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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    76%
    Recommend This Property

    Overall Experience

    4.0

    based on 70 reviews
    76%
    Recommend This Property

    Ratings Breakdown

    70reviews

    • 5 Stars
      42
    • 4 Stars
      11
    • 3 Stars
      2
    • 2 Stars
      5
    • 1 Stars
      10

    No water

    By

    May 22, 2015

    platinumelite

    NO WATER
    and no concern from staff.
    Conditions were BAD
    I will go out of my way to stay at some other hotel on my next trip to TX.

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    ac stopped working

    By

    May 15, 2015

    platinumelite

    ac stopped working and son in-law fixed after staff had no other room them and no fans and maintenance was not there. But what upset me the most is I never heard from the management nor the owner after I was told I would from IHG.

    Posted byHotelStaff
    May 20, 2015
    I apologize for the inconvenience I hope you accept my apology and that you have received my email.
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    Poor Customer Service

    By

    May 14, 2015

    Not the best, but it's usually the lowest priced IHG hotel in the area.

    Had an issue with the bill. Someone charged cupboard purchases to my room - I did not visit the cupboard. At check-out the front desk associate could not reverse the charge. Told me the manager would reverse the charge. The money incorrectly charged was never returned. Repeated attempts to contact management via phone/email has not been returned.

    I've stayed at this hotel more than 20 times in the past, but I will never stay here again - nor will any of my employees or coworkers. Poor customer service for even Platinum Members.

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    Very disappointing for an IHG hotel

    By

    May 07, 2015

    Found dirty towels from previous guest in bathroom, no shampoo, no shower curtain or shower mat. Good selection of TV channels and strong internet signal. No towels in gym.

    Posted byHotelStaff
    May 08, 2015
    I apologize for the inconvenience of the situation, I will be addressing this with my employee. I apologize again hope that you will return and give us another chance.
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