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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.6

    based on 66 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    66reviews

    • 5 Stars
      48
    • 4 Stars
      14
    • 3 Stars
      2
    • 2 Stars
    • 1 Stars
      2

    EXCELLENT

    By

    April 29, 2015

    EVERYTHING WAS WAY ABOVE STANDARDS, CLEAN AND VERY WELL MANTAINED, STAFF WAS VERY ACCOMENDATING AND FRIENDLY

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    Welcome to the West Coast

    By

    April 20, 2015

    Candlewood has a great reputation for long stay customers who spend weeks away from home. Out in WA, the socially conscious have gone to a "living wage" for minimally skilled workers resulting in declining customer services such as daily room cleaning. The result is after three weeks at the hotel, my room was cleaned twice. The staff is bound to this socially acceptable, "Green" Kool-Aid story line so they will kindly remind you that garbage cans are at the ends of the hall for your use and if you want clean towels, toiletries or extra coffee see the staff to pick those up. The room suite setup was great. I slept fine, however for the price and reputation of a top long stay hotel, this is not it. If I wanted to spend extra time after a 12 hour work cycle to clean up my trash, get more towels and get more shampoo, I would have stayed home in my own comfortable environment, but when I am on the road, I expect at least some relief after a long work day. Don't expect it at this Candlewood.

    Posted byHotelStaff
    April 25, 2015
    We at the Candlewood Suites here in lacey are hugely sorry that your stay with us was not completely satisfactory. We do pride ourselves on trying to accommodate everyone and their needs. If you do choose to stay with us again we would like to try and make your stay a better one. We shall address any issues you have and try to accommodate you the best we can. Again we greatly apologize for any inconvenience you may of had and would like to try and better your thoughts about us. Thank you for leaving valuable information for us as well, we appreciate anything you have to say to make our hotel a better one. Please if you have any questions feel free to contact us.
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    Great Customer Service

    By

    April 09, 2015

    platinumelite

    Very helpful and considerate staff members from the lobby to housekeeping. Assisted beyond the call of duty by the manager, Mrs. Jamie Espinosa and others as needs changed over the two months there.

    Posted byHotelStaff
    April 12, 2015
    Thank you Chicano for staying with us and we are very happy that you enjoyed your stay here, it was our pleasure.
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    Comfortable and quiet

    By

    April 07, 2015

    club

    The Candlewood was a very comfortable stay, with a comfortable bed with several pillows, spacious and clean bathroom, and a comfortable chair for working at the desk.

    Posted byHotelStaff
    April 12, 2015
    Thank you for taking the time to review our property, and we are very pleased that you had a wonderful experience with us.
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