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    Candlewood Suites Lake Jackson-Clute

    Guests Love Hotel's Amenities in Lake Jackson, Texas.

    Welcome to the Candlewood Suites® Hotel Lake Jackson - Clute, TX. This hotel's accommodations off Hwy 288/332, just one hour south of Houston, offer convenient access to area businesses and attractions. With flexible stay options and helpful amenities, it's the perfect place to call home during your stay in Lake Jackson, Texas.

    The hotel's location is ideal for business professionals. It's just a short drive to Dow Chemical, Si Group, BASF, Port of Freeport and nearby Clute, TX. The hotel's business resources, including free Wi-Fi access, a 24-hour Business Center and a meeting facility for up to 30, promise a productive trip. Vacationers appreciate the hotel's proximity to pristine Gulf Coast beaches like Quintana Beach and Surfside Beach both are 15 minutes from Lake Jackson, Texas. The hotel's guests are also within one mile of Sea Center Texas, an aquarium that offers family-fun and hands-on exhibits. Nature lovers often enjoy the nearby Gulf Coast Bird Observatory, as well.

    A great choice for work or play and an affordable alternative to corporate housing, this hotel boasts every amenity from free 24-hour laundry facilities and an on-site convenience store to a sparkling, outdoor pool and guest barbecue grills. We also offer a free DVD lending library, and we're happy to welcome your pets. Next time you're in the area, we hope you'll "Consider Us Home!"
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    Quick Info

    Highlights

    • On-site Guest Self-Laundry Facilities
    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    • Outdoor Gazebo Grill
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

    Getting Here

    Candlewood Suites Lake Jackson-Clute
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 93 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    93reviews

    • 5 Stars
      63
    • 4 Stars
      17
    • 3 Stars
      6
    • 2 Stars
      5
    • 1 Stars
      2

    Great stay

    By

    July 08, 2016

    We stayed here after visiting from out of town for a wedding. The staff was wonderful and the room clean and comfortable. We couldn't have asked for more. I would definitely stay here again.

    Posted byHotelStaff
    July 12, 2016
    We are so glad you enjoyed your visit with us. Thank you for your comments. They are very much appreciated and we will pass them on to our GREAT Team. We really appreciate you choosing to stay with us and hope you get the chance to be your hosts again soon.
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    Horrible customer service

    By

    June 28, 2016

    Upon check in I was asked for my "Company" ID.
    When the clerk determined I was a "Kelly" employee my rate doubled from what was quoted for "Dow". The clerk could not find the release to use the company card nor were they helpful in trying to find it. After I made four phone calls and my coworker who made the reservations, spoke to the clerk, she "Found" the required paperwork in her system email.
    I was treated with rudeness and attitude.
    Upon checking out, the clerk changed the rates from check in and gave the higher rate. I expressed concern that they changed the rate after the agreement papers for the lower rate were signed and I was met again with rudeness and hostility because I was a "Kelly" employee and not "Dow". "Dow" people are treated differently because of their contract with the hotel.
    I checked out and immediately contacted my people.
    The hotel did however, correct the mistake for the rate, but it was after I left and was told the clerk would hand the matter over to management. I have never encountered such rudeness from a hotel of this quality. If "Dow" made the reservation and I work as a contractor for "Dow" and "Dow" paid the bill, why is there a question as to who the individual works for? My company ID should not have been an issue.
    Also, I asked the clerk to put my stay on the IHG Rewards that I signed up for and that didn't happen either. This company needs to learn what customer service and honesty is all about.a

    Posted byHotelStaff
    June 30, 2016
    Thank you for taking the time to write about your comments. I am aware of the issue and would like to personally apologize for the inconvenience. We have many guests who have use authorizations for company cards and it is almost never a problem. We made a mistake on your reservation and again are very sorry for the breakdown. The reason for the mistake is a long story, but it was our error and we sincerely apologize. We do ask for ID to qualify for a company rate. Our agreements with our best clients are important to us and we abide by those requirements. I did speak with your office and they had encountered this issue before and usually confirm the rate prior to arrival. I had the opportunity apologize for our mistake with them, but we did not have your contact info. I am also extremely sorry that in all the confusion we did not get your IHG Rewards info. Please call the hotel at 979-297-0011, or email @ cwslakejackson@yahoo.com and provide us with the # and we will make sure you get your reward points. Again, please accept our apologies. It seems when we make one mistake, then we make another. I believe you will see by our reviews that this is not our normal level of service. I hope we have the opportunity to serve you again soon and show you our true spirit of hospitality.
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    Refuge from the flood.

    By

    June 28, 2016

    club

    We stayed for 12 days at this hotel after we were evacuated from our home due to high flood waters. The staff here were very sympathetic to our plight and allowed us flexibility in terms of our reservation for ourselves and our two dogs. The use of a full kitchen within this suite, and the laundry facilities, made our flood recovery time very pleasant.

    Posted byHotelStaff
    June 30, 2016
    Thank you for you kind review. We were so sad to hear all the stories about everyone's losses. We are glad you were able to get back home so quickly and so happy to hear that we were able to ease your burden a little. Please let us know if we can every be of service again, hopefully under better circumstances.
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    Home away from home

    By

    June 15, 2016

    I never have the issue with being away from home when staying at the Candlewood Suites, simply because we stay here so often that it is considered home. Never an issue with anything and the staff is always helpful and friendly. We won't stay any where else. Thanks for everything Candlewood family, you make us feel like a part of your family.

    Posted byHotelStaff
    June 21, 2016
    Thank you so much for your kind words. We are so happy to be part of your family and that you feel so comfortable here. That is our goal - for you to "Consider Us Home" - so please wipe your feet before you come inside. LOL. Please let us know if there is anything we can do to make your stay more comfortable.
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