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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    91%
    Recommend This Property

    Overall Experience

    4.3

    based on 83 reviews
    91%
    Recommend This Property

    Ratings Breakdown

    83reviews

    • 5 Stars
      55
    • 4 Stars
      14
    • 3 Stars
      5
    • 2 Stars
      3
    • 1 Stars
      6

    Good Service

    By

    April 20, 2015

    club

    Staff is extremely accommodating and helpful. They went out of their way to ensure that everything worked properly once fixed.

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    Amenities not working - TOTAL FAIL

    By

    April 20, 2015

    One of the features of a Candlewood is the availability of Laundry Facilities. Usually 3 or more washers and plenty of dryers. Enough for everyone to get their laundry done.

    I chose Candlewood specifically for this feature and when I tried to do laundry 2 of the 3 washers were marked out of order and the other one didn't work. They knew the third didn't work but failed to mark it. This is totally unacceptable and such a condition should be mentioned on checkin. I could have changed hotels and hot been 3 hours late starting my day.

    My clothes were sopping wet. The staff was absolutely no help in rectifying the situation though they had enough personnel sitting around talking to take my laundry out and do it themselves. TOTALLY UNCONCERNED that I was inconvenienced. They could have put my clothes in their commercial washers for sheets and towels. When I suggested this, they seemed shocked but did it. They should have thought of this immediately.

    I am in a IHG property every night of the year and many times have additional rooms for my staff. I should not receive better treatment than any other guest. Our patronage should be rewarded with the amenities we are paying for.

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    Great Staff

    By

    April 17, 2015

    platinumelite

    Stayed here due to it being close to FT hood of Which I was attending a class at. The staff was very helpful and willing to suggest places to eat in the area as well as if anything was need.

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    comfortable great ammenities

    By

    April 16, 2015

    We enjoyed our visit. The amenities are excellent. . Also the staff was friendly.

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