Rated 4.5 out of 5 by 131
Rated 4.0 out of 5.0 by BizznissMaaaaaaaaaaaan Comfortable bed and excellent staff
The beds and pillows here are fantastic. I really found them extremely comfortable considering the caliber of hotel. AC worked great, and the bathroom is nice. Ultimately the staff is the best part of the stay, they are extremely professional, and make a strong effort to make you feel appreciated as customer. Again I cannot reiterate enough that Alan goes above and beyond, and provides an extremely high level of customer service.
August 30, 2014
Rated 5.0 out of 5.0 by swells21 Beautiful Site
Clean hotel, friendly staff, glad we stayed! Our grandchildren came by and enjoyed the pool. Had a great time!
August 29, 2014
Rated 4.0 out of 5.0 by San Clemente Man San Clemete
Stay was nice, breakfast starts early and is great for selections.
Next to Freeway was easy to get on 5, and I thought the room would be noise due to prox to I-5 but surprisingly quite.
August 28, 2014
Rated 5.0 out of 5.0 by Blakeman Excellent Staff
Have stayed here twice and both times the staff was pleasant and sincere in their want to make sure all is well
August 26, 2014
Rated 4.0 out of 5.0 by CarolinaWanderer good stay
overall was very accommodating. Facilities well kept and clean. Service prompt and courteous. Be wary of room close to the ice machine, noise can be disturbing while trying to sleep.
August 25, 2014
Rated 5.0 out of 5.0 by Krackerxoxo Mail service
UPS sent package to my room
Staff was kind and gave me a phone call that said package had arrived
August 22, 2014
Rated 5.0 out of 5.0 by Sarah411 Friendly Staff
Other than the hard time I had finding the hotel (not the hotel's fault but my GPS) it was a nice place to stay. The rooms were clean, beds were comfy and the staff was friendly. The noise level from the highway just outside the hotel was not an issue for me, even though I am a light sleeper. Overall, a nice place to stay.
August 20, 2014
Rated 4.0 out of 5.0 by PDogHD Parking is horrible
Guests using the banquet room, and not staying at the hotel, use up all the nearby parking. Additional parking is available down a steep hill and about 2 blocks away.
August 20, 2014
Rated 4.0 out of 5.0 by georgie73 Friendly Staff
Overall, our stay was comfortable and the staff was helpful. The rooms were clean but the when walking down the hall we could here other guests talking in their rooms. The breakfast staff was attentive and friendly. I did however find it surprising that a few other staff members were standing by eating as well. The only real negative is that the parking spots are way too small and difficult to park in- a potential for car damage when you can barely open your door.
August 18, 2014
Rated 4.0 out of 5.0 by Weyerhauser great value, clean and comfortable
Would definitely come back. A little difficult to find, but worth it.
August 18, 2014
Rated 5.0 out of 5.0 by friscocolorado Great stay!
My husband and I had a great stay and will be staying here in the future. Beautiful property!
August 16, 2014
Rated 5.0 out of 5.0 by Greg R Feels Like Home
What a great find...not far from I5...this property sits convenient to local beaches along PCH yet provides the feeling of a remote "hide-away." The staff treats each guest professionally and accomodates every request or schedule modification. It has been years since I stayed at an express, as a result of this visit, I will definitely seek out other like properties. I will definitely stay here again when I return in the fall. Stephen, Allen, Megan, and the rest of the Team...Thank you!!!
August 14, 2014
Rated 5.0 out of 5.0 by jt04 Comfort and Relaxation
The Location is great. My room was always kept up upon our return. Awesome staff!
August 11, 2014
Rated 5.0 out of 5.0 by RKenneth Great Get-a-Way in San Clemente
I was most impressed with the staff, the condition of the room and the overall value.
The wifi worked well and the breakfast was done well.
The staff working the front desk always welcomed us with a great smile and warm greeting.
We will definitely stay here again!
August 7, 2014
Rated 5.0 out of 5.0 by buford72 enthusiastic welcome and great stay.
the facility itself beckons you to visit and the desk staff was very gracious and welcoming. My room was perfect and my stay was delightful.
August 7, 2014
Rated 5.0 out of 5.0 by VeV0 A place to feel very comfortable
This hotel is so great that we keep coming whenever we can.
Thank you, staff, for doing your best for the ultimate comfort of your guests.
August 7, 2014
Rated 5.0 out of 5.0 by Baseball Group Great Staff
The staff and service at this location was great. We had a block of rooms for baseball tournament. The staff was wonderful in setting up the block and was very accommodating to our needs. The hotel is conveniently located close to freeway, shops, restaurants, beach and baseball fields. We would stay here again.
August 4, 2014
Rated 4.0 out of 5.0 by SROK9 San Clemente North Holiday INN Thank You
Staff was awesome and very helpful, Morgan and the other girls were knowledgeable of the area as was Allan and the guys.
I'm terrible with names but dealt with Allan & Morgan the most while I was there but was impressed by everyone I met including the house cleaning staff!
The location is right off of RTE 5 and a short distance to the beaches and Camp Pendleton Basilone San Onfre gate.
