Rated 4.5 out of 5 by 119
Rated 5.0 out of 5.0 by jt04 Comfort and Relaxation
The Location is great. My room was always kept up upon our return. Awesome staff!
August 11, 2014
Rated 5.0 out of 5.0 by RKenneth Great Get-a-Way in San Clemente
I was most impressed with the staff, the condition of the room and the overall value.
The wifi worked well and the breakfast was done well.
The staff working the front desk always welcomed us with a great smile and warm greeting.
We will definitely stay here again!
August 7, 2014
Rated 5.0 out of 5.0 by buford72 enthusiastic welcome and great stay.
the facility itself beckons you to visit and the desk staff was very gracious and welcoming. My room was perfect and my stay was delightful.
August 7, 2014
Rated 5.0 out of 5.0 by VeV0 A place to feel very comfortable
This hotel is so great that we keep coming whenever we can.
Thank you, staff, for doing your best for the ultimate comfort of your guests.
August 7, 2014
Rated 5.0 out of 5.0 by Baseball Group Great Staff
The staff and service at this location was great. We had a block of rooms for baseball tournament. The staff was wonderful in setting up the block and was very accommodating to our needs. The hotel is conveniently located close to freeway, shops, restaurants, beach and baseball fields. We would stay here again.
August 4, 2014
Rated 4.0 out of 5.0 by SROK9 San Clemente North Holiday INN Thank You
Staff was awesome and very helpful, Morgan and the other girls were knowledgeable of the area as was Allan and the guys.
I'm terrible with names but dealt with Allan & Morgan the most while I was there but was impressed by everyone I met including the house cleaning staff!
The location is right off of RTE 5 and a short distance to the beaches and Camp Pendleton Basilone San Onfre gate.
I will stay here when ever I'm in the area!!
August 2, 2014
Rated 5.0 out of 5.0 by opuntia superior service
Of course the amenities and comfort were great; what I'd mostly like to comment on is the involvement of staff. Allan and Riz, especially, took the time to learn the names of the members of our family. It especially made the kids feel important to be called by name. They were attentive to any needs we had, and to print directions to any points of interest to which we needed to drive.
July 31, 2014
Rated 5.0 out of 5.0 by RickyRecon Excellent service and staff and breakfast
The location was tricky to get to but the staff helped us get there and without exceptiion the staff was very friendly, worked hard, and made our stay relaxing and enjoyable!
July 31, 2014
Rated 5.0 out of 5.0 by LOUIE R. Very clean room and friendly staff.
I recommend this location highly. The rooms are very clean, and the staff is friendly, cheerful and accommodating.
July 29, 2014
Rated 5.0 out of 5.0 by Tony916 Great accommodating hotel
I've stayed here over the past few years for business. The staff always has a smile on their face when you walk through the door, whether it be 7am or midnight. I highly recommend this location to any business traveler or vacationer! You won't be upset.
July 29, 2014
Rated 1.0 out of 5.0 by ddnftc Very disappointing experience at this hotel
I have to give this hotel the lowest possible rating I can. If there was a rating below "poor", that is the rating I would give them. This was the worst experience I have ever had at any hotel. It started at check-in when we were assigned to the handicap room. While I'm sure the accommodations are very helpful for a person needing this type of assistance, for a person who is not handicapped these devices get in the way and make enjoying the facilities virtually impossible. The bathroom is expanded out into the bedroom making the bedroom very small. The bathroom is stark, utilitarian, unattractive and cold. There is no counter space for bathroom items. The bathtub/shower is taken up mostly by a bench with the shower head attached to a hose and mounted on an adjustable bracket that keeps sliding down so it sprays at the waist instead of at the shoulders. In the bedroom there is no closet at all to hang items. The refrigerator, microwave and coffee maker are placed in a mobile unit that looks like a dumpster in the middle of the room. I feel bad for mobility-challenged people who have to settle for these types of accommodations.
