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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.3

    based on 205 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    205reviews

    • 5 Stars
      118
    • 4 Stars
      61
    • 3 Stars
      10
    • 2 Stars
      7
    • 1 Stars
      9

    Managers watching your every move

    By

    June 13, 2016

    when checking in,the was a male cleaning rooms that was more interested in who and what was staying then his own work. I FELT LIKE I WAS BEING WATCHED! Then later that day the manager came to my door and accused me of smoking in the room,I DONT SMOKE!! Then at about 2pm,they came and replaced the mattress,as there was a sign on door (after I checked in and was never told!!) that they will be bothering me(Day sleeper) to replace my mattress. Then I added another night to my stay. While leaving that day for food,the manager waves me down in the parking lot (Pretty sure to see who I was traveling with) to ask if I was gonna add another stay?? I felt like this guy has nothing to do all day but watch people when they stay at this hotel.I have stayed at Holiday Inn's all over but never felt like this at any other hotel. I check out and leave only to find out this guy charged my card an additional 150.00 for SMOKING!! After I complain to IHG,two weeks later he returns the money after I was charged 35.00 three times for my act being over charged do to this additional charge.Thats 105.00 I was charged by my bank and IHG OR CANDLEWOOD SUITES HAS DONE NOTHING!!!!. THEY HAVE JUST RESPONDED TO ME THAT THEY TOLD MANAGER TO HANDLE THIS,BUT NO ONE HAS!! THEY CAN CARE LESS IF THEY OWE YOU OR OVER CHARGE YOU!! All there worried about is getting there money then can careless about your stay or your money!! Very DISAPPOINTED!! LOOKING FOR OTHER HOTELS THAT CARE ABOUT THERE CUSTOMERS!!

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    Wonderful Hotel

    By

    June 13, 2016

    club

    I have nothing bad to say about this hotel. The internet connection was awesome, the kitchen was nice, and the room was comfortable with many cable channels to choose from.
    I also had a very nice night of sleep, and it was very quite! I had the option to do laundry in a very clean laundry room, and was able to use the gym in the evening and early morning.

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    Great Experience, highly recommended!

    By

    June 12, 2016

    club

    Had an excellent stay. Very comfortable, and more than adequate accommodations Wish could have stayed longer but rates became too high.

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    Easy

    By

    June 06, 2016

    platinumelite

    Comfortable and convenient. Pretty easy to check-in once I tracked down the front desk clerk

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    clean and good size room with free laundry space

    By

    June 06, 2016

    The room was clean and good size for one person and free laundry was useful for business trip.

    Bathtub was clogged and was not so clean when taking shower which could be improved.

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    Excellent place to stay

    By

    June 04, 2016

    platinumelite

    Great location. Wonderful staff. Room was clean and quiet. Love the BBQ availability.

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    Comfortable and Convenient

    By

    June 01, 2016

    club

    The location is very convenient for why I was staying here. Kitchenette facilities are perfect for the few days of my stay and it's quiet, easy parking comfortable. Spacious desk space which I appreciated.

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    Make yourself at home...

    By

    May 31, 2016

    club

    1.溫馨舒適的落腳處,簡單卻必須用到的廚具/餐聚,貼心的家具設計,熨斗/吹風機的品質不錯.毛巾數量也夠用一週.

    2.缺點是停車位不足,每晚回到住處都要繞很久找車位.
    許多車位被卡車佔據.

    3.冰箱及冷氣壓縮機太吵,睡客廳沙發床的人無法安眠.

    4.枕頭太軟,無發支撐頸部,造成僵硬痠痛.

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    Excellent Stay

    By

    May 31, 2016

    neat room with kitchen. Laundry complementary and self service convenience store 24/7

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    床铺舒适,空间较大

    By

    May 23, 2016

    club

    1. 酒店的自助洗衣机和烘干机对长期出差的非常好使。
    2. 紧凑的健身房相当不错。
    3. 套房内的厨房对于一家三口旅行相当合适。

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    Business Trip

    By

    May 17, 2016

    My company booked this hotel for a trip I needed to make to the area. When you have to remove your trash and take stuff to the front desk to replace I am not sure they should charge as much as they do. Never have I had to make my own bed, take out the trash, and clean when I was on a business trip. I should have had them book a different hotel.

    Posted byHotelStaff
    May 19, 2016
    Dear Travel Man 1000, Thank you for taking the time in providing us with your feedback . We look forward to see you next time you are in Lake Forest. Thanks, Daniel F.
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    Did not get any sleep.

    By

    May 09, 2016

    club

    Did not get any sleep that night we stayed. About every fifteen minutes all night long, a heater unit came on and off from outside our room. It was extremely loud and made a banging sound. Also traffic noise and dump truck noise was extremely loud early in the morning. We have stayed at this hotel several times and rated it very high. The room location with the high rating was on the first floor, furthest from the highway. The lowest rating was the room on the second floor, in the center of the hotel. We will only stay here again if we can be guaranteed a room of our choice.

    Posted byHotelStaff
    May 15, 2016
    Dear Blu2 I appreciate the time you have taken to share your experience on your recent stay with us. I was disappointed to learn that your last visit was not a complete success, and that we did not deliver a positive experience this time around. Based on your comment we’ve fix the AC noise in the hallway and I have forward your feedback to our staff as well. Please accept my sincere apologies and we hope to have the honor of welcoming you back in the future to properly exceed your expectations. Regards, Sean H. General Manager
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