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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.3

    based on 114 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    114reviews

    • 5 Stars
      63
    • 4 Stars
      39
    • 3 Stars
      3
    • 2 Stars
      3
    • 1 Stars
      6

    Busines Trip

    By

    May 18, 2015

    Good quality and good cost performance, I could re-visit here.

    Posted byHotelStaff
    May 19, 2015
    Dear yoshi0501, Thank you for taking the time to write us a review and for being an IHG Rewards member! We are thrilled that you enjoyed your stay and we hope to see you for your next visit to Lake Forest, CA! Kindest Regards, Denise A. Guest Services
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    家庭的

    By

    May 10, 2015

    club

    初めてのアーバイン滞在でした。
    2日間のバタバタした出張でしたので部屋にあるキッチンを使う機会がありませんでしたが、次回利用するときはループパーティーをしたいと思える充実の設備でした。
    長期滞在にぴったりだと思います。

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    Home away from home

    By

    May 10, 2015

    club

    Husband, cat and I checked into Candlewood Suites, Irvine East, due to an ongoing plumbing nightmare in our home. We arrived sleep-deprived and frustrated and were greeted by kind, friendly, and efficient staff. The room, facilities and amenities all exceeded our expectations. We will leave refreshed and ready to tackle putting our house back together. I have already recommended this hotel to friends. Thank you.

    Posted byHotelStaff
    May 12, 2015
    Dear Jimanie, Thank you for taking the time to write us a review and for being a valued IHG Rewards member! We are thrilled to hear that your stay was beyond what you expected and that you were greeted by our excellent guest service representatives. Thank you kindly for recommending us and for staying with us! Kindest Regards, Denise A. Guest Services
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    it's okay, not first choice

    By

    May 08, 2015

    club

    it was for business and I wanted a hotel close to work. The AC was loud, Fridge was loud, and made noise over and over all night long.
    A bathroom is big, better than some hotels, a bed is okay not too firm, not too soft. There are enough outlets where it made sense and that was a big plus. Kitchen is just an average one. Noise was more issue than anything.

    Front door is very heavy, hard to open.
    Front desk looks very cluttered and make it looks very unorganized and dirty.
    Elevator looked like it was going to stop working anytime soon.
    I thought hallway carpet made extremely hard to roll a suite case.

    Posted byHotelStaff
    May 12, 2015
    Dear CCDZ, I really appreciate that you taking time out of your busy schedule to provide feedback on your recent stay. We truly apologize that you've encountered this experience. We value you as our guest and your needs & understand that you have come to expect nothing but the highest standards that IHG provides. Please be assured that your feedback has been shared with our team and we will take necessary actions. We do hope that you will give Candlewood Suites Irvine East another opportunity to prove that we are capable of providing the service you have come to expect. Once again, thank you for taking your valuable time to share your concerns and experience. Regards, Sean. H – General Manager
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