Immediately after check-in I called the front desk about this problem. When I received no response after several minutes I went back to the front desk requesting that we be moved to another room. Instead of offering assistance or trying to accommodate us in some other way the manager insisted on arguing with me about how I made the reservation.
The most I can say is that the room appeared to be clean. However, housekeeping did not replenish the complimentary toiletry items or replace all the towels after cleaning. I won't even start on the complimentary breakfast (very unhealthy and unappetizing to say the least).
July 29, 2014
Rated 5.0 out of 5.0 by SROK9 The Holiday Inn Express was awesome
Stayed a total of 5 nights and the front staff :was awesome, "Alan
July 27, 2014
Rated 5.0 out of 5.0 by Mrgielee San Clemente
Staff was excellent. Very helpful with information on local attractions and room accommodations. Always with a smile.
July 25, 2014
Rated 3.0 out of 5.0 by Brian1980 Good people, decent stay
It was a decent stay. Firmly in the neutral territory all around. Very polite staff, and conveniently located to surrounding area attractions. Finding the hotel can be a little challenging, but it is clearly NOT the fault of the hotel, rather GPS global info.
July 22, 2014
Rated 5.0 out of 5.0 Excellent Hotel on a Steep Hill
The staff was Great! Morgan, Riza, Charlie, the tall cool guy in the evening and my housekeeper were very nice and helpful.
July 16, 2014
Rated 5.0 out of 5.0 by Like the west coast Great stay for a great price
Staff are exceptional and accommodating. The hotel, while located near the interstate and in the back of shopping area, is a pearl waiting to be discovered. Inside accommodations are excellent, quiet, clean and up-to-date.
July 15, 2014
Rated 5.0 out of 5.0 by Hotelgeek Great stay with a lot of conveniences
Checked in for a week long conference and there was a variety of shops and restaurants that fit my needs. The breakfast was always hot and well maintained. Rooms were spacious and comfortable.
July 14, 2014
Rated 5.0 out of 5.0 by JoyFull! What more can I say...IT WAS ABSOLUTELY WONDERFUL!!!!!
This hotel, from the moment you check in to the moment you check out, is everything that you could ever want in a 'home away from home'. We booked the 2 queen suite, and it was so spacious, and so CLEAN! I slept sooooooo good and it was so easy to relax after a long day at work.
I was on a business trip with my family for an entire week, and this hotel and it's entire staff met our every need, and even anticipated a few that we didn't even know about yet.
Morgan at the front desk is totaly awesome!!!!! You go girl! The GM Charlie is so engaged in his hotel and guests! You can tell he takes a LOT of pride in what he does!
There's just NOT enough nice things that I can say about this hotel. If I mentioned every single one of them I would have to write a novel! lol
Bottom line...if you plan on ever visiting beautiful San Clemente?...STAY AT THIS HOTEL! You will NOT be disappointed! It is TOALLY worth every dime!
July 13, 2014
Rated 5.0 out of 5.0 by opus2 a few minor quirks!
loved this hotel, but a few minor quirks. the coffee is terrible and the shower curtain should be longer. we had a shower mat in the room the first and third day, but one was not provided the second day. very slippery!
July 7, 2014
Rated 5.0 out of 5.0 by mich2513 Friendly staff
We enjoyed our two days in San Clemente; hotel very relaxing and quiet. Rooms are nicely updated and have comfy bed and pillows. Happy to find refrigerator in room for beach picnic supplies.
July 5, 2014
Rated 5.0 out of 5.0 by Alto 1 comfortable bed
I was able to relax in a comfortable room after a long day of travel on an airplane and then tackling the joy of an unfamiliar rental car..
July 3, 2014
Rated 2.0 out of 5.0 by Big Lar Dirty Room
I opened my room door and was suprised to find dirty towels in the bathroom and an unmade bed. I'm not a clean freak but this was distrubing. Rooms are not quiet...expect to wake up several times while other folks return to their rooms.
