everyone greeted me with a smile and a "Hello" which means a lot to a person that travels on a regular basis. One negative was the amount of humidity in the room regardless of the AC setting. Nothing major but noticeable. Might be due to the proximity of the pool/hot tub. An excellent stay overall.
May 30, 2014
Rated 5.0 out of 5.0 by Barkley1 Quiet Room, Pet Friendly
We chose Holiday Inn because they are pet friendly. Our trip was a very quick one, and we were glad we could take our dog along. Having said that, when making the reservation, I mentioned 2 times that we would have a dog with us, but when we checed in, they didn't know that, and had to reassign us to a different room. Not a big deal, just seemed odd since I had mentioned it twice. The room itself was clean and very quiet. I've stayed there twice now, and both times felt like both rooms were very quiet. Good night's sleep!
May 28, 2014
Rated 5.0 out of 5.0 by Alexia74 Comfortable.
Maid did not clean bathroom after first night. No bathmat replaced either.
May 28, 2014
Rated 3.0 out of 5.0 by ginger26 Hair in bed
I arrived very late and did not inspect my room. It wasn't until I awoke the next morning that I found a massive amount of dark hair between the sheets at the foot of my bed. I did tell the desk clerk and she offered a free breakfast of which I did not accept as I was leaving immediately. I felt like something else should have been offered like a complimentary stay or extra points, but that was not offered.
The hotel itself was very clean and comfortable and I'm sure this was an isolated instance, but yet it was not handled properly.
May 27, 2014
Rated 3.0 out of 5.0 by brwengel This is an old an tired property.....
This is one of those old Holidome type properties. It has room cooling, not Air Conditioning! The humidity levels caused by the pool and the lack of an A/C system capable of removing humidity, causes a damp wet feeling. When I went to pack, even my clothes felt damp! The air cooling is simply cool air blown across cooling pipes.
One good note was the breakfast buffet and the wait staff in the restaurant. The fruit tasted like it was fresh cut every morning, and the staff was very attentive and friendly.
May 25, 2014
Rated 1.0 out of 5.0 by CHan15 disappointed
Our family stays in Holiday Inns several times a year. This hotel doesn't feel or behave like a Holiday Inn. We stayed there during a soccer tournament weekend with the team. We learned upon check in that we do not receive any points since we were in a group plan. When I questioned that, the front desk attendant just smiled and didn't acknowledge I was upset. Also, the "kids eat free" did not apply to us either since we were part of a group plan. The breakfast buffet was not good food. Very bland and not worth the cost. We paid more than the rate that was listed on the holiday inn website so I am not sure why we didn't receive points and had to pay for breakfast. I was very disappointed in this hotel.
May 15, 2014
Rated 4.0 out of 5.0 by abrm Breakfast
Should be complementary as it is in most all other Holiday Inn Express
April 27, 2014
Rated 3.0 out of 5.0 Never accept the corner room
I had made reservation for single King bed, but when checking in I was told that they gave me 2 twin beds, the receptionist was very kind to switch my room to a king size, but didn't realize how annoying that room was. Room 401 is on the corner in front of the elevator. You hear everything all night, the rooms have a balcony which is shared by all occupants on each floor, like a U shape, the entrance to that balcony is either from the rooms or at the tip of the U, my room is at the tip of the U, so I not only could hear the elevator all night, but also everytime someone walked to their rooms using the balcony path I could hear them too. Surprisingly I slept well during the day, probably because everyone was gone. I did like the customer service, the restaurant and everything else. I would highly recommend never to accept the room that is near the elevator though. Thanks for everything.
April 2, 2014
Rated 5.0 out of 5.0 by bbbbhav Nice Fresh Look
It had been awhile since I had stayed at this location.
Pool area had been updated and everything looked fresh and clean.
March 31, 2014
Rated 5.0 out of 5.0 by rundmc great staff
staff is excellent here! Rooms very nice and spacious
March 24, 2014
Rated 5.0 out of 5.0 by M&M 44 M&M 44
Counter Staff was very friendly and helpful. Hotel was clean and comfortable.
February 28, 2014
Rated 1.0 out of 5.0 by Newt Business Trip
They just dont care. The keys dont work. I continually had to go up to my room then back to the front desk to get the key to work. I told the clerk that I wanted 5000 points for my inconvience and never even heard from a manager and never received the 5000 points. Forget about getting breakfast. Did it one day, then went somewhere else for the rest of my stay. This is a great example of how HI does not monitor their brand. I have been a member for 25 years and maintain a very high status with them but I am getting sick of the continued lack of service and franchise owners who just dont care.
February 25, 2014
Rated 3.0 out of 5.0 by Teri Marie Blue sky hotel with cloudy water
This hotel has a very nice updated lobby and amenities, with a wonderful gym and game room and pool, and the staff were so helpful and friendly from the desk clerk to the restaurant staff. Just one complaint: the bathrooms. The water in the shower, toilet and sink were brown, and the lavoratory faucet was installed incorrectly and hard to use, spraying up when turned on. There was also no exhaust fan.
January 28, 2014
Rated 4.0 out of 5.0 by dacreed Best overall value!
We love to stay at this Holidome when we visit family in Lawrence and have done so regularly for nearly 10 years to visit family. The kids love the pool and Jacuzzi, the adults love the restaurant and bar. Always a win/win. We were sad to see that they removed the Putt Putt area though.
