Rated 4.1 out of 5 by 24
Rated 1.0 out of 5.0 by irishdancercm Non-smoking - Joke
This site placed non-smoking rooms on the top floor (smoke rises) and the room reeked of smoke. I complained to the front desk and they said they were sorry and would note that the room smelled so that I wouldn't be held responsible for any charges. I had to sleep with a towel over my face to breathe. We will never stay at another Candlewood Suites until they are 100% non-smoking. I understand that these smokers are part of your business, but it is so intrusive on the non-smokers, that it isn't worth the value of the saving a few dollars.
December 6, 2013
Rated 1.0 out of 5.0 by ashley9790 Non smoking room-smelt like smoke reported
We reserved a non smoking room, but when we arrived we smelt smoke in our room, and then found cigarette butts in the bathroom. I went and reported it to the front desk and was offered spray. Then when we went to bed there was a party above us so we barely got to sleep. I mentioned everything to the manager in the morning and was just told we wouldn't be charged the smoking fee. I would not recommend this hotel. I work in hospitality and I didn't feel like they were good at correcting the problem. It is gross to stay in a room that was not fully cleaned and also to not be able to sleep all night. The cupboard were we could buy food and drinks was the only positive to the stay since we were on a tight schedule in the morning.
October 30, 2013
Rated 5.0 out of 5.0 by Cheese glad to choose candlewood
this is my 2nd time staying at this hotel
i like this hotel
I am glad to choose candlewood
October 23, 2013
Rated 5.0 out of 5.0 by LB57 Great Hotel !
Very good hotel with everything you need including china cups for Coffee in the rooms. I'd happily stay here again if I needed an hotel in this area.
October 4, 2013
Rated 5.0 out of 5.0 by jamtii Kansas trip
Staff was really very nice, we look for Candlewood Suites and found this place easily on the internet while driving. Called and they answered the phone.
September 4, 2013
Rated 5.0 out of 5.0 by User82601 Great property & staff.
Have stayed at this property more than once, always a welcome site to be at. Great internet connection, very clean, good condition, area has no problems I am familiar with. Will stay again when in area!
August 27, 2013
Rated 2.0 out of 5.0 by Luv2bike Terrible Customer Service
We showed up to check I'm at 4:30 and received a key to our room and had a good first impression. But after exiting the elevator to our floor we were overtaken by cigarette smoke. We had a smoke free room but apparently not a smoke free floor. Our room was not ready once we made it to it. 3:00 check in and we got there at 4:30. No other room was available so we had to leave till it was clean. The front desk immediately blamed others and was rude to her fellow co workers. Once we returned at 7:00 pm we immediately called for a cot. We had to call again at 8:00. At 9:00 my husband went to get it himself. The funny thing here is that on check out they were going to charge us $10 for the cot, that we had to get ourselves 2 hrs after requested. At check out we asked for some compensation for our room not being ready and the basic poor service. The manager told my husband that since we were already getting a discounted rate because my husband is active duty military that no other compensation could be given. So apparently at Candlewood Suites it's ok for Americans to sacrifice for others and to sleep in tents for months but can't be compensated for substandard service at a hotel. If you are planning a trip to Worlds of Fun choose another hotel. Many others right next to it that must have better service.
August 16, 2013
Rated 1.0 out of 5.0 by Tosya Smokers' Heaven
I guess it's my fault for assuming most nicer hotels are smoke-free these days; I should have looked for "smoke-free property" somewhere on the description. Our room was labeled a smoke-free room, but in this hotel that designation didn't really matter. The hallway was always so full of smoke – day and night – that we held our breath to get to our room (it's weird, we never actually SAW anyone smoking in the halls, but the smell was that strong). We tried to open our room door as seldom as possible, but even still, the smoke wafted in. At night I would cover my face with a sheet to try to filter out the smell, but the sheets and towels smelled like stale smoke that didn't get washed out. We set the A/C to a freezing cold temperature to try to filter the air out; there wasn't a "constant on" setting for just the fan. The problem was, every time the A/C turned off, the unit continued to make sounds that I can only describe as grinding boulders. Not conducive to sleeping!
This wouldn't have been so bad if most of my family, especially my 8-year-old nephew, wasn't allergic to smoke and suffering from upper respiratory problems. Then it would just be gross. Unfortunately, the smell was so strong it was nauseating in addition to causing us all to wake up congested every morning.
It's really too bad, because the room was very nice, especially for the price, and we loved the fact that we could use the kitchen to make a leisurely breakfast in the morning, or convene for pizza at night. There was lots of space to hang out and do things together, and the saltwater pool was fun.
So in the end, if you are a smoker or are not bothered by cigarette smoke, this was a great hotel – great location right off the highway and across from Worlds of Fun; big, comfortable rooms; nice amenities; good price. For us, unfortunately, it was a bit of a nightmare, and we'll have to look for other accommodations next time we're in the area.
August 1, 2013