Rated 4.2 out of 5 by 25
Rated 5.0 out of 5.0 by Ggalec Super staff
Front desk staff is always a very good indicator of the quality of the property. In this case, it held true with the staff ( management I believe ) being very friendly and helpful. Nice clean room and overall clean facility. Thanks for a great stay.
January 7, 2014
Rated 1.0 out of 5.0 by irishdancercm Non-smoking - Joke
This site placed non-smoking rooms on the top floor (smoke rises) and the room reeked of smoke. I complained to the front desk and they said they were sorry and would note that the room smelled so that I wouldn't be held responsible for any charges. I had to sleep with a towel over my face to breathe. We will never stay at another Candlewood Suites until they are 100% non-smoking. I understand that these smokers are part of your business, but it is so intrusive on the non-smokers, that it isn't worth the value of the saving a few dollars.
December 6, 2013
Rated 1.0 out of 5.0 by ashley9790 Non smoking room-smelt like smoke reported
We reserved a non smoking room, but when we arrived we smelt smoke in our room, and then found cigarette butts in the bathroom. I went and reported it to the front desk and was offered spray. Then when we went to bed there was a party above us so we barely got to sleep. I mentioned everything to the manager in the morning and was just told we wouldn't be charged the smoking fee. I would not recommend this hotel. I work in hospitality and I didn't feel like they were good at correcting the problem. It is gross to stay in a room that was not fully cleaned and also to not be able to sleep all night. The cupboard were we could buy food and drinks was the only positive to the stay since we were on a tight schedule in the morning.
October 30, 2013
Rated 5.0 out of 5.0 by Cheese glad to choose candlewood
this is my 2nd time staying at this hotel
i like this hotel
I am glad to choose candlewood
October 23, 2013
Rated 5.0 out of 5.0 by LB57 Great Hotel !
Very good hotel with everything you need including china cups for Coffee in the rooms. I'd happily stay here again if I needed an hotel in this area.
October 4, 2013
Rated 5.0 out of 5.0 by jamtii Kansas trip
Staff was really very nice, we look for Candlewood Suites and found this place easily on the internet while driving. Called and they answered the phone.
September 4, 2013
Rated 5.0 out of 5.0 by User82601 Great property & staff.
Have stayed at this property more than once, always a welcome site to be at. Great internet connection, very clean, good condition, area has no problems I am familiar with. Will stay again when in area!
August 27, 2013
Rated 2.0 out of 5.0 by Luv2bike Terrible Customer Service
We showed up to check I'm at 4:30 and received a key to our room and had a good first impression. But after exiting the elevator to our floor we were overtaken by cigarette smoke. We had a smoke free room but apparently not a smoke free floor. Our room was not ready once we made it to it. 3:00 check in and we got there at 4:30. No other room was available so we had to leave till it was clean. The front desk immediately blamed others and was rude to her fellow co workers. Once we returned at 7:00 pm we immediately called for a cot. We had to call again at 8:00. At 9:00 my husband went to get it himself. The funny thing here is that on check out they were going to charge us $10 for the cot, that we had to get ourselves 2 hrs after requested. At check out we asked for some compensation for our room not being ready and the basic poor service. The manager told my husband that since we were already getting a discounted rate because my husband is active duty military that no other compensation could be given. So apparently at Candlewood Suites it's ok for Americans to sacrifice for others and to sleep in tents for months but can't be compensated for substandard service at a hotel. If you are planning a trip to Worlds of Fun choose another hotel. Many others right next to it that must have better service.
August 16, 2013