Rated 4.0 out of 5 by 34
Rated 1.0 out of 5.0 by Ranger Joe If you want service and an internet connection DON'T come here.
The people here just look at you like as to say, "What, you want ME to do something about that?" when you have a problem. It was all the employees too, not sure why. I had problems getting connected to the internet and had they said their internet was having problems and I said well I kind of have to have that for this business trip that is 2 weeks long. So, the dude finally gave me a # to call to talk with their ISP. Well, after 45 minutes I finally had Wifi something that normally takes 5 seconds. This was the same problem for everyone with a Windows computer. Then, the range of the Wifi was horrible, barely any signal in my room, it would cut out all the time, and it was extremely sloooooowww. Also, I smelled smoke coming into my room from the hall a few days in a row because someone was smoking like a chimney in their room. I told the front desk and they said, "Oh, that's a $300 fine" but, only smelled around people's doors and when they found the room that they thought was the one they didn't even knock. The problem was never solved. I could go on and on about more but, I think this says enough to for people to know to STAY AT YOUR OWN RISK!
June 2, 2014
Rated 2.0 out of 5.0 by BFD3967 Customer service is dead
The hotel itself was nice enough, fairly new and clean, but the staff could not have cared less about the guests. I arrived for check-in at about 2:30 and was told curtly there were no clean rooms available, but that there would be by 3 p.m. I sat in the lobby near an obviously annoyed man who'd requested an early check-in before he arrived only to find himself waiting like me.
I was given a key at about 3:15 to a room with two queen beds (I'd reserved a king) and when I got upstairs I found a carpet that had obviously not been vacuumed. I went downstairs and told the desk the room was wrong and the floor was dirty. I was given a cursory "sorry" and the desk manager chastised the maid for saying the room was clean then acknowledging it hadn't been vacuumed.
When I finally got into my room at about 3:45, I turned on the a/c and piled up on the bed for a nap. I was awakened at about 4:15 by a maid opening the door and asking, "Is anybody in here?" I bolted upright and told her there was. "Sorry," she said and closed the door. Dozed off again only to have another maid walk into the room 20 minutes later asking if it was occupied. I would've thought they'd have some record of which rooms were occupied.
The night was okay (I bolted the door). Checked out the next morning without any greeting or notice by the front desk. I've accepted that customer service isn't what it used to be anywhere, but these workers could not have been less concerned with making guests comfortable.
May 10, 2014
Rated 1.0 out of 5.0 by rocco1968 GRRRRR
I have stayed many times at a Candlewood and have loved it. This WAS NOT one of those times. The Candlewood cupboard was bare. There was little to choice from and the prices were high. The staff were fighting right outside my room at 7:30 am. The manager of the cleaning staff was yelling at someone because they didnt wash the towels yesterday.
Room was not very clean and smelled funny
April 28, 2014
Rated 4.0 out of 5.0 by RDAggie1 Central to Action-Lafayette
Hotel is located near hub of city with access to everything easy. Including, good Italian food across the street. Room was spacious and equipped with near full kitchen. Pet friendly with green space to walk dogs.
March 23, 2014
Rated 2.0 out of 5.0 by Jack1242 Housekeeping
After several visits to the front desk about cleaning the room since they only clean the room once a week. It took 10 days for them to clean room. This includes towels, trash and making up the bed. If you need any of that done you will have to do it yourself. I would not recommend this hotel to nobody.
March 2, 2014
Rated 5.0 out of 5.0 by Drummer7 Enjoyable Stay
The staff were very friendly and helpful. Room was spacious, clean and everything functioned properly. Excellent accomodations. Easy Access. Carrabas restaurant and others across the street. Excellent shopping area too.
February 8, 2014
Rated 4.0 out of 5.0 by Aggie87 Business Travel
I have stayed at this hotel on several business trips with no issues other than the internet service is somewhat slow.
The rooms are clean / comfortable and the staff was VERY ACCOMMODATING to my needs during my stay. I would recommend this hotel for business or pleasure.
January 27, 2014
Rated 5.0 out of 5.0 by Alinora Wonderful hotel stay
We booked this hotel to stay at while visiting friends and family in the area. We were traveling with our infant daughter, so it was important that we have two separate rooms so we could all get a good night's sleep. After looking online and booking a suite, we got to the hotel and realized that the room we were given was not an actual suite. There was a kitchen area and the bed in the same room. After going downstairs and talking with the young man on duty, my husband came back we we moved a few doors down to an accessible room that was two separate rooms. The room was clean and comfortable and just what we needed.It was equipped with plates, cups and even dish washing soap! The laundry is free to all guest as well which was wonderful. The bed in this room was not a king, which we paid for, but I was pleased with the overall size of the room. All the staff was friendly as well.
January 3, 2014
Rated 3.0 out of 5.0 by MIA 07 Housekeeping
I was in my room in bed in the morning and housekeeping just came in without knocking, Im glad I had the extra lock on the door, so no privacy there at all.