We typically stay over the Christmas holiday for a few days and this year was a bit disappointing that the front desk staff wasn't aware of the schedule for the bar/restaurant and there wasn't any information posted on the door. We were told that they wouldn't serve breakfast on Christmas day, but learned later (too late) that they had indeed been open. But that is only a small inconvenience in an overall great experience.
January 2, 2014
Rated 4.0 out of 5.0 by Happy Holiday Christmas visit
I was in town to visit relatives for the holidays. The receptionist who checked us in was very friendly and helpful. The rooms looked and smelled clean. The restaurant served a delicious breakfast. I would definitely stay again.
January 2, 2014
Rated 3.0 out of 5.0 by coolgrandpa clean,good, food
Over the Christmas Holiday. The weather was quite cold outside and the kids were antsy. We decided to take our son &his family to the Lawrence KS Holiday Holidome The hotel was very clean. Also the staff was very helpful. We did experience cool water in the swimming pool & in the hot tub.(we were hoping for a WARM pool & HOT Tub experience.) When we complained to the staff . Maintenance came right over and checked the water temp. Sure enough the temp was off. It would take overnight to warm. The next morning both pools were a pleasure to be in. By the way did I mention that
check out time is 11am. Not much time to enjoy the WARM waters.(We did ask for a late check out. we were able to stay until noon) NOT exactly what we had in mind when we booked this.
December 31, 2013
Rated 4.0 out of 5.0 by HarleyDog Pleasant stay
The room was clean & comfortable. The restaurant was open Christmas morning (thankfully) and served a wonderful breakfast. Unfortunately when asked on Christmas Eve if it would be open Christmas morning, the desk clerk said no it wouldn't. Lack of communications, but a pleasant surprise.
This is the 3rd or 4th Christmas we have stayed and probably will continue the tradition.
December 29, 2013
Rated 3.0 out of 5.0 by Agondonter Christmas Eve
Super sweet employee Christmas Eve ,very quick check-in & afforded me late check-out. Christmas Day: I did not expect food to be available, however the in-room coffeemaker was not clean, so I was pretty bummed not to have coffee. Also the keypad on the phone, and the remote control were dirty. I left a note for the room attendant, as well as a small tip and a package of imported cookies. The morning attendant was not very pleasant. The hot tub was nice and HOT, which was the primary reason I stayed at this hotel. Thank you for working on Christmas, so that I might have a place to rest.
December 28, 2013
Rated 4.0 out of 5.0 by Jesus22 nice room and breakfast was great!
Really liked the stay except for the fire alarm going off at 6 a.m.! Guess they were announcing my birthday since we came for that!
Our waiter in the lounge on Saturday night was great! Didn't get his name, but he brought the nacho's to our table.
December 11, 2013
Rated 5.0 out of 5.0 by DerekOfColo A great stay here in Lawrence
I had not stayed at this property in a few years, and I was pleasantly surprised with my stay.
The front desk staff was amazing during checkin and provided my with great benefits since I am a platinum rewards club member.
They offered me different options for the breakfast since I was on a weird work schedule those few days.
I recommend getting an outside facing room, that way if you don't want to hear all the pool noise, you will avoid it.
The room was very comfortable, great working ventilation, and good reception on the internet access. I wish the bedside lamps had outlets built into them for phone charging, but I did locate a multi outlet surge protector under onside of the bed, so I used that...
Hope to see you again soon.
November 20, 2013
Rated 4.0 out of 5.0 by sann1 Not what we were promised!
I have stayed at this hotel numerous times for business. This particular time, I called to arrange an early check-in, as we had an early wedding to attend. When I called to confirm, I was told on the phone that our room was ready. Upon arrival, our room was not yet ready. We waited approximately an hour before being able to check in. Although I truly appreciate the staff's efforts to get our room ready prior to the standard check-in time, I feel like they should communicate better so we don't get one report on the phone, and another upon arrival!
November 16, 2013
Rated 5.0 out of 5.0 by hopp5 We had a football tournament and all of our needs were meet.
With all the rooms booked for a weekend football tournament. All of our needs were met with and taken care of during our two day stay. The pool was great for the kids and everyone seemed to enjoy themselves during the stay. Thanks,
November 13, 2013
Rated 2.0 out of 5.0 by Stessmac Hotels know how to get ya
Beware of the advanced pay special rate. Yea great price, but you cannot cancel even if it's a life and death situation. Just make sure you're planning on staying otherwise you can't get your money back.
I'm a tall guy and while standing in the shower I had to practically hunch over to reach the shower head and if I stood completely vertical my head touched the ceiling. Bathroom vents didn't work and shower leaked everywhere. Couldn't swap rooms because hotel was packed.
No shuttle? Really? College town with a bunch of sports all the time and no shuttle?
Poolside room wasn't even a pool side room. It just gave you a separate walk out from your room. And the poolside door had so much give that if you drop kicked the door you could break into any room there.
November 13, 2013
Rated 2.0 out of 5.0 by Ken27 Average hotel with inept staff
Reasonable value at discounted price. Limited food on premises. Tiny workout room. Small pool. The only remarkable aspect of the property is the inept staff.
November 12, 2013