I will stay here when ever I'm in the area!!
August 2, 2014
Rated 5.0 out of 5.0 by opuntia superior service
Of course the amenities and comfort were great; what I'd mostly like to comment on is the involvement of staff. Allan and Riz, especially, took the time to learn the names of the members of our family. It especially made the kids feel important to be called by name. They were attentive to any needs we had, and to print directions to any points of interest to which we needed to drive.
July 31, 2014
Rated 5.0 out of 5.0 by RickyRecon Excellent service and staff and breakfast
The location was tricky to get to but the staff helped us get there and without exceptiion the staff was very friendly, worked hard, and made our stay relaxing and enjoyable!
July 31, 2014
Rated 5.0 out of 5.0 by LOUIE R. Very clean room and friendly staff.
I recommend this location highly. The rooms are very clean, and the staff is friendly, cheerful and accommodating.
July 29, 2014
Rated 5.0 out of 5.0 by Tony916 Great accommodating hotel
I've stayed here over the past few years for business. The staff always has a smile on their face when you walk through the door, whether it be 7am or midnight. I highly recommend this location to any business traveler or vacationer! You won't be upset.
July 29, 2014
Rated 1.0 out of 5.0 by ddnftc Very disappointing experience at this hotel
I have to give this hotel the lowest possible rating I can. If there was a rating below "poor", that is the rating I would give them. This was the worst experience I have ever had at any hotel. It started at check-in when we were assigned to the handicap room. While I'm sure the accommodations are very helpful for a person needing this type of assistance, for a person who is not handicapped these devices get in the way and make enjoying the facilities virtually impossible. The bathroom is expanded out into the bedroom making the bedroom very small. The bathroom is stark, utilitarian, unattractive and cold. There is no counter space for bathroom items. The bathtub/shower is taken up mostly by a bench with the shower head attached to a hose and mounted on an adjustable bracket that keeps sliding down so it sprays at the waist instead of at the shoulders. In the bedroom there is no closet at all to hang items. The refrigerator, microwave and coffee maker are placed in a mobile unit that looks like a dumpster in the middle of the room. I feel bad for mobility-challenged people who have to settle for these types of accommodations.
Immediately after check-in I called the front desk about this problem. When I received no response after several minutes I went back to the front desk requesting that we be moved to another room. Instead of offering assistance or trying to accommodate us in some other way the manager insisted on arguing with me about how I made the reservation.
The most I can say is that the room appeared to be clean. However, housekeeping did not replenish the complimentary toiletry items or replace all the towels after cleaning. I won't even start on the complimentary breakfast (very unhealthy and unappetizing to say the least).
July 29, 2014
Rated 5.0 out of 5.0 by SROK9 The Holiday Inn Express was awesome
Stayed a total of 5 nights and the front staff :was awesome, "Alan
July 27, 2014
Rated 5.0 out of 5.0 by Mrgielee San Clemente
Staff was excellent. Very helpful with information on local attractions and room accommodations. Always with a smile.
July 25, 2014
Rated 3.0 out of 5.0 by Brian1980 Good people, decent stay
It was a decent stay. Firmly in the neutral territory all around. Very polite staff, and conveniently located to surrounding area attractions. Finding the hotel can be a little challenging, but it is clearly NOT the fault of the hotel, rather GPS global info.
July 22, 2014
Rated 5.0 out of 5.0 Excellent Hotel on a Steep Hill
The staff was Great! Morgan, Riza, Charlie, the tall cool guy in the evening and my housekeeper were very nice and helpful.
July 16, 2014
Rated 5.0 out of 5.0 by Like the west coast Great stay for a great price
Staff are exceptional and accommodating. The hotel, while located near the interstate and in the back of shopping area, is a pearl waiting to be discovered. Inside accommodations are excellent, quiet, clean and up-to-date.
July 15, 2014
Rated 5.0 out of 5.0 by Hotelgeek Great stay with a lot of conveniences
Checked in for a week long conference and there was a variety of shops and restaurants that fit my needs. The breakfast was always hot and well maintained. Rooms were spacious and comfortable.
July 14, 2014
Rated 5.0 out of 5.0 by JoyFull! What more can I say...IT WAS ABSOLUTELY WONDERFUL!!!!!
This hotel, from the moment you check in to the moment you check out, is everything that you could ever want in a 'home away from home'. We booked the 2 queen suite, and it was so spacious, and so CLEAN! I slept sooooooo good and it was so easy to relax after a long day at work.
I was on a business trip with my family for an entire week, and this hotel and it's entire staff met our every need, and even anticipated a few that we didn't even know about yet.
Morgan at the front desk is totaly awesome!!!!! You go girl! The GM Charlie is so engaged in his hotel and guests! You can tell he takes a LOT of pride in what he does!
There's just NOT enough nice things that I can say about this hotel. If I mentioned every single one of them I would have to write a novel! lol
Bottom line...if you plan on ever visiting beautiful San Clemente?...STAY AT THIS HOTEL! You will NOT be disappointed! It is TOALLY worth every dime!
July 13, 2014