December 29, 2013
Rated 5.0 out of 5.0 by KLeone Great experience and very welcome service at check in
Warmly greeted when we checked in after a harrowing drive in bad rainstorm from New Orleans. Felt welcome and got a great recommendation for authentic Cajun dinner just a mile down the road. Room exceeded expectations. Immaculately clean. Very comfortable bed. Value exceeded price we paid. Thank you for a comfortable and pleasant night's lodging. Will stay here again next time we are in Lafayette.
November 4, 2013
Rated 5.0 out of 5.0 by RJL2240 Very nice, quiet and comfy
Positive experience. Holiday Inn Express has better mattresses. Matt was very polite and helpful.
October 28, 2013
Rated 5.0 out of 5.0 by Waken Wakens Stay
My wife and I enjoyed our stay here at this very well maintained location. The staff was very cordial and knew a lot about the area.The room was clean and the spacious enough. Our only problem was with the internet.We could not get on line with either the laptop or the ipad. They connected us with tthheir technical support and got the ipad connected but not the laptop. This was the first time this has happened to us on our very long road trip.
October 16, 2013
Rated 4.0 out of 5.0 by KWB2 Worn out furniture and cabinets
Bed was comfortable, curtains great, desk was worn, chair at desk was inappropriate for working on desk, recliner was severely worn. Bath was great - adequate clean linens and soap and shampoo. Complementary coffee was great (prefer Community).
Outside entrances and grounds were TOTALLY infested with ants! They were re-mediated nightly, but walking through a swarm of ants on the sidewalk is disconcerting.
Considering location the hotel was exceptionally quiet, a very good positive about the facility.
September 23, 2013
Rated 5.0 out of 5.0 by JDCox702 Best in town
This place is one of the best places in town. I stay at this place everytime I come to Lafayette and usually its no less than a few days a week every month. The staff and the management team are great at this location and do everything they can to make sure that you're happy and have a great stay. Raquel and Suzette are the most helpful managers I have come across at any hotel.
August 28, 2013
Rated 5.0 out of 5.0 by carjwil Get away
I really enjoy staying at a Candlewood Inns and Suites. I really enjoy the privacy they give you.
August 20, 2013
Rated 4.0 out of 5.0 by MzRobase Comfortable bed and friendly staff
The bedding was clean and bed comfortable and staff was very friendly. My family enjoyed their stay. just wish there were an indoor poor and/or jaccuzi it would be really perfect
June 22, 2013
Rated 4.0 out of 5.0 by HappyJak Pet Friendly
I have been staying weekly at a Houston Candlewood Suites for the past year. When I check in I initial stating wether I have a pet or not and it is a $15.00 deposit if I do. I was shocked to see that when I checked into this one it was a $75.00 deposit. I used my points to get the room and thought I was getting a good deal, BUT, little did I know I had gotten a suite for my dog. I think this price needs to be consistant across all of your hotels.
April 30, 2013
Rated 4.0 out of 5.0 by Kattalles Here for Work!!!
This is a great location to get around to some of the hot food spots in Lafayette...Blue Dog Cafe, Jolie's, Hub City Diner. The staff is great and very helpful at every turn...I do mean turn by turn too. Great directions from staff member to get across town avoiding traffic. We will definitely stay here again next visit to Lafayette.
April 9, 2013
Rated 5.0 out of 5.0 by skiptomylou Staff pleasant and helpful.
Location is a plus for us.
Staff very friendly and helpful!
Beds are a little more firm than we prefer but the overall cleanliness and friendly staff make up for it.
April 1, 2013
Rated 5.0 out of 5.0 by Michael1101 The Place to stay in Lafayette
CLEAN, NEW, comfortable. Just wish the "fan" would stay on cuz the quiet kept me awake some! Staff was SO helpful.
March 27, 2013
Rated 4.0 out of 5.0 by Phil1222 Ice machines/maker!
After a long day on the road I like to relax in the comfort of a nice hotel room. That also includes a cocktail. Since there are no ice machines in the hotel and the ice makers in the freezer are turned off when I check in, I have no ice.
I recently stayed at another hotel in San Antonio that had ice machines on every floor, a refrigerator and microwave. There's one down the street from your hotel in Lafayette. I'll be staying there in the future.
February 27, 2013
Rated 5.0 out of 5.0 by Cole99 The bed was very comfortable
I loved staying at this hotel. I will tell everyone I know about this hotel.
February 21, 2013
Rated 5.0 out of 5.0 by T1diver Exceptional property
Friendly and helpful staff, clean room, great location, recommend.
December 19, 2012
Rated 5.0 out of 5.0 by TripodJake Pleasant Surprise
The staff was great and knowledgable! Gave me good advice as to where to eat. Gave me some band-aids when I was in need. Plus they were very accomodating to a long term guest that was having issues with their suite when I was checking in.
October 16, 2012
Rated 5.0 out of 5.0 by Burley09 Accomidations and Staff were outstanding!!
I travel a great deal and it is wonderful to walk into any establishment that treats you like a person! I was made to feel welcomed form check in to check out. The room was very clean and most comfortable. This is truly a beautiful hotel with many extras. I will return on my next trip to Lafayette.
October 15, 2012
Rated 4.0 out of 5.0 by kimsim1225 Great location
Very good value.Comfortable well kept room. In very good location, easily accessible. Would stay again & suggest to family & friends
October 9, 2012