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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    86%
    Recommend This Property

    Overall Experience

    4.3

    based on 48 reviews
    86%
    Recommend This Property

    Ratings Breakdown

    48reviews

    • 5 Stars
      33
    • 4 Stars
      8
    • 3 Stars
      1
    • 2 Stars
      2
    • 1 Stars
      4

    overall, pretty good

    By

    January 19, 2015

    The overall experience was ok. I was not happy with the constantly running toilet, but closing the bathroom door along with the sound of the air conditioner helped to drown out the noise. The property was well lit and well maintained and the overall appearance was nice. The gym appeared nice at first until I tried to use the treadmills. The first one kept giving me an error message and the other one just quit working about halfway through my work out. The staff was very friendly and they answered my questions and concerns in a timely manner. The only concern they were not able to address in a timely manner was the running toilet because I was told the maintenance man had already left for the day.

    Posted byCustomerCare
    January 28, 2015
    Dear juice76036, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the fitness center and our staff. However, we’re sorry we fell below your expectation regarding the bathroom condition. We will address this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando A. Case Manager IHGCare
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    Clean and affordable

    By

    December 17, 2014

    Clean, quiet, affordable, best thing to home. They have everything you need.

    Posted byHotelStaff
    December 26, 2014
    Thank you for your review we truly appreciate your kind words. We are happy you enjoyed your stay and look forward to seeing you in the future.
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    comfortable

    By

    December 09, 2014

    club

    service was very helpful rooms were very clean bed was comfortable

    Posted byHotelStaff
    December 26, 2014
    Thank you for your review of our hotel. We truly appreciate your kind words and look forward to seeing you in the future.
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    Good Service; Poor Transportation Options

    By

    December 03, 2014

    club

    I visited this hotel with family and co-workers, and felt Candlewood Suites was close enough to the Port of Houston to stay before and after our cruise. Since we didn't have enough time to drive to the port, we flew into Houston and took a pre-arranged super shuttle to the hotel. When inquiring well in advance what transportation would be available to the port for our group, I was told that a transfer would be available from an outside vendor (Candlewood Suites does not have its own shuttle). We made a transfer reservation with the taxi company referred to us by this hotel for 12-12:30 pm pick-up. We only made this reservation as a precaution, since we were hesitant to believe the front desk clerk when she said taxis drive by the hotel frequently on port days. Not only do taxis NOT drive by, but La Porte has no taxis. The taxi we arranged thru the hotel was almost an hour late, which was upsetting to the whole group. Bad way to start a vacation. I would recommend this hotel ONLY if you had your own car. I will not stay at this hotel when cruising out of Houston in the future.

    Posted byHotelStaff
    December 17, 2014
    Thank you for your feedback, we appreciate you for choosing to stay at the Candlewood Suites. I apologize for the inconvenience of the lack of transportation. We do use an outside shuttle service that starts to arrive at noon on Sat. and Sun. for the cruise guest. And I am trying to work with the city about getting local taxi service. Again that you for choosing Candlewood Suites look forward to seeing you in the future
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