July 2, 2014
Rated 5.0 out of 5.0 Beautiful hotel
We were very pleasantly surprised. It is a Spanish style hotel with nicely appointed rooms. The staff was great and the breakfast was actually nice. If the dining room is full, you can bring your breakfast outside which we did. It is a little difficult to find the hotel. You have to drive through a parking lot for some type of strip mall, but worth the effort as it is privately located above the area and a very nice hotel. We would definitely stay there again on our way through to San Diego.
July 2, 2014
Rated 5.0 out of 5.0 by TahoeMtn57 relaxing
this is a excellent property, we have stayed here in the past and they continue to offer a great experiance
June 29, 2014
Rated 5.0 out of 5.0 by nina c COMFORTABLE AND GREAT SERVICE
WE HAD A GREAT TIME AND THE PEOPLE WERE NICE. THE WEATHER WAS BEAUTIFUL AND THERE WAS A SERENE AIR ABOUT THE PLACE
June 25, 2014
Rated 5.0 out of 5.0 by USMC Auntie Clean, comfortable, friendly
Our room was on the second floor and very quiet. The hotel staff was very friendly and helpful. I'd recommend this hotel to anyone. A five minute ride to beaches and the pier.
June 25, 2014
Rated 5.0 out of 5.0 by racer 33 Great experience
Great room with excellent staff that take pride in this hotel..
June 25, 2014
Rated 2.0 out of 5.0 by Brystar Customer service wasn't adequate
We were given a room and it was all tore up. Went back to the desk and the person called someone from walkie talkie. They confirmed room wasn't ready. We told them we needed a room ASAP becasue we were late to get my son to his game and needed to check in. He said it would take 30 minutes. We asked if there was another room and he said no. My wife told him what was going on he still said no. We wouldn't let him off the hook with that answer and he found us something. Why did it have to go that far. There were other things too.
June 18, 2014
Rated 5.0 out of 5.0 by AnneC6.18.2014 Perfect Hotel for Business Trips
Easy to Access
Nice Breakfast in the Morning
June 18, 2014
Rated 5.0 out of 5.0 by EvilElf Fantastic Vacation
Just wanted to get away for a few days mid-week to relax. All we wanted was a pool, the ocean, and a pier to fish from. We lucked into finding this hotel. 3 teenage girls, plus my wife and I. We also had my wife's service dog traveling with us. This is a pet friendly hotel, and they always had treat bags out for the dogs (a snack and a poop bag).
The staff was fantastic. Always friendly and helpful. When we asked about a location, they immediately pulled it up on the computer and printed out directions. Anything we needed (extra towels, shampoo...) they gladly provided. Even when I was looking at the attraction brochures many hotels stock, they came over and asked if there was anything they could help me find. I've never had that happen before.
Room was always clean, and was very comfortable. Even had a balcony. While the view was nothing special, it was nice to sit out there. We were on the 3rd (top) floor, and it was very quiet.
Pool was nice, very relaxing. Even though we didn't make use of it, they had a lift at the pool for disabled individuals. No spa here.
Breakfast room was open 24/7. Breakfast (6:30-9:30 weekdays) was fantastic. Items varied slightly from day to day. Pancakes, sausage, ham, cinnamon rolls, hot & cold cereals, fresh fruit, yogurt, bread & bagels, juices, biscuits & gravy, scrambled eggs or cheese omelets. Really a great buffet, and always stocked. During non breakfast hours, there was always coffee & tea available, and most days fresh fruit.
Location was easy to find if you use the hotels directions. DO NOT try to get directions from online or GPS. Down the hill (easy walking distance) is a shopping center with a 99¢ Only Store, Del Taco, Stuft Pizza (really good pizza!) and many other stores. And you're only about a mile from the beach. The front desk will loan you towels and supplies for the beach. Just ask.
Unfortunately, the fishing wasn't great at the pier (which was about 3 miles away). Caught some small fish, and a small shark, but tossed them all back. It was still relaxing, which was the whole point of the trip.
June 16, 2014